I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more
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Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
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Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
540 reviews
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Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Our Spring break in the Canaries
We feel welcome when we go in. All the staff are ready to help. We have booked a Spring holiday on the Canary Islands. This year on Fuertaventura. Mary is always knowledgeable about the resorts and can respond to our particular needs/requests
December 31, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review, I am sure you will enjoy your spring sunshine! Mary and Team.
Always friendly helpful well informed…
Always friendly helpful well informed members of staff that took time to find us the best holiday we were looking for in our preferred destination 😊
January 7, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely 5 Star review, I am sure you will have a great time. Dale
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Sue
Absolutely fantastic customer service…
Absolutely fantastic customer service from Mary, as always! She is incredibly knowledgeable, friendly, and welcoming, and she makes the whole holiday booking process feel effortless. Her expertise in cruising really shines through and makes you feel completely comfortable and confident about the experience you’re going to have. Highly recommended!
January 4, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your cruise and I'm sure you will have a lovely time, Mary
Leticia was very helpful and answered…
Leticia was very helpful and answered all our queries. Love going in to hays Shepton mallet as all staff are friendly and nothing is to much trouble.
January 4, 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, Leticia
New Holidays
Sophia managed to sort out both holidays that we were looking at, & at the price & time that we wanted.
December 30, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, I will pass your comments on to Sophie, I'm sure you will have a lovely time, Mary
Hayes does make us smile 😀
Mary is always very helpful as are the rest of the team. No questions go unanswered . We went to sort out bits for an upcoming holiday & ended up book another one too!
November 27, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it is a pleasure booking your holidays I'm sure you will have a lovely time, Mary
We found the experience friendly and…
We found the experience friendly and very helpful in the circumstances that followed our booking which was our fault entirely so thank you for your understanding.
November 14, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, we hope you have an enjoyable team, Mary & team
Excellent service as always
Excellent service as always, even when we are not in the country!
November 18, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, I'm so pleased we were able to book your holiday, hope you're having a lovely time, Mary
The staff member who helped us choose…Leticia
The staff member who helped us choose our holiday was really lovely. She is an apprentice but with the help of her colleague who was training her she was really helpful. Really pleasant experience and thank you
November 8, 2025
Reply from Hays Travel - Shepton Mallet
Hi Elaine, thank you for your 5* review! It was a pleasure booking your holiday, I'm sure you'll have a lovely time- Leticia
We were assisted by a trainee who was…
We were assisted by a trainee who was overseen by a senior member of staff both of who were friendly and helpful
November 7, 2025
Reply from Hays Travel - Shepton Mallet
Hi Karen, thank you for your 5 star review. It was a pleasure booking your holiday, I'm sure you'll have a lovely time.
Leticia
Ladies in Shepton mallet werd /are very…
Ladies in Shepton mallet werd /are very informative .
November 6, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely feedback, glad we can help!
Reply from Hays Travel - Shepton Mallet
Thank you for your feedback! it was my pleasure to help, Mary
Brilliant service
The staff were very knowledgable and attentive. We havent used a travel agebt fir a few years but i am glad we did to book our honeymoon. Thank you to the guys at Shepton
November 2, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your comments, it was my pleasure to help book your honeymoon. You will both have a great time! - Mary
Sue at the shepton mallet shop is my go to lady for holidays
Sue is my go to lady for holidays! She is thorough, listens to what you want and gives you so many options for the best holiday.
I wouldn’t go anywhere else
November 6, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your wonderful review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Sue
As helpful and friendly as ever.
November 7, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sue
Always a warm welcome & so good at…
Always a warm welcome & so good at listening & knowing what we want & what we don’t want in our holidays ! Mary is very attentive at getting everything exactly right !
October 26, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
Friendly helpful staff who know me
Friendly helpful staff who know me, and can recommend holidays suited to me .
November 2, 2025
Reply from Hays Travel - Shepton Mallet
Thank you fro your lovely review, I'm sure you will have a lovely time, MJ
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