Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
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See what reviewers are saying
We entered Hays travel Scarborough + we were greeted by Beckie. She listened to our requests + asked us the appropriate questions. Within a few moments she was booking us a Christmas + new year cruise... See more
Absolutely brilliant !! We haven't booked a sunshine holiday together before so didnt have a clue where to go - we were found an amazing week away near Malaga - everything we needed- they sorted airpo... See more
Company replied
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
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IVE USED HAYS FOR YEARS ALWAYS VERY GOOD
June 19, 2026
Reply from Hays Travel - Scarborough
Thank you so much for always booking with us!! Its always fab to see you in store! - Saph
Always get good customer service with victoria…
Always get good customer service in scarborough very friendly & helpfull , victoria who booked my holiday for me always goes that extra mile helping me thank you
June 24, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this 5* review! Love seeing you in store and getting you booked! - Victoria
Been using Hays Travel in Scarborough…
Been using Hays Travel in Scarborough for a few years now the staff are brilliant nothing is to much trouble would not go anywhere else
June 24, 2026
Reply from Hays Travel - Scarborough
Thank you so much for always booking with us! So glad we got you booked & sorted! Another fab trip to look forward too! - Saph
Great service on point with everything…
Great service on point with everything would definitely recommend to friends and family ⭐️⭐️⭐️⭐️⭐️
June 23, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely 5* review! So glad we got you booked on that fab trip! Thanks for booking with me! :) - Beckie
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! i hope you have an amazing holiday
Thanks again
Beckie :-)
Excellent staff.
June 21, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! i hope you have an amazing holiday
Thanks again
Saph :-)
Friendly and helpful.
June 21, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! i hope you have an amazing holiday
Thanks again
Amy :-)
Very efficient and professional service…
Very efficient and professional service
Saw a different representative but everything was handled very well
June 20, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! i hope you have an amazing holiday
Thanks again
Izzy :-)
Outstanding service
My experience in your Scarborough branch was exceptional. Sapphia was very knowledgeable, patient and understanding. For such a young age she is really skilled at her job and such a natural with the general public. I would definitely seek out Sapphia for my next booking.
June 18, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely review and booking with me it really is appreciated. I hope you have the best time visiting your daughter :-)
Thanks again
Saph
Reply from Hays Travel - Scarborough
Thank you for the review and the 5 stars it really is appreciated :-)
Regards
Issy D :-)
Very efficient staff our young lady…
Very efficient staff our young lady couldn't have been more helpful
June 19, 2026
Reply from Hays Travel - Scarborough
Thank you for this review and scoring me 5 stars! it really is appreciated. I hope you enjoy your holiday
Thanks again
Saph :-)
Very helpful lovely happy girl nice…
Very helpful lovely happy girl nice atmosphere felt totally confident that she was looking after us.
June 18, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Amy B :-)
From the moment we walked into the…
From the moment we walked into the travel agents, we were welcomed with a lovely smile and asked to a desk. Sapphia was very friendly and accommodated us for ALL we asked for. She was cheery and very pleasant. She was very knowledgeable in all we asked. Altogether a very pleasurable experience. Thanks Saph.
June 16, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Saph and Izzy :-)
I would like to give leanne 5 stars 🌟…
I would like to give leanne 5 stars 🌟 she is an amazing person..she organised 2 holidays.. so thank you so much xx 😘 ❤️ sorry for being late but once again thank you xx 😘 ❤️
September 4, 2025
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Leanne :-)
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Leanne :-)
Everyone is so friendly and obliging i…
Everyone is so friendly and obliging i love the personal exoerience you receive and so patient. Very knowledgeable and guide you in the right direction.
June 16, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Saph :-)
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Issy :-)
Listened attentively
Listened attentively
Took time to find the right deal for us
Polite,friendly
June 13, 2026
Reply from Hays Travel - Scarborough
Thank you for this fab review and scoring me 5 stars! it really is appreciated I hope you have a wonderful holiday and look forward to helping you again in the future
Thanks again
Saph :-)
Reply from Hays Travel - Scarborough
Thank you for this great review it was a pleasure booking your holiday. I hope you have an amazing time
Thanks again
Amy :-)
Your representative seemed very…
Your representative seemed very knowledgeable and thorough. Plus she offered me a cuppa!!! 😀
June 12, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review it really is appreciated I hope you have an amazing holiday
Thanks again
Issy D :-)
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