Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
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See what reviewers are saying
We entered Hays travel Scarborough + we were greeted by Beckie. She listened to our requests + asked us the appropriate questions. Within a few moments she was booking us a Christmas + new year cruise... See more
Absolutely brilliant !! We haven't booked a sunshine holiday together before so didnt have a clue where to go - we were found an amazing week away near Malaga - everything we needed- they sorted airpo... See more
Company replied
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
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Once again excellent
Once again excellent. As always. Izzy dealt with our booking with her usual efficiency and professionalism. It’s always a pleasure to book our holidays at the Scarborough branch.
July 10, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review!! Lovely to see you again and book you a fab trip! - Izzy
The team are so nice and friendly they…
The team are so nice and friendly they will bend over backwards to help you they always have a smile on your face
July 8, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review!! Always happy to help! So glad we got your booked !! - Amy
Reply from Hays Travel - Scarborough
Thanks so much for leaving me a 5* review!! Thanks for booking with me! - Saph
As usual we were looked after as soon…
As usual we were looked after as soon as we entered the store. Victoria is especially helpful, giving suggestions with regards to making our holiday the best it can be, either just booking flights or as we did this last time, booking a package holiday.
July 7, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this kind review! Always love seeing you and chatting with you both for your trips!! See you for your tickets very soon!! - Victoria
Hays Scarborough
Amy was very nice and patient and professional and couldn't do enough for us.
July 7, 2026
Reply from Hays Travel - Scarborough
Thank you so much for ths is 5* review! Sorry it took so long but glad we got the deal sorted for you! :D What a fab trip! - Amy
I’ve dealt with Hays for a lot of years…
I’ve dealt with Hays for a lot of years and they do a great job and take time to explain things, keep up the great work 👍👍
July 6, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars it really is appreciated. I hope you have an amazing holiday :-)
Regards
Beckie
We were very impressed with how helpful…
We were very impressed with how helpful Amy was with both checking options and answering questions we asked on the day. This is why we are happy to book our holidays with Hays Travel
July 6, 2026
Reply from Hays Travel - Scarborough
Hi Thank you for this lovely review i have tried to give you a buzz as the review was amazing but only 2 stars scored. We just wanted to know how we can improve to try and get 5 stars the next time :-) - if you want to give me a call back on 01723 817677 - Thank you again for your kind words and great feedback
Thanks again
Beckie
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review it was a pleasure booking your holiday to Benidorm. Im so glad we managed to get the hotel from Benidorm haha! I look forward to helping you again on the next holiday
Regards
Beckie :-)
Always use hays in Scarborough to book…
Always use hays in Scarborough to book our holidays the staff are very knowledgeable and leanne went above and beyond to find us our perfect holiday 😀
June 27, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars it really is appreciated. It was a pleasure booking your holiday and i look forward to helping you again in the future
Thanks again
Leanne :-)
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated. I hope you enjoy your holiday and look forward to helping you again in the future!
Thanks again
Amy :-)
Very pleasant and efficient staff
Very pleasant and efficient staff. Achieved everything I wanted and allieved my concerns of travelling on my own.
July 3, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated. I hope you enjoy your holiday and look forward to helping you again in the future!
Thanks again
Saph :-)
Excellent service
Very good, Izzy really helpful and patient with us. Also sorted hotel and parking at the airport.
Ensured Booking went through, making contact with TUI
July 1, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated. I hope you enjoy your holiday and look forward to helping you again in the future!
Thanks again
Izzy :-)
I was recommended to use Hays travel by…
I was recommended to use Hays travel by a friend to look at their cruise deals, I was not disappointed.
An excellent friendly service , Izzy dealt with our request & showed us various options & told us about a yacht cruise , an option we didn’t even think about.
The whole booking process was explained & Izzy was excellent.
We will definitely use Hays travel again.
June 30, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars it really is appreciated. I hope you enjoy your cruise and look forward to helping you again in the future!
Thanks again
Izzy D :-)
Hays holidays
Isobel went out of her way to get us all the requirements we asked for , she was extremely pleasant and patient and most of all very professional and polite , would definitely recommend using hays travel to anyone
July 1, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely review and scoring me 5 stars! it really is appreciated. i hope you have an amazing holiday and thanks again fore booking with me
Regards
Izzy V :-)
Reply from Hays Travel - Scarborough
Thank you for this lovely review it was a pleasure booking your holiday
Thanks again
Kelly :-)
Excellent service as always from Kelly.
June 23, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this great review. I hope you have the best holiday
Thanks again
Kelly :-)
Reply from Hays Travel - Scarborough
Thank you so much for this great review. I hope you have the best holiday
Thanks again
Amy :-)
Izzy Dineley was absolutely fantastic
Izzy Dineley was absolutely fantastic! Really went above and beyond in helping us decide where we were going and then booking our holiday with us. Really spent time looking after us. Will definitely be booking again with hayes scarborough!
June 28, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review and scoring me 5 stars it really is appreciated. I hope you have the best holiday and look forward to helping you again in the future :-)
Thanks again
Izzy D :-)
a star 🎖in Hays travel
Issy is a star 🎖really accomodating and chatty thats what a sales person does.She shared her cruise experience and pointed out whats best. The booking process really smooth spend time almost two hours but worth it its like we already on board so excited.
If you or friends thinking of cruising or a holiday and in Scarborough pop
in Hays travel wont get disappointed lovely staff.
Thank you
Ed
June 27, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review it was a pleasure booking your cruise for you. I know you will have the best time. I look forward to helping you again in the future.
Thank you again for booking with me
Izzy :-)
Always excellent service
Always excellent service from all the staff in Scarborough Hays Travel. Especially Beckie and Saph. Book with confidence
June 19, 2026
Reply from Hays Travel - Scarborough
Thank you so much! We are both always here on hand! Thanks for always choosing us! - Beckie & Saph
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