As always the advice and help we got at Hays, made sure we booked the holiday we wanted. We have never been on a cruise before, so didn't have any idea about what is important. We were given great adv... See more
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Friendly, helpful, knowledgeable. Readily offer advice but do not push to buy other products- eg. Insurance. Booking process was smooth, efficient- I’m confident I got the right deal for us! I alwa... See more
Company replied
Very helpful assistant. Sorted out parking at the airport as well as buying the airline tickets. Useful advice about bags to take on Ryanair. Took the stress away from having to do it all myself.
Company replied
This is the first time I have booked a holiday with Hays. I will definitely be booking holidays with them again.The lady on the phone was very helpful and I didn't feel rushed or pressured she was ver... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 High Street, SP7 8JG, Shaftesbury, United Kingdom
- 01747 854331
4.9
Excellent
442 reviews
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Nice friendly and Helpful Staff
Nice friendly and Helpful Staff
This was the first time we have used a travel agent in 25 years, Michaella helped us choose our holiday so fingers crossed it will be good.
August 14, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. Michaella
As i said the assistance George was…
As i said the assistance George was very helpful polite and deserves a pay RISE.
WMcGookin
August 11, 2026
Reply from Hays Travel - Shaftesbury
Dear Mr McGookin
Thank you for your brilliant response! I'm glad I could be of help to you. Have a lovely time away and I hope to see you soon.
Best wishes,
George
Reply from Hays Travel - Shaftesbury
Thank you for your kind feedback. Michaella
Always love booking with Hays
Always love booking with Hays in Shaftesbury, they really look after you. Michaella was great!
August 5, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your lovely feedback :) Michaella
They dealt with me very quickly and…
They dealt with me very quickly and very speedy with with flight information and a lady I think her name was shelly was very polite and pleasant very good
July 23, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words it's greatly appreciated. Shelley
Smiling & courteous
Smiling & courteous, attentive to our needs and requests, sense of humour.
Efficient, clear explanations.
Comprehensive service.
July 29, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind review. It was a pleasure assisting you with your travel plans :) Michaella
Norway cruise
As always the advice and help we got at Hays, made sure we booked the holiday we wanted. We have never been on a cruise before, so didn't have any idea about what is important. We were given great advice on cabin location, upgrades available, facilities onboard and port parking, along with prices. This enabled us to make the choice we wanted. Thank you.
July 28, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your lovely review, it was a pleasure assisting you :) Michaella
Booking with Hays Travel in Shafesbury…
Booking with Hays Travel in Shafesbury is made easy with experienced and very helpful staff, making a stress free experience. Thank you.
July 26, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Mark
Reply from Hays Travel - Shaftesbury
Julia,
Thank you for your wonderful 5-star review, I'm glad we were able to help!
George
very profesional staff
July 12, 2026
Reply from Hays Travel - Shaftesbury
We are happy to help. Maddie :)
Staff very friendly and helpful
Staff very friendly and helpful. Only disappointment was that we were quoted for our cruise which showed an on-board allowance, only to be told when we booked our cruise that there was no allowance
July 16, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your review. We apologise for this misquote - Michaella
Efficient, friendly experience
Shelley made us very welcome, was helpful and completed the booking very efficiently
July 12, 2026
Reply from Hays Travel - Shaftesbury
MRS TACON,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and found our service efficient and helpful.
Kind Regards
Hays Travel
I HAVE BOOKED A CRUISE
This is the first time I have booked a holiday with Hays. I will definitely be booking holidays with them again.The lady on the phone was very helpful and I didn't feel rushed or pressured she was very polite, she took all the stress of booking a holiday away and we have been on lots
July 9, 2026
Reply from Hays Travel - Shaftesbury
I am so happy I made the experience a lot easier for you. I am always happy to help. Maddie :)
Why I always use Hays Travel.
Friendly, helpful, knowledgeable. Readily offer advice but do not push to buy other products- eg. Insurance.
Booking process was smooth, efficient- I’m confident I got the right deal for us! I always use Hays.
July 7, 2026
Reply from Hays Travel - Shaftesbury
Thank you for kind words Janice its greatly appreciated. Mark
Very friendly helpful staff
July 7, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Mark
Very helpful assistant
Very helpful assistant. Sorted out parking at the airport as well as buying the airline tickets. Useful advice about bags to take on Ryanair. Took the stress away from having to do it all myself.
June 24, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Michaella
Helpful, as always in the Shaftesbury office
I ended up dealing with 2 different people which slightly complicated the booking. Otherwise I would have given a 5 star rating.
June 23, 2026
Reply from Hays Travel - Shaftesbury
Good morning,
Apologies I wasn't in the day you booked. I hope you and you're friend have a great time away!
George
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated.
Mostly it was a good experience
Mostly it was a good experience. There was paperwork missing which we had to follow up however this was sorted and dealt with very well.
The exchange of money to take on holiday was dealt with to an excellent standard.
June 7, 2026
Reply from Hays Travel - Shaftesbury
Hi Lucas,
Thank you for your kind review! I'm glad we could get the paperwork sorted swiftly. Hope to see you again soon.
Kind regards,
Hays Travel Shaftesbury
Shelley was brilliant
Shelley was brilliant. She has a wealth of knowledge and experience
Would definitely recommend a visit to book your next trip away
June 6, 2026
Reply from Hays Travel - Shaftesbury
Mr. TONY MAJURY,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our colleague to be so knowledgeable. We look forward to helping you with your next trip!
Kind Regards
Hays Travel
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