The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sian provided a very professional…
Sian provided a very professional service as always. Always wears a smile and always welcoming.
April 11, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback, I am so glad I got this sorted for you :)
Thanks Sian :)
Very friendly
Very friendly. All questions answered with accuracy and a smile. Nothing was too much. Thanks
April 3, 2026
Reply from Hays Travel - Shildon
Thank you for your lovely feedback, I loved booking this for you all. I hope you have a fab cruise :)
Thanks Sian :)
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review!! Your wonderful comments are most appreciated!! I will pass them along to branch
Owen :)
Owen- group booking
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us feel at ease! Owen was committed to trying different options available for us with the flights/hotel we were looking at and kept us updated throughout! Amazing experience and would definitely recommend.
April 9, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time leave such a lovely review!! It truly is appreciated!! I am so glad i could help you get your Hen Do sorted and i hope to see you in branch again soon!! Once again thank you for the kind words
Owen :)
Friendly and professional as always
Friendly and professional as always. Nothing is a problem.
April 5, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely feedback, I enjoyed booking this holiday for you :)
Thanks Chelsea
Sian was very helpful
Sian was very helpful, booked our dining and every thing else.Every thing seened to.
April 3, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review!! Your wonderful comments are most appreciated!! I will pass them along to branch
Owen :)
The staff there were very helpful as…
The staff there were very helpful as usual in this branch
April 2, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review!! Your wonderful comments are most appreciated!! I will pass them along to branch
Owen :)
Reply from Hays Travel - Shildon
Thankyou for leaving me a review, It was a pleasure booking this for you both - I hope you have a fab time :)
Thanks Sian :)
we went in to see about a short break…
we went in to see about a short break and we were given several options
we got a good knowledgeable and friendly service
roll on our next holiday
March 22, 2026
Reply from Hays Travel - Shildon
Hi Craig, thank you so much for your lovely review! I will be sure to pass this onto Megan, have a wonderful time away! Thanks, Iben :)
We booked a P&O cruise with Sian at shildon hays
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were looking for. We also discussed other options, including a river cruise, which we’ll definitely be looking into next!
Thanks again, Sian — we really appreciate your help.
March 29, 2026
Reply from Hays Travel - Shildon
Thankyou so much for leaving your lovely review - It was such a pleasure booking this for you both and I hope you have a fab time :)
Thanks Sian :)
Personal and professional
Personal needs catered for booked for family of 11 no problem efficient, friendly professional service as always. Thankyou Elaine
March 29, 2026
Reply from Hays Travel - Shildon
Hi Popsy, thank you so much for your lovely review! I will be sure to pass on your kind words to Elaine, have a wonderful holiday! Thanks, Iben :)
Reply from Hays Travel - Shildon
Thank you so much for your wonderful review! I will be sure to pass on your lovely words to Elaine, have a wonderful holiday! Thanks, Iben :)
Owen was really helpful and friendly
Owen was really helpful and friendly. All booked really quickly which I prefer. Definitely use again
March 19, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments they are much appreciated!!
Owen
Reply from Hays Travel - Shildon
Thank you so much for taking the time to leave me a review!! It was lovely to see you in branch, thank you for always booking with me :)
Sian
So helpful, great service
Owen found us a great deal, he was very patient with us being picky and even got us a couple of extra nights for next to nothing. The rest of the staff are just as helpful, great service and we'll definitely visit for future holidays.
March 18, 2026
Reply from Hays Travel - Shildon
Thank you so much for your wonderful review!! It was my pleasure to help you get booked and lovely to have you in branch!!
Owen :)
Megan was helpful and patient ( with a…
Megan was helpful and patient ( with a rather forgetful lady to deal with)
March 18, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments, they are much appreciated and i will pass these along to Megan
Great branch and staff
Elaine patiently helped me find a suitable holiday today. Nothing is ever too much trouble when I visit the Shildon branch. Always a pleasure to see such friendly happy staff. Hays travel always make booking easy and enjoyable. Would highly reccomend this branch and Elaine to give great customer service.
March 5, 2026
Reply from Hays Travel - Shildon
Morning Pauline...thank you for your lovely review it was a pleasure to look after you..
regards
elaine
Recommend!
Excellent efficient service. Very friendly and delivered results. Would recommend.
February 28, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments they are much appreciated!!
Owen
sian was good with us she was very…
sian was good with us she was very helpful her telephone manner was a very good experience with her
February 28, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, I am so glad i got this holiday sorted for you :) I hope you both have a fab time! Thanks Sian :)
Absolutely amazing service from a young…
Absolutely amazing service from a young man called Owen from the shildon branch found the perfect holiday for me and my two sons with a 20 year age gap there is something for both of them to do big thanks to him
February 20, 2026
Reply from Hays Travel - Shildon
Hi Claire -- thank you for taking time out to review my service ..it was a pleasure booking it for you
regards
Owen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.