Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
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I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
I have every confidence with Hays travel. I was having a problem with booking my flight home to France. I called in at Hays TA. Hoping they could help me and they did. Extremely friendly and helpful.... See more
Our consultant listened to what we wanted the came up with some great options and some advise about dates and flight times,she was ready with info about school holiday times which was a great help. Ha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
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First Cruise, excited!
Everything I asked for, very clear on the weeks journey and port stops. Showed pictures of all the stops. What I will be able to see.
Showed the cruise ship and choice of cabins, gave me some clear advice which I appreciated!
Cruise extras explained so I could choose my best fit.
Also journey options to get to Southampton.
Cruise booked for next year!
Really covered all, including insurance.
Great experience! Very happy, nice staff x
August 3, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review! I absolutely love Cruising so I hope you do too! It will be a fab trip and thank you for choosing me to book it for you! - Saph
Excellent bookings 👌
Hays travel Scarborough 👌. We would highly recommend, brilliant friendly staff , very knowledgeable. Customer service is fab 😊.
From walking through there doors you are always welcomed with a smile . We have been on lots of amazing holidays , the staff know exactly what we like. We always come away very happy customers .
July 26, 2026
Reply from Hays Travel - Scarborough
Thank you so much for always choosing us as your agent of choice! Love having you both in store and booking you fab trips! Thanks so much! - Amy
Excellent Scarborough branch staff
Beckie was spot on with her assistance. Couldn’t have asked for better. She covered every detail that we needed.
August 2, 2026
Reply from Hays Travel - Scarborough
Morning thank you so much for this lovely review it was a pleasure booking your cruise again. I hope you have an amazing time and look forward to helping you again in the future.
Kind Regards
Beckie :-)
We had a great experience at hays…
We had a great experience at hays travel Scarborough . Leanne was both professional and very friendly , will definitely use again
August 2, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Leanne :-)
Helpful staff
July 31, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Leanne :-)
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Kelly :-)
Great Service ..
Great Service ...
Nothing Too Much Trouble...
Big Shout Out For Branch Manager Rebecca Dack / Scarborough Who Sorted My Booking Even On Her Day Off !!
Thank You ...
July 25, 2026
Reply from Hays Travel - Scarborough
Hi Helen! thank you so much for this fab review it really is appreciated. I know you will have the best time especially on those Jameson's haha - I will have to see if i can get the same week so we can do some Elvis backing dancing! Anything you need just shout and sorry for the mishap with date of birth. Speak soon and take care
Thanks again
Beckie :-)
Very helpful staff member Isobel
Very helpful staff member Isobel, made the booking process a lot easier than booking online with the added benefit of booking carparking at the same time.
July 26, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Izzy :-)
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Vic :-)
Beckie and staff were excellent as…
Beckie and staff were excellent as always. I will be banned by hubby from entering Hays @ Scarborough only went in to take my passports and ended up booking a short break to Rome as it was such a good deal.
July 24, 2026
Reply from Hays Travel - Scarborough
Hi Jackie love this review we are very good at spending your money haha! You will both love Rome. Thanks for your continued support it really is appreciated!
Thanks again
Beckie :-)
We had Victoria as our agent
We had Victoria as our agent. Very experienced explained everything to us also helped us in the right decision.
Great travel agent. Will definitely use in the future.
July 30, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday! Have the best time :-)
thanks again
Vic :-)
Sapphia
Sapphia was very professional & knowledgeable helping us choose another cruise holiday, well done & many thanks.
July 10, 2026
Reply from Hays Travel - Scarborough
Thanks so much for this 5* review and booking with me, Cruising is my favourite hol, I hope you have the best time! :) - Saph
Izzy
Izzy, the young lady that helped us find a cruise that was right for us. She was extremely helpful searching all cruise companies, to put together the itinerary we were looking for.
Thank you Izzy
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing feedback i loved finding your perfect cruise. I hope you have the best time
and I look forward to seeing you instore again soon!
Thanks again
Izzy :-)
Very good service and the assistant was…
Very good service and the assistant was very helpful and informative.
July 21, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it is very much appreciated. I look forward to helping you again in the future
Thank again
Amy :-)
Hooray for Hays
Making the whole booking process relaxed, informed and sympathetic to the kind of vacation we were looking for.
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Staff super helpful
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Excellent as always.
July 28, 2026
Reply from Hays Travel - Scarborough
It was lovely to see you again and so pleased we managed to get you booked its always a pleasure. Thank you so much for your continued support and look forward to seeing you again soon
Many thanks
Beckie :-)
Kelly from the Scarborough branch went…
Kelly from the Scarborough branch went the extra mile to make sure we got just what we were looking for on our trip and for the best value for money. Kellt had helped us previously and every time Im so impressed with her service and patience.
June 17, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review it was a pleasure booking your holiday. I hope you have an amazing time
Thanks again
Kelly :-)
Saph was the young girl that did my…
Saph was the young girl that did my booking for the holidays day she got me the holiday l wanted and at a good price nothing was to much trouble for her.
July 27, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review it was a pleasure booking your trip. I hope you have an amazing holiday
Thanks again
Saph :-)
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Leanne :-)
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