The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
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See what reviewers are saying
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
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Reply from Hays Travel - Shildon
Thank you so much for booking with myself, I am so grateful we got this sorted for you both
Kind regards
Sian :)
Really helpful experience everything we…
Really helpful experience everything we asked for we arranged
February 14, 2026
Reply from Hays Travel - Shildon
Thank you for booking with us, I hope that you all have the best time :)
Sian & Owen
Sian was excellent
Sian was excellent, give me all the options to enable me to make the right decision.
February 15, 2026
Reply from Hays Travel - Shildon
That's fantastic! Thank you so much for booking with me again, Its always a pleasure :)
Thanks Sian :)
Friendly, efficient, expert advice
Friendly service, they listened to my preferences, all options were explored and all details covered. This is what I’ve come to expect and what keeps me going back.
February 14, 2026
Reply from Hays Travel - Shildon
Hi Kathryn, Thank you for taking the time to leave Iben this kind review i will make sure to pass this on to her.
Thanks, Megan :)
Owen was fabulous and I really…
Owen was fabulous and I really appreciate the effort he made in booking exactly what I wanted!
February 13, 2026
Reply from Hays Travel - Shildon
Thanks for your lovely review, I will certainly pass on your comments to Owen! Thanks, Iben :)
The staff are very helpful,Elaine was…
The staff are very helpful,Elaine was very helpful to find the right holiday for ne.
February 5, 2026
Reply from Hays Travel - Shildon
Irene,
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful in finding the right holiday for you.
Hays Travel
Meghan was excellent.
Meghan was very attentive, knowledgeable, helpful and pleasant.
February 5, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, I am glad to have got this sorted for you :)
Thanks Megan :)
Reply from Hays Travel - Shildon
Thankyou for always booking with me, I always look forward to it :D
Perfect customer service!
Absolutely fantastic service yet again at Hays travel in Shildon. We gave Sian a near impossible task and she managed to find us a perfect holiday! She went above and beyond even staying back late at work to make sure our holiday was sorted and perfect! Thankyou Sian. I would highly recommend Hays Travel, especially the Shildon branch!
January 11, 2026
Reply from Hays Travel - Shildon
Awwhh this is lovely to hear, I am so glad I got you all sorted and youll have the best time :)
Thanks Sian :)
megan our agent was very professional…
megan our agent was very professional and helpful
January 20, 2026
Reply from Hays Travel - Shildon
Thankyou so much for your kind comments :)
Megan :)
Always made to feel welcome
Always made to feel welcome. Sian was extremely helpful and talked us through everything once we had decided.
February 3, 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely kind comments, it was a pleasure booking this for you both & I hope you have a lovely time :)
Thanks Sian :)
Never go anywhere else
Never go anywhere else, All staff are very efficient and helpful and actually care re your best interests,unlike an online purchase..This time,Owen went above and beyond.
January 26, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your lovely comments!! Its my pleasure to help you get all sorted!! Thanks again for booking with us
Owen :)
Really did a good job with our booking…
Really did a good job with our booking of holiday etc
February 1, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your wonderful comments!! They are much appreciated
Owen
Great service additional coffee
Great service additional coffee. Found exactly what we wanted. Elaine is great at her job
February 1, 2026
Reply from Hays Travel - Shildon
Thank you so much for this lovely feedback i will make sure to pass this on to Elaine! Thank you,
Owen :)
Staff were helpful and polite
Staff were helpful and polite and answered my questions, they are very knowledgeable about the product
February 1, 2026
Reply from Hays Travel - Shildon
Thank you so much for this lovely feedback i will make sure to pass this on to Sian! Thank you, Megan :)
Special hays
Everything, staff attention to detail,
How's they try for the best deals,
And how comfortable they make you feel
January 22, 2026
Reply from Hays Travel - Shildon
This is lovely to hear, I'm so glad that we got this sorted for you :) I hope you both have a lovely time - Thanks Sian :)
The staff have gone above and beyond to…
The staff have gone above and beyond to help me, Owen helped me from start to finish he’s an amazing person kind and caring helped me as much as he could
January 22, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely review, I am so happy that you got this booked and it was a pleasure booking this for you :) Thanks Owen :)
Brilliant brilliant brilliant every…
Brilliant brilliant brilliant every time help is brilliant xxx thanks hays travel Shildon
January 29, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely comments! So glad we managed to get your dream holiday sorted, we hope you have a wonderful time! Thanks, Iben :)
Best travel company
Great, friendly service. Nothing was to much trouble. Thanks again
January 18, 2026
Reply from Hays Travel - Shildon
Hi,
Thank you for taking the time to leave us a review and for your great comments!1 They are much appreciated
Owen :)
Reply from Hays Travel - Shildon
Hi,
Thank you for taking the time to leave us a review and for your great comments!1 They are much appreciated
Owen :)
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