The lass that seve us for Benidorm 1st Dec for a week she was very helpful kind and patient and helpful . We both pensioner and she offered to help us when time come to put on to an apps on my pho... See more
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I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
We booked a P&O cruise with Sian at Shildon Hays and were overall very happy with the service. She took the time to really understand what would suit both our budget and the type of holiday we were l... See more
Company replied
We had gone to hays travel for help booking a hen do, due to being a big group. We spoke with Owen and I can’t thank him enough for his help and support. He was very friendly, knowledgable and made us... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
4.9
Excellent
846 reviews
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I enquired about a holiday advertised…
I enquired about a holiday advertised on Facebook but it wasn’t quite right for the family, Sian asked for a few details and found a selection of holidays and helped advise on which ones were best suited.
I can’t fault Sian at all she was very helpful nothing was too much trouble she was polite, friendly and the whole service was excellent.
This is the third time I have booked with Hays travel each time at a different branch and every time has been faultless and hassle free.
January 23, 2026
Reply from Hays Travel - Shildon
Hi,
Thank you for taking the time to leave such a fantastic review and for your wonderful comments! It is our pleasure to help you get booked
Owen
Elain was very helpful will always use…
Elain was very helpful will always use Hays Travel
January 22, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your lovely comments!! I will pass them along to Elaine
Owen
Shildon brunch always come up top…
Shildon brunch always come up top Trump‘s with finding our holidays extremely helpful staff. Customer service is excellent. Look forward to our next booking .
January 23, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave a review and for your lovely comments!! It is our pleasure to help you find the best deals and always nice to see you in store
Owen
Megan could not have been more helpful…
Megan could not have been more helpful and patient. She made me feel very comfortable. She was amazing
January 20, 2026
Reply from Hays Travel - Shildon
Thank you very much for your kind review, Anita. I’m delighted we were able to arrange everything you wanted and ensure you were happy with the outcome. It was a pleasure assisting you.
Thanks, Megan :)
Reply from Hays Travel - Shildon
Thank you so much for your lovely review. It was a pleasure speaking with you, and I’m very pleased to hear you were happy with the service you received. Understanding what you want from your holiday is really important to me, so I’m glad everything was explained clearly. I look forward to helping you again in the future.
Thanks, Megan :)
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback :)
Im so glad that I got you all sorted.
Thanks Sian :)
Staff always go above and beyond always…
Staff always go above and beyond always so helpful and cheerful would not book a holiday with anyone else 10 10 Shildon hays travel ❤️
January 12, 2026
Reply from Hays Travel - Shildon
Thank you so much for booking your holiday with us, it was a pleasure booking this for you :)
Kind regards
Sian :)
Reply from Hays Travel - Shildon
Thankyou so much for your feedback, I really do appreciate it :) Thanks Sian
Excellent staff .Did what ever I asked…
Excellent staff .Did what ever I asked and good information
January 14, 2026
Reply from Hays Travel - Shildon
Thank you for your Lovely review Margaret, it is always appreciated. We hope you have a lovely holiday.
I will pass your kind words onto Sian im sure she will be pleased Thanks, Megan :)
Absolutely excellent service will tell…
Absolutely excellent service will tell my family and friends of your service will book again
January 11, 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely review! It was a pleasure to get you booked and I hope you have a wonderful time away! Thanks, Iben :)
Friendly staff nothing is any issue…
Friendly staff nothing is any issue very professional will definitely be booking again.
January 11, 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, its a pleasure booking this for you :) Thanks Elaine :)
I had an excellent experience
I had an exelent experience when booking my holiday at Shildon Hays Travel, stress free and easy booking Elaine helped me with all aspects of booking my holiday right down to travel insurance, Elaine was extremely helpful and professional I would highly recommend booking a holiday through Shildon Hays Travel
January 10, 2026
Reply from Hays Travel - Shildon
Good Afternoon,
Thank you so much for taking the time to leave a review!! I will pass along you wonderful comments to Elaine
Owen :)
Shildon branch
Elaine in the Shildon branch booked our Summer holiday for us. She was friendly, professional and very knowledgeable and the while process was seamless. She got us the best price matched to the one we found online and even got us the extra discount we had seen. 5 star service, thanks Elaine 😊
January 10, 2026
Reply from Hays Travel - Shildon
Good Afternoon,
Thank you so much for taking the time to leave a review!! I will pass along you wonderful comments to Elaine
Owen :)
We were dealt with by Owen when we…
We were dealt with by Owen when we booked a holiday. He was extremely helpful, kind and efficient. Overall he provided us with an excellent service.
January 3, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave me a review and for you lovely comments, it was my pleasure to help you get sorted
Owen :)
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your great comments they are much appreciated
Owen
Fast efficient and friendly
Fast efficient and friendly . Gave me all the info I needed and holiday was booked within half an hour
January 10, 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your great comments they are much appreciated
Owen
Megan from shildon store
The young lady Megan was extremely helpful and went above and beyond to find a package that we were looking for thank you so much
January 8, 2026
Reply from Hays Travel - Shildon
Thank you so much for this lovely review Gemma!! It is really appreciated i hope you have an amazing time :) Many Thanks, Megan
Very good service I would recommend…
Very good service I would recommend Hays to anyone, brilliant
January 6, 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, It was a pleasure booking this for you :) Thanks Sian
Cruise
Sian was very thorough and professional. Sian answered all the questions I had she explained everything I needed to know. Would highly recommend
January 2, 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely review, I hope that you have a lovely time and I am so happy that I got it sorted for you :) Thanks Sian :)
Reply from Hays Travel - Shildon
Thank you very much for your lovely feedback ..it was a pleasure to help you ..Megan
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