I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more
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Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
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Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
541 reviews
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Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, I'm sure you will have a lovely time, MJ
Mad it very easy and relaxing for us to…
Mad it very easy and relaxing for us to book our flights and telling us what was included and what wasn't included.
October 26, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely feedback, it was my pleasure to help - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Excellent service.
October 21, 2025
Reply from Hays Travel - Shepton Mallet
Thank you so much, glad I could help :)
An enjoyable experience
The young lady who helped us was an apprentice with help and guidance from other members of staff. All were very professional, efficient and pleasant, making it an enjoyable experience
October 16, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Leticia & team
Miles of smiles
Always as ever friendly, helpful.. full of smiles and not forgetting a perfect holiday 💖
October 16, 2025
Reply from Hays Travel - Shepton Mallet
Hi Tracy, thank you for the lovely comments and 5 star review. I am glad you have got another adventure to look forward to! Kind regards, Sue
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Very easy experience to book a holiday…
Very easy experience to book a holiday which we had seen online previously for the same price and the polite and knowledgeable way that the customer adviser handled the booking was great
October 6, 2025
Reply from Hays Travel - Shepton Mallet
Thank you so much for your kind comments , glad I could help ! :)
Very friendly and helpful young lady.
October 4, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments ! Glad I could help :)
Good booking experience
Good afternoon,
What a joy as always to book our 2026 joliday with hays Travel at Shepton Mallet. We spent a good half an hour with Sue who was very helpful and knowledgeable with the requests that we made. What a good experience.
Meg and Pete Rodgers
October 3, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely comments and the 5star review. I am sure you will enjoy your holiday, especially the views!!
very helpful from start of booking next…
very helpful from start of booking next year hoilday /
September 28, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely comments. It was a pleasure! - Sue
The girls of the Hayes Travel branch of…
The girls of the Hayes Travel branch of Shepton Mallet are always welcoming helpful, working towards ideas of places to holidays. Helping me with the requirements I was looking for in a holiday abroad, to which I came away with some choices. Once I settled on one I booked a few days later with the greatest of ease through the travel agent and answering any questions I had, Hayes Travel makes it really assuring all is cover and any other assistance just pop in and they will help where can for me. Thank you to such a lovely, friendly and warm welcoming staff.
September 20, 2025
Reply from Hays Travel - Shepton Mallet
Thank you so much for all of your kind comments! We are so glad we could help you book with ease ! MJ :)
The manager mary made it easy to book…
The manager mary made it easy to book our holiday took all the hassel out and got a lovely hotel for us
September 20, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sue
Sophie was polite and very helpful
September 7, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely feedback. It was a pleasure meeting you and booking this incredible trip! - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for you 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments !
MJ was very professional and helpful as…
MJ was very professional and helpful as always.
August 31, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments :)
Shepton branch
The staff at the Shepton branch are always helpful and welcoming.
Mary is knowledgable and asks the right questions to understand what we’d like out of our holiday.
August 24, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have an amazing time, Mary
Each person I spoke to was friendly
Each person I spoke to was friendly, patient & knowledgeable. All my questions were fully answered. Requests dealt with promptly & I was kept up to date.
August 17, 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
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