This is the first time I have booked with Hays and it won’t be the last hopefully. Lucy was very helpful and booked our accommodation and excursions which was really helpful.
Company replied
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This is the first time I have booked with Hays and it won’t be the last hopefully. Lucy was very helpful and booked our accommodation and excursions which was really helpful.
Company replied
My travel advisor spent time checking my requirements, and matching them up. She gave me options and took trouble.This was really helpful in my decision of destination.
Company replied
We always book our flights with Hay's travel in Seaford ,2 or 3 times every year. Asusual ,when we booked last week the serviv=ce was excellent.
Company replied
Stella and team at Seaford Hayes travel Are always very helpful.getting me the holiday I required.nothing was too much trouble and would always book with them again She made everything very easy a... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
9-11 Place lane, BN25 1LA, Seaford, United Kingdom
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Stella was very helpful in providing us the information to choose an alternative holiday from our original location planned from several months ago. We changed our mind after seeing the information Stella had given us, and we ended up with a more suitable holiday than we originally asked for.

Reply from Hays Travel - Seaford
Lana has been looking at a specific holiday for us for a few weeks. Specific needs as in limited mobility and age related. A known holiday destination to us & much loved.
Lana showed kindness and a lot of patience whilst completing the booking. Whilst chatting Lana told me that she was an apprentice and was really enjoying her position. I have to say that I was really impressed with how she dealt with our needs. Lana has confirmed our special assistance at both ends and our seats have all been allocated too. This has eased my anxiety with taking my elderly husband who has Alzheimer’s & other health issues.
So grateful to Lana for helping me book our holiday. She is an asset to your branch & company. Many Thanks
Sue & Dave

Reply from Hays Travel - Seaford
I have booked holidays with Jessica for a number of years,she is friendly and professional with a nice manner and knows the travel industry backwards. I always leave happy.

Reply from Hays Travel - Seaford
Spoke to a lady called Jess, she was so helpful. Don't think I'll ever book online again.

Reply from Hays Travel - Seaford
Very helpful and friendly staff. Hope to book a holiday with them someday.

Reply from Hays Travel - Seaford
All done on the phone and staff so friendly and helpful!

Reply from Hays Travel - Seaford
Always book through Hays as always so helpful and make it all so easy.

Reply from Hays Travel - Seaford
Sian is Amazing so helpful, she was last time I booked with u and again this time she is such a lovely person
Thank u sian and hayes travel

Reply from Hays Travel - Seaford
Advisor was very patient and friendly and happily explained our choices while booking a Cruise.

Reply from Hays Travel - Seaford
Stella knows us and our needs. She’s super efficient, friendly and a joy to deal with.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
careful attention to our requirements .very helful with unfamiliar details of E tickets.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
Generally very helpful and efficient. Very good communication. Thank you.

Reply from Hays Travel - Seaford
We found all of the staff at Hays Travel very friendly and extremely helpful when booking our holiday cruise.
They all helped us though the maze of booking and all the aspects.
And a special mention to Lana who searched tirelessly to find the cabin we wanted
So a thank you to all the staff for a good experience

Reply from Hays Travel - Seaford
Stella has booked our last 3 holidays. She makes sure we have everything we need and up to now we have not been disappointed. She takes time to make sure its all sorted.i wouldn’t go anywhere else to look for a holiday.

Reply from Hays Travel - Seaford
Jess was brilliant! So helpful answering questions and sending us so many options untill we found the perfect one!

Reply from Hays Travel - Seaford
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