Saph was very helpful, and knowlegable. She was friendly, and put us at ease, even though she was training another person. She was able to answer all our questions without making us feel daft for ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We entered Hays travel Scarborough + we were greeted by Beckie. She listened to our requests + asked us the appropriate questions. Within a few moments she was booking us a Christmas + new year cruise... See more
Absolutely brilliant !! We haven't booked a sunshine holiday together before so didnt have a clue where to go - we were found an amazing week away near Malaga - everything we needed- they sorted airpo... See more
Company replied
I have booked all my cruise holidays through HAYS over the past 5 years and found the employees at your Scarborough branch friendly, knowledgeable and helpful, even when I had great difficulty ove... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Aberdeen Walk, YO11 1BA, Scarborough, United Kingdom
- 01723 817677
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff always extremely helpful and…
Staff always extremely helpful and friendly. Great company to deal with. Just back from clipper cruise and already booked another small boat cruise in Croatia. Izzy V in Scarborough branch was very helpful and thorough. Nothing too much trouble. A very pleasant experience all around. Thank you. Maggie Martin
June 11, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely feedback and scoring me 5 stars it really is appreciated I look forward to helping you again in the future and have a fab time!
Thanks again
Izzy V :-)
Reply from Hays Travel - Scarborough
Thank you so much for this great feedback it was a pleasure booking your trip
Thanks again
Victoria :-)
The staff are very friendly
The staff are very friendly, helpful and extremeley patient. It took 3 long visits but they found me exactly what i wanted in the end.
June 9, 2026
Reply from Hays Travel - Scarborough
Thanks so much for leaving us a 5* review! Glad its all perfect in the end and I am sure you will have a fab time! Thanks Amy
Great service,friendly ,helpful staff &…
Great service,friendly ,helpful staff & with extra suggestions,which really helps !! When your on a budget.
May 29, 2026
Reply from Hays Travel - Scarborough
Thanks so much for this review!! It was my pleasure! - AmyB
Explored all options and went through…
Explored all options and went through all the details very helpful and took the time to ensure everything was in place
June 2, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this lovely review !! Was my pleasure to get it booked and sorted for you! See you instore soon! - Izzy
Friendly and approachable
Saff (who we dealt with) was extremely helpful, friendly and easy to talk to. She listen to us and was very respectful.
May 30, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this amazing review it was a pleasure booking your holiday I hope you have an amazing time
Thanks again
Saff :-)
Great experience very helpful looking…
Great experience very helpful looking forward to our dream holiday
June 8, 2026
Reply from Hays Travel - Scarborough
Thank you so much for this fab review it was a pleasure booking your holiday to Mexico and I know you will have an amazing time
Thanks again for booking with me!
Amy :-)
All staff are lovely and friendly …
All staff are lovely and friendly found us the perfect holiday just what we were looking for
May 31, 2026
Reply from Hays Travel - Scarborough
Thank you for this lovely feedback I am so glad I managed to find you just what you was looking for :-) Have the best holiday
Thanks again
Issy :-)
Extremely helpful
Really helpful. They managed to fulfil all our preferences in a professional manner. We've used them before and everything went smoothly and will use them again on our further adventures. Highly recommended.
June 4, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring us 5 Stars it was a pleasure putting your holiday together and i know you will have an amazing time in Sri Lanka! Thank you for your continued support to Hays Scarborough we are very grateful.
Thanks again
Vic :-)
Great team at Scarborough branch.…
Turned up to enquire and walked out with a holiday to Cyprus!
Great staff and service and very helpful.
Easy process fully explained. All good thank you.
May 28, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! it really is appreciated.
I hope you have a lovely time
Thanks again
Amy :-)
Victoria was really helpful as always.
Victoria was really helpful as always.
Gave us a couple of different options to choose from and helped to get us a good deal 😌
Thank you
June 4, 2026
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! it really is appreciated and I hope you have an amazing time.
Thanks again
Vic :-)
Reply from Hays Travel - Scarborough
Thank you for this great review and scoring me 5 stars! it really is appreciated and I hope you have an amazing time.
Thanks again
Leanne :-)
Lizzy was very helpful and even rung…
Lizzy was very helpful and even rung the hotel to make sure it was exactly what we wanted.
June 2, 2026
Reply from Hays Travel - Scarborough
Thanks so much for this lovely review! So Glad I could get this booked for you! It will be a fab trip!
Very polite and helpful young lady
June 1, 2026
Reply from Hays Travel - Scarborough
Thanks so much for this lovely review! Was my pleasure! - Amy
Great friendly staff
Great friendly staff, nothing to much trouble, love using the scarborough branch as know its hassle free all the way
June 1, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars! It really is a pleasure booking your holidays. I hope you have an amazing time. I look forward to helping you again :-)
Thanks
Amy :-)
The lovely lady who booked my hoilday…
The lovely lady who booked my hoilday for me, was brilliant she looked for everything I wanted didn't try push me to anything else. Brilliant service
May 31, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and scoring me 5 stars! It really is a pleasure booking your holidays. I hope you have an amazing time.
Thanks again
Amy :-)
Absolutely fantastic once again Beckie…
Absolutely fantastic once again Beckie sorted out our holiday even though she had only been back from her own holiday 20 minutes and straight into the office.
May 31, 2026
Reply from Hays Travel - Scarborough
Thank you for this amazing review and your continued support to Hays Scarborough its always a pleasure booking your holidays and I hope you have a great time in Turkey
Thanks Again
Beckie :-)
Dream come true holiday.
We went in to enquire about our tickets to Cyprus in June, Izzy was so helpful & we got chatting about my hubbys 60th in 2027, Izzy helped us look for a special holiday, we ended up with a dream come true holiday in the Maldives in 2028. We got an amazing price & her service was outstanding. 😊
May 24, 2026
Reply from Hays Travel - Scarborough
Thank you so much for taking the time to review my service and scoring me 5 stars! it really is appreciated. Its always nice to have something to look forward to and i know you will have an amazing time celebrating your special birthday :-)
Thank you again
Regards
Izzy
Great prompt service
May 30, 2026
Reply from Hays Travel - Scarborough
Thank you for taking the time to rate my service and score me 5 stars it really is appreciated. Thank you for booking with me and I hope to help again in the future
Thanks again
Saph :-)
Great experience
Amy who dealt with our booking was professional, helpful and quickly responded to our requests.
The whole experience was easy, all our information was sent straight away.
Thank you.
May 30, 2026
Reply from Hays Travel - Scarborough
Thank you for taking the time to review my service and score me 5 stars it really is appreciated. I hope you have a fantastic holiday
Thanks again
Amy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.