The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
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I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
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100% great service
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch
Always a delight
My first time meeting Sian and lovely, friendly and professional lady explained everything
Double check details
Easy booking process
Helped me with Hays travel app too
Another great service
Highly recommend
June 9, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely lovely feedback, its so appreciated and I hope to see you again soon for your tickets and currency :)
Kind regards
Sian :)
Reply from Hays Travel - Shildon
Hi Lyanne, Thank you so much for your lovely review it is really appreciated and i hope you all have a fantastic time!
Thanks, Megan :)
Great Service
May 31, 2026
Reply from Hays Travel - Shildon
Thankyou for your feedback :) It was lovely to book this for you both
Thanks Owen :)
Owen was extremely helpful throughout…
Owen was extremely helpful throughout the process of us booking our holiday, very patient as we had our kids with us and was friendly to all of us. Explained everything in great detail and didn’t leave anything out.
May 30, 2026
Reply from Hays Travel - Shildon
This is so lovely to hear that you were happy with my service, I hope to see you again soon.
Thanks Owen :D
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your lovely comments!! They are much appreciated
Owen :)
Found our dream holiday posted on the…
Found our dream holiday posted on the Facebook page,we’re quick to reply back and help out with any questions I had
Thank you especially to Megan!
May 20, 2026
Reply from Hays Travel - Shildon
Thank you so much or your lovely review Georgia, I'm so glad we got your sorted you will have an amazing time !!!
Thanks, Megan
couldnt fault owen at all he was lovely…
couldnt fault owen at all he was lovely very helpful
May 14, 2026
Reply from Hays Travel - Shildon
Hi,
Thank you for such a lovely review and for your wonderful comments!! It was my pleasure to help you get booked :)
Many Thanks
Owen
Great customer service
Owen is a lovely member of your team and a credit to you at Hays travel Shildon. He explained everything to me as I’d never been on a cruise before and I’ve not been abroad for a very long time. He was extremely knowledgeable and helpful. I will be booking future travel with yourselves.
May 13, 2026
Reply from Hays Travel - Shildon
Thank you for such a wonderful review and your lovely comments!! It was my absolute pleasure to help you get sorted for you first ever cruise!! Your going to have the most amazing time and thank you for trusting me to help get you booked!!
Owen :)
Fantastic Service
Fantastic Service from the staff at Shildon! Everyone was so friendly, chatty and professional. Thanks Owen for booking my girls get away! Will always book with Hays Travel Shildon :)
May 12, 2026
Reply from Hays Travel - Shildon
Hi,
Thank you for such a lovely review and for your wonderful comments!! It was my pleasure to help you get booked :)
Many Thanks
Owen
Being able to get the holiday we…
Being able to get the holiday we wanted. The travel clerk went out of her way to help.
May 10, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for you wonderful comments!! They are much appreciated and i will pass them along to Megan
Owen :)
A perfect consulation
Great communication.
Did what he said he would do.
Good listener and a text book booking in less time than it takes the kettle to boil.
Well done
Owen
May 10, 2026
Reply from Hays Travel - Shildon
This is lovely to hear thankyou so much for your lovely review - Its always appreciated
Thanks Owen :)
Sian was very knowledgable
Sian was very knowledgable, friendly and helpful! She gave lots of suggestions of hotels and resorts till we found the right match.Always a pleasure to book at Hays excellent customer service off Sian.😍
May 2, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your wonderful feedback about Sian!! I will make sure to pass it along to her
Owen :)
Great service and all the support we…
Great service and all the support we needed from Megan with regards to picking the right cruise for me with it been my 1st cruise.
Was shown different cruises and everything explained perfectly which resulted in me booking a cruise for the dates I was hoping for
May 6, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thank you so much for booking with me again :) Thanks Megan
Megan was very helpful
Megan was very helpful
In booking our break to Rome
Really made the booking easy
Thank you xx
May 3, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thank you so much for booking with me again :) Thanks Megan
We always bookSian as she always tries…
We always bookSian as she always tries to get the best deal.
May 3, 2026
Reply from Hays Travel - Shildon
I always appreciate you coming back to me everytime - thank you so much for booking again :)
Thanks Sian :)
Sian and the team at Hays Travel…
Sian and the team at Hays Travel Shildon were extremely helpful, and I would definitely recommend them. Well done to them!
May 1, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thanks so much for booking with us for your birthdays! You'll all have a fab time :D
Thanks Sian & Iben
Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback, It was a pleasure booking this for you all - I hope you all have a fab time!! :)
Thanks Sian :)
Sian was brilliant booking our holiday
Sian was brilliant booking our holiday, gave us lots of advice and information.
April 21, 2026
Reply from Hays Travel - Shildon
Hi Emma, Thank you for taking the time to leave me a lovely review it is always appreciated.
Thanks,
Sian :)
Staff very pleasant and helpful nothing…
Staff very pleasant and helpful nothing to much trouble
April 9, 2026
Reply from Hays Travel - Shildon
Thank you for you lovely review Clifford it is really appreciated we are glad you got booked and sorted Thanks, Iben :)
Reply from Hays Travel - Shildon
Hi Christine, We appreciate your kind comments; we are so happy to hear that you felt welcome and supported during your visit with us.
Kind Reguards, Cheryl
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