Hays Travel - Shepton Mallet Reviews 

542
TrustScore 5 out of 5

4.9

27 High Street, BA4 5AQ Shepton Mallet, GB


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Rated 5 out of 5 stars

I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more

Company replied

Rated 5 out of 5 stars

Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more

Company replied

Rated 5 out of 5 stars

Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom

  • 01749574032

4.9

Excellent

TrustScore 5 out of 5

542 reviews

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4.9

All reviews

(542)

123,510 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Excellent service.
As always

February 12, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for the lovely feedback, it was a pleasure booking your trip. I am sure you will have a lovely time. Sophie

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Nothing was too much trouble. Would booked through them again with no hesitation.

February 3, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, MJ

Rated 5 out of 5 stars

Great

A friendly, professional and efficient service.

February 9, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it is always a pleasure booking your holidays, Mary

Rated 5 out of 5 stars

Always very helpful

Always very helpful

January 31, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your lovely comment. It is always a pleasure booking your holidays! Mary

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, wouldn’t use anyone else

January 30, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your comments, we are glad that you keep coming back to us. Sue.

Rated 5 out of 5 stars

We had a problem Getting the rooms…

We had a problem Getting the rooms we needed for our holiday we rung hays in shepton mallet Louise was very helpfull and we managed to get the holiday and rooms we needed with her help

January 30, 2025
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Reply from Hays Travel - Shepton Mallet

Thank you for your lovely feedback! I am glad we managed to sort out the rooms and book your holiday :)

Rated 5 out of 5 stars

Happy to help in any way

Efficient, friendly and unpressured service. I felt the representative cared about my future holiday and was genuinely happy to meet my particular needs and help in any way.

January 30, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a wonderful time, Mary

Rated 5 out of 5 stars

Short birthday trip to Guernsey

Very good professional service did exactly what I asked for wouldn’t hesitate to use again or to recommend.

January 30, 2025
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Reply from Hays Travel - Shepton Mallet

Thank you so much for your kind comments. I am glad we found what you were looking for. MJ :)

Rated 5 out of 5 stars

Mary is so helpful

Mary is so helpful, matched the price I found directly with Jet2, also furthermore she subsequently added more passengers to my booking, as friends decided to join us for the trip.

January 10, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, so pleased we were able to book your holiday for you and your friends, I'm sure you will have a lovely time, Mary

Rated 5 out of 5 stars

No booking is too small to get the best…

No booking is too small to get the best service at my local Hays Travel Agency. Mary, was friendly efficient and very helpful with my request to book accommodation at an airport hotel prior to our flight. Many thanks.

January 14, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your lovely review, it was a pleasure to book your hotel and I'm sure you will have a lovely time with your family, Mary

Rated 5 out of 5 stars

The exact holiday I had been looking…

The exact holiday I had been looking for, was found quickly and efficiently. Important details, such as a full seaview room , good flight times and duration of stay,etc... all found perfectly. A quick and professional transaction!

January 15, 2025
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Reply from Hays Travel - Shepton Mallet

Thank you for your 5star review, I am sure you will have a great time!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff

January 15, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Mary

Rated 5 out of 5 stars

Was greeted on entering the travel…

Was greeted on entering the travel agent by a young lady who was extremely helpful and knowledgeable regarding my travel plans and foreign currency.She was very courteous and polite,would certainly recommend Hayes Travel in Shepton Mallet.

January 12, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you so much for your kind comments. I am glad I could help. MJ :)

Rated 5 out of 5 stars

I was given very good advice

I was given very good advice, based on experience, that helped me make my final decision on cabin selection. Will definately be booking my future holidays here.n

January 14, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5 star review, I am sure you will have a lovely time. Mary.

Rated 5 out of 5 stars

Excellent service yet again at Shepton Mallet

We were looked after by MJ when we visited the Shepton Mallet store. We had an idea of where we wanted to go on holiday but weren't completely sure. MJ took time to understand what we were looking for from the holiday and then went through various options, and the pros and cons, of different locations in Croatia. She was also able to empart her own personal knowledge of the country which was really helpful. She was never pushy from a sales perspective and allowed us time to think about it before returning to book the holiday. She explained everything clearly and concisely and when the next steps would happen.

January 12, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure to meet you and book your holiday I'm sure you will have a wonderful time, MJ

Rated 5 out of 5 stars

The team at Hays Shepton Mallet…

The team at Hays Shepton Mallet couldn’t have been more friendly and helpful. Especially Sue.
I will definitely be booking all future holidays through them.

January 10, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure to meet you and book your holiday, I'm sure you will have a lovely time, Sue

Rated 5 out of 5 stars

We always receive brilliant service and…

We always receive brilliant service and Mary is so good and very effecient and always knows our usual requests after having booked so many times with Hays Travel ? We have never had any problems with anything in the past and will continue to book with Mary at Hays Travel for as long as we possibly can .

January 5, 2025
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it is always a pleasure seeing you and booking your holidays, I'm sure you will have a lovely time, Mary

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