We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
Company replied
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
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Grateful experiance at hays travel
My sister and I had an idea of what we wanted Nicola from hays south shields just made it clear and was so helpful . She took our budget into account our interests and our "don't likes" and most importantly she listened . We booked our holiday with confidence and relief knowing she got us a great deal and all our needs were all catered for and all of that with some great conversation and a big smile . A great experiance all round .
March 11, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the kind words Maureen really appreciate it - Nicola :) x
Ist class service guaranteed as usual.Plus when it’s cold you get offered a cuppa.
Ist class service as usual Very helpfull. got offered a cup of tea as usual which is nice
We never ever book online,
too many scammers we know we are in safe hands with the professional ladies in Hays South Shields. Barry & Barbara.
March 1, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks Barry and Barbara, We are glad you dont book online :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Lucinda was extremely helpful with both…
Lucinda was extremely helpful with both bookings as I had a certain requirement. She was pleasant and very knowledgeable.
I will use Hays travel for future bookings.
March 3, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback lucinda
Always deal with Nicola and she always…
Always deal with Nicola and she always goes above and beyond.
I recommend her to everyone
February 23, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks James Much appreciated :)
Quick service and very polite and…
Quick service and very polite and helpful employee.
February 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Peter :)
Was seen by Grace who was very…
Was seen by Grace who was very professional and knowledgeable and friendly
March 1, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :) X
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Prompt and efficient service
I had already chosen the holiday and hotel I wanted but the lady at Hays travel helped with flight arrangements and requests. She did this very promptly and efficiently and sent relevant paperwork straight away.
February 17, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Geraldine :) X
The staff are excellent and helpful in…
The staff are excellent and helpful in every way possible polite and well organised
February 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks John, always a pleasure :)
Lucinder is a great assest to your…
Lucinder is a great assest to your company always takes her time to find out what you are looking for and getting the best price. We were being seen to when Lucinder had another couple who were also waiting for her. Testermant to the great service she provides.
February 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback its always lush to see you both
Excellent Service
Excellent staff, very professional and delivered everything we wanted.
February 21, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks Tom :)
The staff are always great and do their…
The staff are always great and do their utmost to make sure you get the holiday you want.
February 12, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Jay :)
Experience was very good and everything…
Experience was very good and everything was a great service
February 12, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thankyou for your kind feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
As always well looked after good…
As always well looked after good professional attitude from all staff
Well done keep up the good work
February 15, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely review, always a pleasure :)
Booked a cruise at denmark branch kerry…
Booked a cruise at denmark branch kerry was helpful n listenend to all the questions i had n im happy with cabin n help i no any questions i have i can ring n ask
February 13, 2026
Reply from Hays Travel - South Shields Denmark Centre
Hi thank you for your lovely feedback
As usual staff were friendly and…
As usual staff were friendly and helpful. Thank you
February 12, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely words :)
Holiday cruise sorted efficiently and…
Holiday cruise sorted efficiently and quickly. Overall good experience.
February 12, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Paul and thanks for booking :)
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