Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t consider... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went in not really knowing where to go on holiday. Also, it was pretty short notice as only 6 weeks between going into the Sherborne shop & a hoped for departure date. Karen, who has helped many... See more
Company replied
Karen was most helpful and attentive. She was very knowledgeable about the trip we chose and was able to recommend the best cabin within our budget. She had first hand experience of this trip which... See more
Company replied
Simon was incredibly helpful, and understanding of our situation. He couldn’t have been more helpful. So much so that we are planning on booking our cruise next year through you guys
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
66 Cheap Street, DT9 3BJ, Sherborne, United Kingdom
- 01935 814351
4.9
Excellent
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked what we wanted with ease
Booked what we wanted with ease. Professional and friendly.
July 15, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Ella
Very efficient and friendly.
Very efficient and friendly.
Best outcome chosen from a range of options - I am confident in having an individual to sort out anything which I might need.
July 21, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Simon
It was nice to meet Ella who was very…
It was nice to meet Ella who was very helpful and kind it all went smoothly now I only have the travel insurance to do.
Plus the Esta
July 15, 2026
Reply from Hays Travel - Sherborne
Thank you for your kind review :) It was lovely to meet you too! Ella
Excellent Customer Service
We had a great experience booking our holiday with Helen! She was so friendly, approachable, and knowledgeable, and made the whole booking process feel effortless. Her customer service was excellent, and we felt really well looked after. Thank you so much for all your help, Helen – we’re so excited for our trip!
July 15, 2026
Reply from Hays Travel - Sherborne
Thank you so much Shannon for your kind words.
It was a pleasure to help both you & Blake find your holiday & I wish you the best time 😊
Simon was absolutely brilliant
Simon was absolutely brilliant, sorted our holiday plans with patience and kindness and with choices to choose from we couldn’t have asked for more.
July 14, 2026
Reply from Hays Travel - Sherborne
Thank you for your feedback, a pleasure to help you :o)
Reply from Hays Travel - Sherborne
Thank you, my pleasure :o)
Absolutely brilliant
Absolutely brilliant! After hours spent googling holidays and not finding anything good enough, we came into the shop with a budget and a wish list. Karen helped us choose somewhere we hadn’t considered before and are very excited about going to. She also gave us lots of advice and tips for excursions, currency etc. And sorted out airport parking and insurance and had all documentation and boarding passes printed off for us ready to collect the next day. Can’t recommend highly enough.
July 2, 2026
Reply from Hays Travel - Sherborne
Thank yo so much for your lovely review, I am sure you will have a wonderful holiday together and enjoy all that Morocco has to offer :) Karen
Brilliant as ever!!
Brilliant as ever!!! Simon was a STAR. Friendly, helpful, knowledgeable and thorough. Well done Simon. The chap on the foreign exchange counter ( sorry but didnt catch his name) was fantastic too and sorted our Hays prepayment cards and travel money out very efficiently. We'll be back!!!! C& L
July 1, 2026
Reply from Hays Travel - Sherborne
Thank you gents, a pleasure to help you lovely people! Zac is the chap who helped with your Currency :o)
Reply from Hays Travel - Sherborne
Thank you, a pleasure to help you :o)
Quick research on flights
Quick research on flights, with no problems and booking the same day. Many thanks. Simon
June 25, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
WHY TRY AND BOOK YOUR HOLIDAY YOURSELF??
Booking through Hays Travel is SO much easier and quicker than trying to do it yourself. Ella had everything at her fingertips and she sorted out exactly what we wanted in no time and at an amazing price.
June 18, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review :) Ella
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
Reply from Hays Travel - Sherborne
Thank you for your kind review :) Ella
They were efficient
They were efficient, got all the information we needed and answered all our questions.
June 14, 2026
Reply from Hays Travel - Sherborne
Thank you for your kind review . The holiday sounds so exciting.
Katie
The team at Hayes Travel are always…helpful
The team at Hayes Travel are always extremely helpful. They take the trouble to explain, change timetables and generally solve any problems, however small. I always recommend them to my family and friends.
May 30, 2026
Reply from Hays Travel - Sherborne
Thank you for your kind review and using Hays Travel we do appreciate your bookings.
Kind regards
Katie
Ella was brilliant
Ella was brilliant. Professional, knowledgeable, helpful and patient A real credit to her employers.
June 6, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely comments, I hope you have a really special time :) Ella
here we go!
We called with questions which were answered and addressed for us and with that added clarity we made the booking
June 4, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Kare
Great experience booking a holiday
The staff are friendly and extremely helpful they make the whole booking experience so easy. We have been using Hays in Sherborne for some years now and they have always been the same.
June 4, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
Brilliant really friendly and efficient…
Brilliant really friendly and efficient very polite and sorted our river cruise , the booking process was very quick
June 2, 2026
Reply from Hays Travel - Sherborne
Thank you for your lovely review it is very much appreciated :) Karen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.