Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
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See what reviewers are saying
Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
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Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
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Excellent service. 12/04/25. Hays Travel - Shepton Mallet. Booked a holiday for 10 people. Went above and beyond to answer all questions and completed all paperwork including insurance & parking. Was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
540 reviews
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Reply from Hays Travel - Shepton Mallet
Thank you for your review, I'm so pleased we managed to book your special holiday, I'm sure you will have an amazing time, Mary & Sue
Good booking experience
We had the pleasure dealing with Mary who was knowledgeable and extremely helpfull.
Nothing was too much trouble and the booking process was all completed and explained to us prior to us leaving.
Whoild definitely use them again.
February 12, 2026
Reply from Hays Travel - Shepton Mallet
Many thanks for your 5* review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review. It was a pleasure booking your cruise and I'm sure you'll have a lovely time.- Leticia
Always very helpful and full of…
Always very helpful and full of knowledge about the various countries. Mary and the team are excellent, nothing us too much trouble
February 10, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure to book your holiday I’m sure you will have a lovely time, Mary
I emailed Mary with a rough idea of…
I emailed Mary with a rough idea of what I was after, and she responded very quickly with some suggestions. I called and she got it sorted within minutes. Very efficient and helpful. Always find the staff at Shepton Mallet branch do their utmost to ensure you are happy.
February 11, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your trip l’m sure you will have a wonderful time, Mary
Friendly and efficient service
Our wishes were listened to. We were offered several good options across a range of budgets. Very pleased with our chosen option
February 11, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure finding and booking your holiday I'm sure you will have a lovely time, Mary
Mary our advisor at Hays Travel Shepton…
Mary our advisor at Hays Travel Shepton Mallet spends time with me and my travel partner locating the best holiday package to meet our needs and desires. As we both some mobility issues that can be especially important.
February 1, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it is always a pleasure booking your holidays, Mary
The staff in Shepton Mallet couldn’t do…
The staff in Shepton Mallet couldn’t do enough for us. I would just like to thank them just making it easy to find and book our holiday.
Thank you
February 7, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Leticia
Holiday Booking
Holiday Booking
Mary made the booking straightforward and explained all to us in a relaxed and clear way. She printed out all the information for us.
January 27, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
An excellent experience with lovely…
An excellent experience with lovely staff who were are knowledgeable, friendly and helpful - here’s to three wonderful holidays.
January 27, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review! I'm sure you will have an amazing time:) - Leticia
Very good service as usual I will…
Very good service as usual I will recommend you use this service in Shepton Mallet store
January 27, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure to see you and book your trips, Sue
Always helpful and informative highly…
Always helpful and informative highly recommend booking with them
January 24, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review, it was a pleasure booking your cruise- Leticia
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure to see you and book your holiday, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review. I am glad that I was able to help. Sue
We had the usual very friendly service…
We had the usual very friendly service which is why we go to a nearby town rather than use the travel agents in our area.
January 11, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely comments, it is always a pleasure to see you and book your holidays, Mary
Very Happy Customer
We popped in yesterday (17/01/2026). With just the intention of looking for holidays. However, after talking/dealing with Sue, who made everything very easy and comfortable. We came away a couple of hours later with a holiday booked and payed for. Couldn’t recommended Sue and Hayes travel and higher. Sue went out of her way to help us with all our needs. Very happy
January 17, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your5 star review, it was lovely to see you both again. I am sure you will all have a really good, fun time. Sue :)
Knowledgeable staff.
January 7, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure to meet you and book your holiday, I'm sure you will have a lovely time, Dale
Went into Hays with a friend as we…
Went into Hays with a friend as we didn’t really know what destination we wanted . Apart from what airport we needed to fly from also had to be preferable half board in 4 star and In month of June .
Mary was the assistant we spoke to ,she went through different places we could see on the screen ,Eventually we chose our holiday after a bit of going backwards and forwards on screen while we decided .
It was all sorted including flight booking and boarding passes will be printed for us when required nearer the holiday .
All in all it was a very easy and smooth experience and would certainly recommend booking a holiday .
In the past I have booked holidays on line but have found this way of going into Hays is so much easier because can see what we are getting
January 13, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure finding and booking your holiday, I'm sure you will have a lovely time, Mary
Hays made it easy.
I was struggling to book the holiday i wanted online. I decided to try Hays Travel to see what price they could come up with, not expecting the price to be matched. Sue the Hays Travel agent at Shepton Mallet not only came up with the same price but got me a better offer. I'll definitely use Hays Travel again.
January 9, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely 5 star review, I am glad we could help, I am sure you will have a great time!
Sue
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
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