Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
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See what reviewers are saying
We entered Hays travel Scarborough + we were greeted by Beckie. She listened to our requests + asked us the appropriate questions. Within a few moments she was booking us a Christmas + new year cruise... See more
Absolutely brilliant !! We haven't booked a sunshine holiday together before so didnt have a clue where to go - we were found an amazing week away near Malaga - everything we needed- they sorted airpo... See more
Company replied
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
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Issue at scarthe front on the shop was…
Issue at the front on the shop was really helpful 👍issue was really helpful
July 18, 2026
Reply from Hays Travel - Scarborough
Thank you so much for the kind words and booking with me! 2 fab trips! - Izzy
Reply from Hays Travel - Scarborough
Thank you so much for this review! It was lovely to meet you both! A spur of the moment decison but it will be amazing! Take Care Victoria
Friendly and helpful Sapphi
Friendly and helpful Sapphi - went above and beyond to ensure we got a really good deal.
July 10, 2026
Reply from Hays Travel - Scarborough
Thank you so much for leaving me such a lovely review! So glad I could find you a fab deal! Thanks for booking! - Saph
The rep we spoke to
The rep we spoke to, izzy, was very friendly, helpful and gave use some good advice on our destination, which we have never been to before.
July 17, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review! & booking with me! - Izzy
Great customer service friendly helpful and nothing too much trouble 😊
Leanne listened to what we would like and our preferences, she found us various options to mull over and asked us to provide honest feedback back on what we thought as a starting point.
Initially we called into the office and then proceeded via phone calls and emails, excellent customer service, lots of knowledge, ideas and suggestions.
After further research via there suppliers she came back with more options in full detail for us to go through. Any questions we had were answered and clarified with assurance and after looking into the options provided i did some research on the options and we made a decision that best suited us and ticked all the boxes. The whole process was professional, helpful, friendly and brillant customer service. We are so looking forward to our amazing holiday to celebrate my husbands 70th in 2027.
July 17, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review & such kind words!! It was such a fab trip to put together and tailormake for you and I am so excited for you! I loved the place myself and I am sure you both will for your husbands celebrations! Thanks for booking! - Leanne
Very helpful staff
July 15, 2026
Reply from Hays Travel - Scarborough
Thanks so much for booking with us a fab trip and leaving us a lovely review! - AmyB
Morocco - Land Tour
We were served by Sapph. A very knowledgeable and capable young lady. Our booking was dealt with extremely efficiently. We felt we were in safe hands.
July 15, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this for 5* review and your kind words! Looks like a fab holiday and I am so glad I could book this for you! - Saph
Went into the office with a challenge
Went into the office with a challenge. Victoria took on the challenge and produced exactly what I wanted. A smile is always there and it is always a pleasure to do business with Hays travel
July 15, 2026
Reply from Hays Travel - Scarborough
Thank you so much for leaving this 5* review !! It was my pleasure !! Loved having you in store and booking another fab trip for you! Made my day! - Victoria
Reply from Hays Travel - Scarborough
Thanks so much for this 5* review!! See you both again soon! Was my pleasure to get you booked and sorted :) - Victoria
The Staff always= friendly
The Staff always= friendly, organised and can assist when dealing with complicated Requests of an airline. Especially, the un customer un helpful Ryan Air.
July 12, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this and my chocolates you brought me in! We got there in the end! - Kelly
So helpful & really took time to offer…
So helpful & really took time to offer what was available.
July 12, 2026
Reply from Hays Travel - Scarborough
Thank you so much for booking! Fab girls trip ahead! Hope you enjoyed the rest of your Saturday plans after! See you soon ! - Victoria
Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review & booking with me! - Leanne
Cruising America and Canada.
Went into Scarborough Branch.
My wife and I saw Victoria she was very helpful with booking our cruise to America and Canada.
The rest of the staff always speak to us when go in.
Excellent service.
July 5, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review! We love having you both in store for a little catch up! See you soon! - Victoria
Really helpful staff
Really helpful staff. Made our holiday the perfect time. So pleased we have rebooked for next year. Very efficient service.
July 12, 2026
Reply from Hays Travel - Scarborough
Thank you so much for leaving me a 5* review! So glad you re booked & thanks for choosing me! - Kelly
my booking today was perfect as usual
my booking today was perfect as usual , they even made me a coffee while waiting
July 9, 2026
Reply from Hays Travel - Scarborough
Thank you so much Mr Watson! Lovely catching up with you and booking another fab trip! See you soon! - Vic
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review and booking with me! See you soon! - AmyB
Very friendly helpful staff
Very friendly helpful staff who seemed knowledgeable about all aspects of their work.
July 3, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely review! A fab few months ahead for you & a lovely holiday in the middle! - Leanne
Kelly who planned our holiday was…
Kelly who planned our holiday was really friendly and helpful in getting us the best deal for our break
July 10, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review! So glad we got you a fab deal! Looks amazing! - Kelly
Reply from Hays Travel - Scarborough
Thanks so much for this lovely review and for choosing us as your agent of choice! - Izzy
Reply from Hays Travel - Scarborough
Thank you so much for leaving me 5* and booking with me! - Amy
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