Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
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See what reviewers are saying
Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
Company replied
Excellent service. 12/04/25. Hays Travel - Shepton Mallet. Booked a holiday for 10 people. Went above and beyond to answer all questions and completed all paperwork including insurance & parking. Was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
540 reviews
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Staff are always so friendly & helpful…
Staff are always so friendly & helpful taking the stress out of booking a holiday
May 13, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou for the lovely review - it was a pleasure booking your holiday, see you soon! - Liam
Very knowledgeable and resassuring.
May 14, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review. It was a pleasure booking your cruise - Sophie
Absolutely amazing service from Liam
Absolutely amazing service from the assistant manager Liam, I called on the off chance of booking a very last minute holiday and he had me booked in and checked me in for my flights very quickly and efficiently, He even gave me some ideas of things to do locally once I arrive. Will definitely use Hays travel Shepton Mallet for my future holiday bookings
April 30, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou for your lovely review - I hope you have a brilliant time away! - Liam
Very helpful agent
Very helpful agent, extremely patient as we had no set location and she went through so many options fir us.
May 5, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure finding and booking your holiday, Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Mary
Great communication with staff member
Great communication with staff member, all questions answered and holiday booked same day.
April 14, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
Hays worked speedily to give me choices…
Hays worked speedily to give me choices when I wanted a quick flight booking to attend a memorial service in Canada. All was completed efficiently and with sympathy by the staff. They double checked that my visa was still valid and could have done no better.
Thanks again for making a difficult time easier.
April 22, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for such lovely feedback especially under the circumstances, warm regards Sue
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5- star review! I hope you have a lovely time- Leticia
Holiday we wanted booked in a helpful
Holiday we wanted booked in a helpful, friendly and efficient manner.
April 5, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for the kind review! - Team Shepton Mallet
Excellent service from Liam
April 8, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou for the 5* Review, it was lovely to meet you and book your holiday! - Liam
Always booked with hays travel ,staff…
Always booked with hays travel ,staff always ready to help ,quick and reliable service ,100%
April 5, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for the kind review - We hope to see you again soon! - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Mary
Cruise booking.
We recently booked a holiday in the Shepton Mallet office and as usual used Mary to help with the booking.
Mary is friendly, helpful and very knowledgeable and called us back a few days later as we had a query that she sorted out for us.
Thank you Mary for your assistance.
March 26, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your cruise, I'm sure you will have a lovely time, Mary
Always book my holidays with Hay’s…
Always book my holidays with Hay’s Shepton Mallet, the staff are so friendly and knowledgeable. Sophie hasn’t booked us bad holiday yet, and I appreciate her time and effort in sourcing us exactly what we’re looking for. Thank you
March 29, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it's always a pleasure booking your holidays, Sophie
Very helpful friendly staff
Very helpful friendly staff , hassle free booking . Thank you
March 26, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
Hays Do It Again.🤗
Once again Hays Travel in Shepton Mallet are on top of their game.Excellent service from all the staff.Mary,as always was polite and patient whilst booking our holiday,along with a vast knowledge of the travel and leisure industry.Won’t hesitate to use again.THANKYOU.
March 25, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review, it was a pleasure booking your cruise- Liam
Reply from Hays Travel - Shepton Mallet
Thankyou for the lovely feedback, it was a pleasure to help you! - Mary
Excellent communication
Excellent communication. Answered all questions clearly.
Friendly and easy to speak to.
Would not hesitate to book here in thr future.
March 4, 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for your kind words and the 5* review! It was a pleasure booking your holiday away, I hope you guys have a fab time! - Liam
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