We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
Company replied
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Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
822 reviews
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Excellent service
Couldn't fault the service I received. Aliyah was incredibly helpful and made the booking so easy. She was informative, professional and friendly. The rest of the girls were also lovely. Highly recommend and will definitely be returning.
May 8, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Amazing care and attention was given to…
Amazing care and attention was given to us when we booked our next cruise. Nicola knows us so well now it’s like being part of extended family. All the staff are very professional & friendly
April 30, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely words Joanne x
I did not encounter any problems making…
I did not encounter any problems making my booking, staff, more than helpful, very good. Thank you.
April 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks Eric for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Found a holiday we liked the look…
Found a holiday we liked the look of,Channelle took us through the booking stages very quickley without any fuss.Very straight forward.
April 14, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
The lady was fabulous she helped me…
The lady was fabulous she helped me chose the right package for me and got me as much discount as she could. She made the booking process easy and fun Now I can’t wait for my holiday 😃
April 15, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Friendly helpful staff,no waiting time…
Friendly helpful staff,no waiting time to be seen. Staff member was knowledgeable and offered good advice on the holiday we had chosen with their help. We did almost book direct through jet2 and glad we didn't,thank you Hays
April 19, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback John :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Excellent service,very pleased with my…
Excellent service,very pleased with my upcoming holiday many thanks Maria Rannigan
April 15, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks Maria :) x
Straight forward good service
April 2, 2026
Summer holiday 😎
Grace was really friendly and helpful as always when she booked our holiday thank you Grace ☀️
March 29, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you Christine, it's a pleasure booking your holidays :)
Absolutely fantastic service received
Absolutely fantastic service received - again! Channelle is a superstar. I had lots of queries and questions before booking and she responds quickly and professionally, never seeming tired or annoyed at my constant harassment of her! She has the patience of a saint! Definitely my go to for all holiday and trip bookings!
March 25, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much, it was a pleasure booking another dream holiday for you and your family :)
Fantastic service…
We had a warm welcome as soon as we walked in the door.
Lucinda, went above and beyond to find us the holiday to meet our needs. Thank you Lucinda!
This was the first time we have used Hayes but it won't be our last!!
March 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much for your lovely comments,
It was lovely meeting you both, hope you have a fantastic holiday, Lucinda
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback, it was a pleasure booking you both - Kerry x
Very professional,great…
Very professional,great knowledge,really friendly,didn’t really know where I wanted to go ,but my consultant was kind patient and understanding of my needs 5 stars from me
March 19, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Albert :)
Great experience in South Shields Hays…
Great experience in South Shields Hays today. The staff went out of their way to help us book our holidays
March 15, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you so much, always a pleasure to book your holidays x
The company employes good efficient…
The company employes good efficient staff who were very helpful and successfully got me the cruise I wanted.
However, there was an issue with the price of the cruise. It was advertised on Facebook, for £759, but I had to pay £798, as the offer wasn’t available, even though I was in the shop the next morning after the advert, at 9.30 ish, so a bit disappointing.
March 13, 2026
Reply from Hays Travel - South Shields Denmark Centre
Hi Sandra, so sorry about the price difference. It was my pleasure to book your cruise. Lovely to meet you both and thank you for your lovely comments.
The agent gave plenty time for me to…
The agent gave plenty time for me to choose the right holiday very pleasant and helpful. I always use Hays travel because they are so helpful
March 5, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for you lovely feedback :)
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