We went into the south shields branch for currency plus to get a price a holiday to Egypt. All 3 lady's we very professional, curtious and looked for the best holiday deal for us. Advised us on w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly efficient and knowledgeable Nicola was helpful and effective, it was obvious she is very experienced. Despite being in a very busy agency the team are always happy to help follow up... See more
Company replied
Kerry Assistant Manager in the Denmark Centre branch is fantastic. I’ve been dealing with her for about 3 years now and nothing is ever a problem. Her manner and attitude is second to none.
Company replied
My friends and family members always ask me how I get so many holidays. I have 3 words…. KERRY at HAYS TRAVEL. She works her socks off to find us amazing holidays at brilliant prices! Couldn’t be w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Denmark Centre, NE33 2LR, South Shields, United Kingdom
- 01914329382
4.9
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast responses and kept in touch
June 18, 2026
Reply from Hays Travel - South Shields Denmark Centre
Angela,
We appreciate your kind words! We are glad we could help.
Kind Regards
Hays Travel
Mel done everything for me she was…
Mel done everything for me she was excellent we sat for ages she had all the patience she was great helped me pick the best holiday for me defo go back to her
June 10, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊
Nice people at hays
Very good service called in all sorted in 3o minutes staff great as usual got all information we needed definitely call again
June 12, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊
Always find the best value for money.
June 11, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Andrew, a pleasure as always 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊
Staff were very attentive and pleasant
Staff were very attentive and pleasant. Scarlett went out of her way to search multiple destinations as I was unsure of what I wanted. I was also well informed about the Hats Travel MasterCard. Booking process was quick and easy. Thank you 👍
June 7, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback June 😊
Great help from Kerry
Great help from Kerry, all questions answered very helpful, also great help with my holiday money
June 5, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much Linda 😊
The holiday rep was pleasant efficient…
The holiday rep was pleasant efficient and helpful.
May 23, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Friends and will listen to your requirements.Many thanks to all the staff.
Easy lovely staff and my business was important.Would recommend to friends and family
May 28, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely review it is much appreciated.
Very friendly and helpfull staff
May 17, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thank you for your lovely feedback
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much for the lovely feedback Debbie 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much for the lovely feedback Neil
Everything was explained easily and…
Everything was explained easily and easy to understand and kellyfollow up good
May 22, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback 😊x
The attention to my needs best prices…
The attention to my needs best prices it’s a joy to come into South shields branch Denmark Center.
Nichola and the team are fabulous can’t wait to book next holiday thankyou to you all.
May 20, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Ann :) x
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback :)
Always a great experience when booking here.
I have booked a couple of holidays in the last year at this branch and the staff are friendly and welcoming. Channelle has also taken care of small things, like airport parking and private transfers. I would highly recommed to friends and family. Keep up the good work.
May 14, 2026
Reply from Hays Travel - South Shields Denmark Centre
Thanks so much for the lovely feedback 😊
Reply from Hays Travel - South Shields Denmark Centre
Thanks for the lovely feedback Steven :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.