We are going on a girls holiday to Ibiza next year .Ive never been before but George listened to our needs and helped us with locations . He is very knowledgeable and i feel confident it will be a... See more
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We booked our holiday to Ibiza with George. He was very knowledgeable, friendly and patient. He gave us accommodation and price options to suit our needs. The booking process was very easy and George... See more
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We were eager to book a holiday but afraid to take the step and book. The service from Hays in Shaftesbury was brilliant, and left us wondering why we had waited so long to finally get on with it!
Company replied
As always the advice and help we got at Hays, made sure we booked the holiday we wanted. We have never been on a cruise before, so didn't have any idea about what is important. We were given great adv... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 High Street, SP7 8JG, Shaftesbury, United Kingdom
- 01747 854331
4.9
Excellent
454 reviews
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very profesional staff
July 12, 2026
Reply from Hays Travel - Shaftesbury
We are happy to help. Maddie :)
Staff very friendly and helpful
Staff very friendly and helpful. Only disappointment was that we were quoted for our cruise which showed an on-board allowance, only to be told when we booked our cruise that there was no allowance
July 16, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your review. We apologise for this misquote - Michaella
Efficient, friendly experience
Shelley made us very welcome, was helpful and completed the booking very efficiently
July 12, 2026
Reply from Hays Travel - Shaftesbury
MRS TACON,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and found our service efficient and helpful.
Kind Regards
Hays Travel
I HAVE BOOKED A CRUISE
This is the first time I have booked a holiday with Hays. I will definitely be booking holidays with them again.The lady on the phone was very helpful and I didn't feel rushed or pressured she was very polite, she took all the stress of booking a holiday away and we have been on lots
July 9, 2026
Reply from Hays Travel - Shaftesbury
I am so happy I made the experience a lot easier for you. I am always happy to help. Maddie :)
Why I always use Hays Travel.
Friendly, helpful, knowledgeable. Readily offer advice but do not push to buy other products- eg. Insurance.
Booking process was smooth, efficient- I’m confident I got the right deal for us! I always use Hays.
July 7, 2026
Reply from Hays Travel - Shaftesbury
Thank you for kind words Janice its greatly appreciated. Mark
Very friendly helpful staff
July 7, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Mark
Very helpful assistant
Very helpful assistant. Sorted out parking at the airport as well as buying the airline tickets. Useful advice about bags to take on Ryanair. Took the stress away from having to do it all myself.
June 24, 2026
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated. Michaella
Helpful, as always in the Shaftesbury office
I ended up dealing with 2 different people which slightly complicated the booking. Otherwise I would have given a 5 star rating.
June 23, 2026
Reply from Hays Travel - Shaftesbury
Good morning,
Apologies I wasn't in the day you booked. I hope you and you're friend have a great time away!
George
Reply from Hays Travel - Shaftesbury
Thank you for your kind words its greatly appreciated.
Mostly it was a good experience
Mostly it was a good experience. There was paperwork missing which we had to follow up however this was sorted and dealt with very well.
The exchange of money to take on holiday was dealt with to an excellent standard.
June 7, 2026
Reply from Hays Travel - Shaftesbury
Hi Lucas,
Thank you for your kind review! I'm glad we could get the paperwork sorted swiftly. Hope to see you again soon.
Kind regards,
Hays Travel Shaftesbury
Shelley was brilliant
Shelley was brilliant. She has a wealth of knowledge and experience
Would definitely recommend a visit to book your next trip away
June 6, 2026
Reply from Hays Travel - Shaftesbury
Mr. TONY MAJURY,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and found our colleague to be so knowledgeable. We look forward to helping you with your next trip!
Kind Regards
Hays Travel
Great service I wouldn’t go anywhere…
Great service I wouldn’t go anywhere else friendly staff and couldn’t do enough for you.
January 14, 2026
Reply from Hays Travel - Shaftesbury
Thank you so much. We're always happy to help :)
Reply from Hays Travel - Shaftesbury
Mary,
We are so happy you always receive great service. Thank you for your kind feedback.
Kind Regards
Hays Travel Shaftesbury
Reply from Hays Travel - Shaftesbury
Patrick Lunn,
We appreciate your kind words. We are glad our team was helpful.
Kind Regards
Hays Travel Shaftesbury
Excellent service as always
Excellent service as always. Staff are very professional, helpful and friendly. Wouldn`t go anywhere else.
May 13, 2026
Reply from Hays Travel - Shaftesbury
Thank you your kind words its greatly appreciated.
Reply from Hays Travel - Shaftesbury
Thank you for your kind words it's greatly appreciated. Maddie
Reply from Hays Travel - Shaftesbury
Thank you very much for your kind review. Maddie
Shelley the manager made me feel…
Shelley the manager made me feel completely at ease throughout my time booking my holiday yesterday in shaftesbury. Everything was done perfectly and excellent service. All the staff are friendly and polite..
I always book with shelley and hays
May 12, 2026
Reply from Hays Travel - Shaftesbury
Joanne,
We appreciate you sharing your experience! We're so glad that you felt at ease while booking your holiday. It's great to hear that you received excellent service from our friendly and polite team.
Mark always helpful and dealt with all…
Mark always helpful and dealt with all our questions.
April 29, 2026
Reply from Hays Travel - Shaftesbury
Thank you for the review its greatly appreciated. Mark
The staff were very good .expecially…
The staff were very good .expecially Shelley in shafsbury brunch.
May 6, 2026
Reply from Hays Travel - Shaftesbury
Claire,
We're so glad to hear that you had a positive experience with our staff. We appreciate your kind words and are grateful for your feedback.
Kind Regards
Hays Travel
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