Hays Travel - Scunthorpe Reviews 

792
TrustScore 5 out of 5

4.9

91 - 93 High Street, DN15 6LY Scunthorpe, GB


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Rated 5 out of 5 stars

Going to Hays travel at Scunthorpe is like a “family” visit. We know Lisa very well and the rest of the team treat as valued customers. From preparation work done before our visit we were quickly so... See more

Rated 5 out of 5 stars

From start to finish the whole experiance was excellant. The staff member who assisted me was Holly from the Scunthorpe branch. I first went in for some advice and she helped me with that. And when I... See more

Company replied

Rated 5 out of 5 stars

Lisa went out of her way and above all expectations in helping me book not one but two cruises. She was helpful and knowledgeable throughout the whole process and knowing shes available at the end of... See more

Company replied

Rated 5 out of 5 stars

Had a lovely experience at Hays travel agency in Scunthorpe, we were greeted by a young gentleman called Cameron, he was very helpful in dealing with me and my elderly mother. He was very professional... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 91 - 93 High Street, DN15 6LY, Scunthorpe, United Kingdom

  • 01724897553

4.9

Excellent

TrustScore 5 out of 5

792 reviews

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4.9

All reviews

(792)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff, giving good advice and answering any queries

August 19, 2025
Hays Travel - Scunthorpe logo

Reply from Hays Travel - Scunthorpe

Thank you for your review ~ Holly :)

Rated 5 out of 5 stars

Friendly and knowledgeable staff

Friendly and knowledgeable staff, very helpful and had answers to all the questions that my daughter put to them,first time they have criused, me and my wife have criused many times and always had good service from yourselves.

August 14, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. It's always a pleasure to book your holidays. Nicole

Rated 5 out of 5 stars

Great customer service

Lisa was brilliant. Friendly and helpful!! Looked after us and gave us everything we needed with after sales contact. Will definitely use again.

August 17, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. It was a pleasure to book your holiday. Lisa

Rated 5 out of 5 stars

Lisa our agent is just fantastic

Lisa our agent is just fantastic, we go back time and time again as she is just so helpful and gets us sorted instantly.
Knows what she is doing and makes it completed hassle free

August 10, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. It's always a pleasure to book your holidays. Lisa

Rated 5 out of 5 stars

Nicole took my request contacted…

Nicole took my request contacted provider and answered all my questions
Unfortunately she was day when I popped in the next day to book

August 3, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. Nicole

Rated 5 out of 5 stars

They did exactly what I asked.

The travel agent Nicole, at Scunthorpe Hays was very helpful. She was not available when I called but she called me back within the hour as promised. I knew what I wanted so she got straight to it and within 30 minutes I was booked. There was a small issue as the online payment system would not work so Nicole happily called me and allowed me to pay over the phone. I also like the direct debit option which I have never used before allowing you 6 weeks before trip instead of 10/12.

July 24, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. It was a pleasure to book your holiday. Lisa

Rated 5 out of 5 stars

A Good Experience

As usual this was an amazing experience where all my request and questions were answered
Very polite and knowledgeable to my every need
An experience that was second to none

July 26, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for your lovely review. It was a pleasure to book your holiday. Nicole

Rated 5 out of 5 stars

Great booking experience

From start to finish, the staff were so helpful. I booked last minute to Orlando, after my friend who was much more knowledgeable had to pull out. I felt a little overwhelmed, but was helped asking the way by everyone at the Scunthorpe branch.

July 13, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for the review - Sophie

Rated 4 out of 5 stars

everything was going well but the…

everything was going well but the impression I got the young lady wanted to get to finish the conversation as soon as possible. i e get rid of me as a customer

July 22, 2025
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Reply from Hays Travel - Scunthorpe

Hello there, thank you for your feedback. I will pass your comments on to the lady who booked your travel arrangements. I am sorry you felt this way, we pride ourselves on our excellent customer service and I apologise if this wasn't the case when you booked with us. Lisa - Assistant Manager

Rated 5 out of 5 stars

Why choose Hays

Excellent service with knowledgeable staff and great options

July 22, 2025
Hays Travel - Scunthorpe logo

Reply from Hays Travel - Scunthorpe

Thank you for your lovely words. It was a pleasure to book your holiday. Lisa

Rated 5 out of 5 stars

Friendly staff nothing to much trouble

I spoke to a very friendly member of staff she took my details of what it was I needed. Came back with a price and I was able to book straight away. Sophie was able to answer all my questions very professional

July 20, 2025
Hays Travel - Scunthorpe logo

Reply from Hays Travel - Scunthorpe

Thank you for the review ~ Sophie

Rated 5 out of 5 stars

Absolutely amazing service from Holly

Absolutely amazing service from Holly. She made booking our holiday a pleasurable experience and nothing was too much trouble for her do for us. She is an asset to the company.

July 8, 2025
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Reply from Hays Travel - Scunthorpe

Thank you for the lovely review! I hope to see you all soon ~ Holly :)

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