We are going on a girls holiday to Ibiza next year .Ive never been before but George listened to our needs and helped us with locations . He is very knowledgeable and i feel confident it will be a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked our holiday to Ibiza with George. He was very knowledgeable, friendly and patient. He gave us accommodation and price options to suit our needs. The booking process was very easy and George... See more
Company replied
As always the advice and help we got at Hays, made sure we booked the holiday we wanted. We have never been on a cruise before, so didn't have any idea about what is important. We were given great adv... See more
Company replied
Very happy with the help and advice from George I had in booking my first holiday alone with children. We are very excited and hope it all goes smoothly ✈️🤞
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 High Street, SP7 8JG, Shaftesbury, United Kingdom
- 01747 854331
4.9
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark very efficient
Mark very efficient, friendly and helpful explaining the tour and liasing with the tour operators .
Always contact Hays, Shaftesbury when travelling abroad
December 17, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Mark
Lucy in Shaftesbury was endlessly…
Lucy in Shaftesbury was endlessly patient, efficient and friendly. Thank you Lucy.
December 1, 2024
Reply from Hays Travel - Shaftesbury
Hi thank you so much for your lovely review we hope to see you soon :) Lucy
Check prices with local Hays Travel
Very helpful as went with 2 other prices , the lowest was matched , pleased to be able to use our local travel agent as they print tickets etc & convenient for any problems as you can spent an hour waiting to get thru by phone for online companies
November 30, 2024
Reply from Hays Travel - Shaftesbury
Thanks for your kind review and we're glad you had a good experience with us. Lucy :)
The agent was very polite patient and…
The agent was very polite patient and very knowledgeable and had a good sense of humour.
November 28, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind words, its greatly appreciated. Mark
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. Michaella
Reply from Hays Travel - Shaftesbury
Thank you for your lovely feedback. Michaella
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. Michaella
Winter weekend getaway.
I rang to see what they could offer for certain dates and budget. Mark rang back a lille later with 3 options, this was followed up with an email with mote details. We decided on Morocco so went up in person and he booked it for us.
We haven't been away yet, so can't comment on the actual holiday, but booking it was simple.
October 27, 2024
Reply from Hays Travel - Shaftesbury
thank you very much for the kind review. shelley
Amazing service from Mark
Amazing service from Mark. Always enjoy visiting the team in Shaftesbury. Always polite, friendly and professional.
October 26, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated.
Why bother to use the internet when going into Hays
Michaela delivered exceptional customer service
Every thing was made so simple, Michaela had progressed our enquiry and made the booking simple , explaining and confirming booking at each stage, the hotel , the flight and car parking,
I wondered after the experience why I had ever bothered booking on line!
We know the next steps including airplane seat booking. A fully recommended expeience
October 8, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your lovely review. It was a pleasure helping you to secure your holiday. Michaella
Everything was explained clearly to me…
Everything was explained clearly to me which made everything very easy to understand, also the lady who helped me was friendly and very informative.
October 3, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. Michaella
Reply from Hays Travel - Shaftesbury
Thank you for the kind review. so glad we were able to help. Shelley
Brilliant service love Shelly 👍
September 26, 2024
Reply from Hays Travel - Shaftesbury
We're so glad to hear that your experience was smooth and convenient. We strive to make travel as effortless as possible for our customers, and we're happy to hear that we succeeded in your case.
I had already decided on the cruise I…
I had already decided on the cruise I wanted.
There were no problems in securing the booking and the entire transaction with appropriate documentation were completed in around 25 minutes.
September 19, 2024
Reply from Hays Travel - Shaftesbury
We're so glad to hear that your experience was smooth and convenient. We strive to make travel as effortless as possible for our customers, and we're happy to hear that we succeeded in your case.
Great customer service
Communication from the store to arrange and book my mamma Mia trip with x3 of my friends was excellent.
I will definitely used hays shaftesbury again.
August 31, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your lovely feedback. Michaella
Very helpful in choosing our transport…
Very helpful in choosing our transport arrangements
August 28, 2024
Reply from Hays Travel - Shaftesbury
Thank you very much for your kind review, we hope you enjoy your holiday :) Lucy
Reply from Hays Travel - Shaftesbury
Thank you for kind words its greatly appreciated. Mark
Very efficient and helpful service
All my questions were answered and the holiday was booked very easily. it was also very helpful getting information about The Hay's Travel Master Card .
August 23, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind review, it was a pleasure securing your holiday. Michaella
Hoilday Booking.
My Hays Experience was simple, informative by polite,helpful staff.Have booked holiday for 2026 so cant comment any furthur at this stage.
August 13, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. Michaella
The service was excellent and we are…
The service was excellent and we are happy with Hays Travel as a company to choose when booking holidays.
August 12, 2024
Reply from Hays Travel - Shaftesbury
Thank you for your lovely review, it was a pleasure securing your holiday for you. Michaella
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.