Hays Travel - Sherborne Reviews 

563
TrustScore 5 out of 5

4.9

66 Cheap Street, DT9 3BJ Sherborne, GB


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Rated 5 out of 5 stars

Your representative Ella has been absolutely brilliant. She is incredibly helpful, demonstrating a complete understanding of my needs and doing everything she can to make my plans work. Thank you Ella... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more

Company replied

Rated 5 out of 5 stars

Brilliant as ever!!! Simon was a STAR. Friendly, helpful, knowledgeable and thorough. Well done Simon. The chap on the foreign exchange counter ( sorry but didnt catch his name) was fantastic too and... See more

Company replied

Rated 5 out of 5 stars

We had a great experience booking our holiday with Helen! She was so friendly, approachable, and knowledgeable, and made the whole booking process feel effortless. Her customer service was excellent,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom

  • 01935 814351

4.9

Excellent

TrustScore 5 out of 5

563 reviews

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4.9

All reviews

(563)

124,344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The member of staff who accepted our…

The member of staff who accepted our booking was very helpful and polite. We await to see if he goes through with our request for conformation that there will be a readymade up sofa bed in the lounge on our arrival.

September 22, 2026
Rated 5 out of 5 stars

Very professional

Very professional agent, polite and talked through every available option.
Very clear and pleasant communication.
Very pleasing experince

September 17, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your kind review and booking through Hays Travel . So excited for you all
Katie xx

Rated 5 out of 5 stars

Making my plans work

Your representative Ella has been absolutely brilliant. She is incredibly helpful, demonstrating a complete understanding of my needs and doing everything she can to make my plans work. Thank you Ella (Sherborne branch).

September 15, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you so much for your kind words. Ella :)

Rated 5 out of 5 stars

First class

First class. Pleasant staff. Clear and informative

September 12, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your kind review . We do appreciate you booking through Hays Travel
Katie

Rated 5 out of 5 stars

Skiathos 2027

My holiday was booked for me by Katie Baker Sherborne branch. Absolutely brilliant. Couldn't be more helpful. Total peace of mind.

September 3, 2026
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Reply from Hays Travel - Sherborne

Thank you for your kind review Gay.
So kind of you booking through Hays Travel .
Katie

Rated 5 out of 5 stars

As always

As always, so helpful and efficient service

September 2, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review :) Ella

Rated 5 out of 5 stars

Great service

Great , personal service from everyone in the Sherborne branch.
Great hotel recommendation for Athens, great ship, great holiday.
Thankyou

August 20, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review. I am glad you had a great Holiday :) Ella

Rated 5 out of 5 stars

Karen is great

Karen is great, always looks for what we want, and changes search when we change our minds.

August 21, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

thank you for your lovely review it is very much appreciated :) Karen

Rated 5 out of 5 stars

Helpful

Helpful, friendly and especially knowledgeable on the area we wanted to visit

August 16, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your kind review and booking with Hays Travel . Excited for you both to be visiting this beautiful island.
Katie

Rated 5 out of 5 stars

It was exactly what I wanted!

It was exactly what I wanted!
I enjoy going to Hays in Sherborne, I’m well looked after and feel as if I’m with friends. Wherever I want to go everything is sorted for me. I recommend that team most highly.

August 14, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your kind review.
We do appreciate the bookings you do through Hays.
Also a pleasure to see you.
Katie

Rated 5 out of 5 stars

Your member of staff was very knowledgeable

Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which was very helpful.

August 14, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated and I am sure you will have a wonderful cruise :) Karen

Rated 5 out of 5 stars

Last minute.com!

We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date.
Karen, who has helped many times, was nothing short of superb. Sorted everything in a short time & on the dates, & flight times that we wanted.
A genuine 5 star service, which is why we return to the Sherborne site.

August 9, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you so much for your lovely review, it is very much appreciated and I am sure you will have another wonderful holiday :) Karen

Rated 5 out of 5 stars

Simon was incredibly helpful!

Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys

August 8, 2026
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Reply from Hays Travel - Sherborne

Thank you for your very kind words, a pleasure to help you :o) Look forward to helping with your Cruise

Rated 5 out of 5 stars

Thank you, again

As ever, Karen at Hays Travel in Sherborne was extremely quick and helpful in finding the best flights for my visit to Africa and very efficient in issuing the tickets. Thank you again, Hays Travel.

August 4, 2026
Hays Travel - Sherborne logo

Reply from Hays Travel - Sherborne

Thank you for your lovely review it is very much appreciated :) Karen

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