Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant !! We haven't booked a sunshine holiday together before so didnt have a clue where to go - we were found an amazing week away near Malaga - everything we needed- they sorted airpo... See more
Company replied
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
Every time we go in the staff are genuinely interested in what we want. They understand that we are older and nervous travellers who want a stress free holiday This is our third bookong through Ha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hooray for Hays
Making the whole booking process relaxed, informed and sympathetic to the kind of vacation we were looking for.
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Staff super helpful
July 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback i really enjoyed booking your holiday and i hope you have an amazing time
Thanks again
Izzy :-)
Excellent as always.
July 28, 2026
Reply from Hays Travel - Scarborough
It was lovely to see you again and so pleased we managed to get you booked its always a pleasure. Thank you so much for your continued support and look forward to seeing you again soon
Many thanks
Beckie :-)
Kelly from the Scarborough branch went…
Kelly from the Scarborough branch went the extra mile to make sure we got just what we were looking for on our trip and for the best value for money. Kellt had helped us previously and every time Im so impressed with her service and patience.
June 17, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review it was a pleasure booking your holiday. I hope you have an amazing time
Thanks again
Kelly :-)
Saph was the young girl that did my…
Saph was the young girl that did my booking for the holidays day she got me the holiday l wanted and at a good price nothing was to much trouble for her.
July 27, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review it was a pleasure booking your trip. I hope you have an amazing holiday
Thanks again
Saph :-)
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Leanne :-)
Kelly was very helpful with advice on…
Kelly was very helpful with advice on our cruise as regards our preferred cabins.
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Kelly :-)
Love coming into the star and booking…
Love coming into the star and booking my holiday , all the girls and lovely always have a smile on their face , lovely experience
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Kelly :-)
Izzy was brilliant
Izzy was brilliant.
Polite
Pleasant
Friendly
Efficient
Nothing was too much trouble.
Managed to book a holiday that I didn’t think we’d be able to.
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Izzy :-)
Excellent service
Excellent service, everything explained and any queries we had dealt with in full
July 25, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and scoring me 5 stars it really is appreciated. I hope you have a fantastic holiday and I look forward to helping you again in the future
Thanks again
Izzy :-)
Matched online price
Matched online price. Really helpful staff. Always feel well looked after when we use the Scarborough branch.
July 12, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great review it really is appreciated. I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Saph
Went in to book a holidays last minute bookingwe had seen…
Went in to book a holiday we had seen on line and achieved our objective.The staff was very polite knowledgeable and efficient
July 23, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great review it really is appreciated. I hope you have an amazing holiday and look forward to helping you again in the future. Thank you for your continued support to Hays Scarborough!
Thanks again
Beckie
Everyone is very helpful
Everyone is very helpful, Amy was very attentive and well informed
July 23, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great review it really is appreciated. I hope you have an amazing holiday and look forward to helping you again in the future
Thanks again
Amy
Amy guided me through all aspects of…
Amy guided me through all aspects of the cruise in a thoroughly professional manner, a credit to the company.
July 15, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely feedback it really is appreciated. I hope you have a wonderful cruise :-)
Thanks again
Amy
Leanne is a merit to your team
Leanne is a merit to your team. She couldn't do enough to find our little holiday. Didn't feel the hard sell, in fact I think she dealt with us impeccably.
July 18, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! i really appreciate it i hope you have an amazing holiday :-)
Thanks again
Leanne
Izzy was so helpful and patient
Izzy was so helpful and patient
She is simply a great member of your team !
July 21, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! i really appreciate it i hope you have an amazing holiday :-)
Thanks again
Izzy
Reply from Hays Travel - Scarborough
Thank you for this great review it was a pleasure booking your holiday - Have the best time! :-)
Thanks again
Izzy!
Issue at scarthe front on the shop was…
Issue at the front on the shop was really helpful 👍issue was really helpful
July 18, 2026
Reply from Hays Travel - Scarborough
Thank you so much for the kind words and booking with me! 2 fab trips! - Izzy
Reply from Hays Travel - Scarborough
Thank you so much for this review! It was lovely to meet you both! A spur of the moment decison but it will be amazing! Take Care Victoria
Friendly and helpful Sapphi
Friendly and helpful Sapphi - went above and beyond to ensure we got a really good deal.
July 10, 2026
Reply from Hays Travel - Scarborough
Thank you so much for leaving me such a lovely review! So glad I could find you a fab deal! Thanks for booking! - Saph
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.