The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
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I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
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We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
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Gave the ladies at Hays Shildon the…
Gave the ladies at Hays Shildon the details of what I wanted via email, and it was sorted within no time. Very efficient and informative. Nothing is ever too much trouble for them and they keep me up to date with all the details .
September 2, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely and kind review regarding the service you received in branch. Pleased nothing is ever too much trouble for us when you come into the branch, always happy to help.
Thank you Kassandra
Reception at Shildon Hays travel was excellent
Reception at Shildon Hays travel was rxcellent with abeaming smile from Megan who immediatley reviewed my requirments/holiday. Throughout the time I was at Hays travel Megan pointed various aspects of my booking ensuring I was aware of the costs. I felt completely at ease and well satisfied with my holiday booking. Keith Exley
August 24, 2025
Reply from Hays Travel - Shildon
Thank you so much for this delightful review Mr Exley, it was a pleasure dealing with yourself and i hope you have a lovely time on your holiday i look forward to helping you in the future.
Megan
Reply from Hays Travel - Shildon
Thank you for your lovely review, so pleased we managed to get you sorted for your birthday.
Hope you have a lovely holiday.
See you soon
Thank you Kassandra
Katrina was very helpful
Katrina was very helpful, managed to get everything booked and sorted quickly.
August 16, 2025
Reply from Hays Travel - Shildon
Thank you very much for your kind review regarding my service, pleased we managed to get you sorted from Facebook really quick. Hope you and your husband have a lovely time for your husbands birthday.
Thank you Kassandra
Excellent Service
Cassandra was excellent. She knew exactly what we wanted and our holiday was booked and paid for within half an hour. A big thank you!
August 15, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely review regarding your service from me, pleased you will have a little break you deserve after all you have been through.
Thank you Kassandra
Amazing!!
Kassandra Went above and beyond to see to our every need. She was pleasant polite and warm. I don't have a bad thing to say about my experience.
August 7, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely review on my service, pleased I got your all you needs sorted on your flight, So pleased you had a pleasant experience with me.
See you soon :)
Thank you Kassandra
Reply from Hays Travel - Shildon
Thank you for your review on my service pleased I knew exactly what you wanted from a holiday.
Thank you Nikki
The staff we're very helpful and…
The staff we're very helpful and friendly they found me the holiday I was looking for
August 3, 2025
Reply from Hays Travel - Shildon
Thank you so much for booking another holiday with us! You know how much we love to see you guys in branch! Nikki x
Great service from start to finish
Great service from start to finish. Anything I queried was answered professionally in order for me to be able to book the right holiday for me and my children! Would highly recommend. Thanks Megan
August 2, 2025
Reply from Hays Travel - Shildon
Thank you so much kt was a pleasure to arrange your family holiday :) Megan x
Trudy was fantastic and very…
Trudy was fantastic and very informative about the hotel and resort, and made it a very easy process to complete our holiday booking.
July 30, 2025
Reply from Hays Travel - Shildon
Lovely review! Trudy is the best! Thank you so much for booking with us :) Nikki
pleasant and helpful.
July 31, 2025
Reply from Hays Travel - Shildon
Hi George, Thank you for your Kind words i'm really glad we could help :) Thank you, Trudy
Kassandra was brilliant as always
Kassandra was brilliant as always. She understood what I wanted and found it, made the booking process so easy.
July 30, 2025
Reply from Hays Travel - Shildon
Thank you very much for your kind review on my service. We went from a cruise to a fantastic family friendly hotel, which I am sure will keep your son entertained with 32 slides.
Pleased I made the booking process easier for you.
Thank you Kassandra
Excellent staff at the Shildon store
Excellent staff at the Shildon store, made very welcome when I arrived at the store. The staff were extremely helpful and diligent, my holiday booking was expertly dealt with.
July 27, 2025
Reply from Hays Travel - Shildon
Hi David, Thank you so much for your lovely review! It’s great to hear that you felt so welcome at our Shildon store and that we could help make your holiday booking a smooth and easy experience.
We really appreciate you taking the time to share your feedback – it means a lot to us. Hope you have an amazing holiday, and we’d love to see you again soon!
All the best,
Kassandra
The girls at Hays travel have done it again !
We were looking for a looking for a cruise for September 2026, and found looking on the internet a bit of a task, we asked Hays travel if they could help, we gave them the area we wanted to go to and a budget. Megan took on the task and didn't seem at all fazed by the request, she came back to us a few days later with a few suggestions which we looked at, Megan had done a great job, and the cruise We chose even had a free upgrade, from a balcony cabin to a balcony junior suite. We called in the office to book, but Megan was unavailable, so Trudy took over, the whole experience from start to finish was professional, we have used Hays travel a number of years now and will continue to do so. Keep up the good work.
July 23, 2025
Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback! I'm thrilled to hear that Me and Trudy were able to make your cruise planning experience so smooth and enjoyable. It’s always our goal to take the stress out of searching and booking, and it’s great to know we were able to find you a fantastic cruise—especially with that lovely free upgrade! We truly appreciate your continued support over the years, and we can’t wait to help you plan your next adventure. Enjoy every moment of your upcoming cruise!
Thank you , Megan x
Hays travel
Very friendly staff went through everything to make sure it was what we wanted and needed for our first family holiday abroad
July 24, 2025
Reply from Hays Travel - Shildon
Hi Dawn, im really glad we found you something you like i hope you have an amazing time! Thanks, Kassandra
The Staff are always very friendly and…
The Staff are always very friendly and professional and Nikki always sorts our holidays out for us
July 13, 2025
Reply from Hays Travel - Shildon
Thank you for your lovely review on Service from Nikki, pleased Nikki is Friendly and professional and always sorts your lovely holidays out.
Thank you Nikki
Reply from Hays Travel - Shildon
Thank you for your lovely review on service you received from Elaine.
Thank you Elaine
They know what I like
Lovely staff with the right knowledge and experience to make booking easy
July 18, 2025
Reply from Hays Travel - Shildon
Thank you very much for your lovely review on my service, pleased me managed to get you booked with ease and at the right price.
Thank you Kassandra
Very helpful team from start to finish…
Very helpful team from start to finish they keep you well informed about your holiday and go up and beyond to help
July 18, 2025
Reply from Hays Travel - Shildon
Thank you for your 5 star review. It was my pleasure to book your Cyprus holiday! Many thanks. Trudy xx
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