We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
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Fantastic service
Kerry made the experience really easy. She was helpfully, suggested ideas for our trio to Dubai and Singapore. She deserves a medal as we weren't as organised we thought we were with our plans for the trip.
February 9, 2026
Reply from Hays Travel - South Shields Denmark Centre
Hi Terry thanks so much for the lovely feedback, yous were not bother at all, lovely meeting you both 😊Kerry x
Thank you so much Grace for you…
Thank you so much Grace for you professional attention and help, made everything so easy to book my holiday as always with team hays . Thank you and keep up the good work.
February 10, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much Mr Thanon :)
Kerry was very knowledgeable
Kerry was very knowledgeable, was able to recommend hotels, trips and transfers and got us a deal we were happy with
February 8, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the kind feedback Louise, was lovely meeting you both :) Kerry x
Reply from Hays Travel - South Shields Denmark Centre
Thankyou for your kind words :)
Try to always speak with an advisor.
We pretty much new what we wanted on our holiday to the canaries. When speaking with Hays Travel we tailored our holiday to exactly what we both wanted. Just talking to an advisor can improve your options. Thankyou
February 5, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Chris :)
Satisfied
As always as a regular customer with Hays I found everything straight forward and Nichola very helpful
February 6, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks June, a pleasure as always :) Nicola x
Christmas and New Year’s cruise
The staff in the South Shields branch are so helpful and friendly. Especially Lucinda
January 30, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thankyou for your kind words :)
The service was first class
The service was first class ! Listening and Caring towards our needs as a 7 group of ladies for our 2 day trip
She was lovely helpful.
January 28, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much for the lovely feedback Mary x
First class service as always thanks to…
First class service as always thanks to Nicola, very professional and curtious
February 3, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback James
5 star from start to finish Kerry was…
5 star from start to finish Kerry was really helpful throughout would definitely recommend
February 3, 2026
Reply from Hays Travel - South Shields Denmark Centre
Aww thanks Paul really appreciate the lovely review :) - Kerry
Absolutely fantastic customer service…
Absolutely fantastic customer service Scarlett went above and beyond to find what we needed
January 30, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your kind words Clare,
It is much appreciated, Thank-you Scarlet
Great staff
As ever the staff were wonderful. Nicola was great and booked our holiday in 15 minutes, always polite, extremely helpful and very knowledgeable. This is the reason I always choose Hays
January 31, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks Shirley :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback it is appreciated Lucinda
Booking your holiday with Hays Travel
The lady who served us was called Lucinda she was very helpful and had a good attitude and sense of humour
January 27, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback it is appreciated.
Excellent Service
Easy process, lots of holiday options to choose from. We had five people and a budget so not an east task. Grace from Hays was brilliant, answered all our questions no matter how small and helped all the way! Many thanks
January 24, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Jo :) x
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback it is appreciated.
Nicola was extremely helpful in finding…
Nicola was extremely helpful in finding us two holidays, she listened to our requirements and found us the ideal holiday and gave us advice on further holidays
January 6, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your lovely words, It was a pleasure :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your kind words :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback David! Was a pleasure booking your holiday - Lucinda
Another good booking experience with…
Another good booking experience with Hays. Great customer service and a price match as well.
January 21, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Robert :)
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