We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
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excellent customer service
Excellent customer service when I went to the store to see if they could price match a holiday online. The colleague was most helpful and managed to get the same deal
January 10, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Kath x
Both Aliyah & Channelle were really…
Both Aliyah & Channelle were really helpful, efficient & listened to ensure we had the package that suited us best.
January 17, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much, it was a pleasure! We hope you have a lovely trip :)
Hays travel recommendations
The staff make you feel welcome and don’t push you to take any holiday that you’re not sure of Nicola was excellent sorting our holiday of a life time she explained everything.
January 17, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind words Micheal, It was an absolute pleasure. Thank you for booking with us :)
Never disappoints
As always, very efficient and friendly service. Kerry was helpful and certainly ‘pulled out all the stops’ to make sure the booking went smoothly.
January 17, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks Allyson for the lovely review. much appreciated - Kerry x
It is always a pleasure booking a…
It is always a pleasure booking a holiday with Hays Travel South Shields.
The staff are very professional and are sure to provide a warm welcome to their customers who enter the shop.
They are fully knowledgeable and when possible can offer worthwhile discounts.
I would not think about booking a holiday elsewhere .The girls are so helpful.
Thankyou.
January 16, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback. Its always a pleasure :) x
Kerry is always helpful and very…
Kerry is always helpful and very friendly. We always book our holidays with Hays, South Shields and always try to book through Kerry. All the staff are very friendly.
January 16, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback.
A very friendly atmosphere and we felt…
A very friendly atmosphere and we felt ‘looked after’.
January 16, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback.
Good staff
Always book with you the staff are brilliant specially kerry Denmark centre south shields thank you all
January 6, 2026
Reply from Hays Travel - South Shields Denmark Centre
Awwww thanks Jean - Kerry xxx
Nicola book my holiday today
Nicola book my holiday today, she give great advice on were to stay and the best accommodation I’m very happy with the service, all the girls are very helpful.
January 10, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback.
Polite professional staff and a holiday…
Polite professional staff and a holiday at a great price
December 28, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
hays travel the place to book with
very helpful in finding the right holiday for us ,
December 31, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Brilliant service ,highly recommended…
Brilliant service ,highly recommended ,staff couldn’t do enough a real credit to the brand .
January 5, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the great feedback David :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback John :)
Extremely helpful & friendly staff
Extremely helpful & friendly staff, showed us different options for were we wanted to travel to, a pleasant experience and helped us find exactly what we were looking for.
January 1, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind comments its always a pleasure booking your holiday. - Lucinda
Brilliant service friendly staff
December 21, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Catherine :) x
Nicola always very helpful and always…
Nicola always very helpful and always happy when I leave fabulous customer service
December 3, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Susan :)
As always very helpful and excellent…
As always very helpful and excellent service . Thank you nicola for all you help
November 19, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for lovely feedback Diane - Nicola x
Kerry from the south shields branch war…
Kerry from the south shields branch war very helpful .she recommended to search holidays from jet 2 and TUI.which she did and found more selection
November 14, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Angela :) - Kerry x
Very helpfull
November 13, 2025
Reply from Hays Travel - South Shields Denmark Centre
Thanks Patricia :) Lucinda x
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