The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Me and my friends came to hays travel…
Me and my friends came to hays travel and Trudy made our experience great,she was very professional and happy,she explained everything clearly and made us happy and more excited for our holiday next year.
July 18, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely 5 star review! I am so glad your are all excited for your holiday.
Many thanks again.
Trudy xx
Polite helpful and friendly
July 12, 2025
Reply from Hays Travel - Shildon
Thank you for this Lovely Review Adrian, i'm really glad you are happy with my service. It was a pleasure booking for you Thank you, Megan :)
Staff very helpful and patient
Staff very helpful and patient, went above and beyond to help us find our holiday.
July 10, 2025
Reply from Hays Travel - Shildon
Thank you very much for your kind review Andrew, I'm glad we found you a deal in the end. more then happy to help. Thanks, Megan :)
The person I booked Holiday with was Rachel
The person I booked holiday with was very good at her job . Very nice and friendly. I have been booking with hays at Shildon for a lot of years
July 3, 2025
Reply from Hays Travel - Shildon
Thank you so much for this lovely review :) Nikki
they are so helpful they always sort…
they are so helpful they always sort out what you want and never pressure you into anything you dont want
July 1, 2025
Reply from Hays Travel - Shildon
Thank you so much for booking another holiday with me! Nikki x
Really friendly customer service
Really friendly customer service, spend hours laughing and joking with all the staff, shout out to Nikki for getting us sorted, would really recommend to anyone.
June 28, 2025
Reply from Hays Travel - Shildon
Thank you so much! Just need that 2027 cruise booked now don't we? Haha :-D Nikki x
Very knowledgeable and will always go…
Very knowledgeable and will always go the extra mile to find the right holiday package.
June 28, 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on my service. I will always go the extra mile for all customers.
Thank you Kassandra
Attentive
Attentive, helpful, good advice given. Megan replied to my message as soon as possible on Monday, helped me with airport times and gave good suggestions.
June 24, 2025
Reply from Hays Travel - Shildon
Thank you for the lovely review Vivienne, I'm really glad I could help you and get you sorted, always happy to help. Thanks, Megan :)
Using nikki at hays at shildon for…
Using nikki at hays at shildon for years now, nothing is ever a trouble ... defo the best at what they do x
June 22, 2025
Reply from Hays Travel - Shildon
Thank you so much for booking another holiday with me! :) Nikki x
All the staff were very friendly and…
All the staff were very friendly and helpful, especially Trudy who booked our holiday.
June 20, 2025
Reply from Hays Travel - Shildon
Thank you so much for your lovely 5 star review. It was my pleasure to book you on your cruise.
Hope you all have an amazing time! I'm sure you will! :)
Trudy xx
Reply from Hays Travel - Shildon
Thank you so much! I know you guys are going to love your city break :) Kassandra x
Reply from Hays Travel - Shildon
Thank you so much for your lovely 5 star review. It was my pleasure. I hope you all have an amazing time in Menorca!
Trudy xx
Great service and friendly staff.
June 17, 2025
Reply from Hays Travel - Shildon
Thank you so much for this review, it was a pleasure to arrange your family trip to Disneyland Paris - can't wait to hear about the boys reaction! Nikki x
Reply from Hays Travel - Shildon
Thank you so much for your review! We don't like to mess about in Hays Travel Shildon! Thank you for your booking. Kassandra :)
Kassandra was great very helpful…
Kassandra was great very helpful answered all questions was satisfied with answers.
June 13, 2025
Reply from Hays Travel - Shildon
Thank you very much for this review. I'm glad Kassandra got your holiday arranged for you and I will pass on the feedback to her. Nikki
The staff were as always friendly and…
The staff were as always friendly and very helpful
June 5, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely review on service, pleased we are all friendly and helpful when you call into the store.
Thank you Nikki
Reply from Hays Travel - Shildon
Thank you for your lovely review regarding my service, pleased we managed to get you sorted for the lads holiday to Poland.
Thank you Kassandra
Reply from Hays Travel - Shildon
Thank you for your lovely review on Service, pleased we were friendly and nothing was too much trouble for you.
Thank you Elaine
Nikki was fantastic when I went into…
Nikki was fantastic when I went into the Shildon branch, she was full of smiles and she made my booking a holiday a easy and fun sort of way.
June 6, 2025
Reply from Hays Travel - Shildon
Thank you so much for this review! So pleased we got you sorted and little one is going to have the best time making the most special memories! Nikki
Reply from Hays Travel - Shildon
Thank you so much for this review and booking with me. Trudy x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.