We always go and see Debs the manager she goes above and beyond to find the right trip for us , she is honest if she thinks a hotel isn't good for us ,we were there for 3 hours but it was worth it to... See more
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Myself and my friends always book with Hays Travel. We like meeting the friendly staff and especially Debbie the manager who is very professional and her travel knowledge is outstanding. We recently... See more
The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Reply from Hays Travel - South Shields The Nook
It was lovely to see you and book your holiday :)
Molly
Reply from Hays Travel - South Shields The Nook
Hi Ben, It was lovely to meet you both, I definatley met my match haha! Thanks so much for the lovely feedback I really appreciate it! Kate :-)
Hays travel at the nook is a must go to…
Hays travel at the nook is a must go to all staff very helpful especially debs the manager won't book holidays any where else
February 8, 2026
Reply from Hays Travel - South Shields The Nook
hi graeme i think you and wendy are going to have great time in malta lovely to see you again in branch on saturday.see you soon for your tickets!!!!
deb x
The local staff are friendly and…
The local staff are friendly and recognise us with bright hellos.
There knowledge of resorts, hotels and travel companies are great.
Thanks Holly
February 7, 2026
Reply from Hays Travel - South Shields The Nook
Always a pleasure to book yours and Grahams holidays, see you again soon :)
Molly
Claire was very helpful and friendly
Claire was very helpful and friendly, we always use this branch as local and prices match online
February 7, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for your fab feedback.. Its always a pleasure booking your holiday!
Clare
They always go out of their way
They always go out of their way for both myself and my partner whenever we call to book anything.
January 31, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your lovely feedback. Its always a pleasure booking your holidays.. even better this time for your honeymoon!!
Clare x
Reply from Hays Travel - South Shields The Nook
Thank you for your lovely review, it was a pleasure booking your holiday! - Demi x
Reply from Hays Travel - South Shields The Nook
Christopher,
We appreciate your kind words regarding our team and their dedication to providing excellent support.
Hays Travel
Lovely girls always very friendly and…
Lovely girls always very friendly and helpful, always get the best deal possible 😍 highly recommend ✨
January 28, 2026
Reply from Hays Travel - South Shields The Nook
Always a pleasure to book your holidays, hopefully see you soon for the next one :)
Molly
Lovely warm welcome as always from the…
Lovely warm welcome as always from the staff very helpful.
January 11, 2026
Reply from Hays Travel - South Shields The Nook
Hi Michael, Thank you so much for your lovely review! I hope you have an amazing cruise, the itinerary is amazing. Thanks, Abbie :)
Same as always
Same as always, staff are the best, you always feel welcome and nothing is a problem.
January 25, 2026
Reply from Hays Travel - South Shields The Nook
ah thanx for such fab feedback always fun catching up with you and lynda
deb x
Hi, most helpful.
Hi, dealt with a lady called Kate, very helpful, friendly, knowledgable, happy to book a holiday with her again.
January 31, 2026
Reply from Hays Travel - South Shields The Nook
Hi John, Thank you for the lovely feedback! I really appreciate it. Thanks Kate :-)
Always fantastic service wouldn’t book…
Always fantastic service wouldn’t book anywhere else
January 25, 2026
Reply from Hays Travel - South Shields The Nook
hi joanne love a catch up with you and paul i hope everthing went ok with babies arrival???i think you are going to have another great holiday in the algarve see you soon
deb x
Booking with Hays at the Nook just made everything easier
Booking with Hays at the Nook just made everything so much easier . Lovely friendly proffesional staff gave us some welcome advise . Very satisfied with the service.
January 30, 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your lovely feedback.. Its always a pleasure booking your holiday!
Thanks Clare x
Always nice and friendly and always…
Always nice and friendly and always happy to help
January 31, 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much Christina! Its a pleasure booking your holiday.. Clare :)
Reply from Hays Travel - South Shields The Nook
Jane,
We appreciate your feedback and are so happy to hear our staff was friendly, helpful, and knowledgeable during your visit with us!
Hays Travel
Reply from Hays Travel - South Shields The Nook
Thankyou Sharon for your lovely review, hope you have an amazing time away!
Aimee x
Reply from Hays Travel - South Shields The Nook
hi john glad to be of service!!!always lovely to have a catch up with you.im sure you are gonna have another fab holiday at the bellos
deb x
Friendly & welcoming
We always get a friendly welcome. A smile & a chat. We've booked throught Hays Travel at the Nook for many years & we have a great relationship with all the team. They know exactly what we like from a Holiday. Booked our 3 cruise but we've been recommended to do a cruise & stay. Really looking forward to doing something different. Thanks Debbie
January 21, 2026
Reply from Hays Travel - South Shields The Nook
hi tracy its always fab to catch up with you and malcolm in branch.what a difference in costs it made swapping your stay and cruise around!!!wow!!im sure youll both have a great time lovely chill and sunshine before the madness of christmas!! ha ha
deb x
excellent staff, so helpful and knowledgeable
The staff at the store are fantastic and took the time to help us find just what we wanted.
I have booked a few holidays at this branch now and I would not go anywhere else. We were very grateful for all of their help.
January 26, 2026
Reply from Hays Travel - South Shields The Nook
Hi Kelly, Thank you so much for the lovely review! It was a pleasure booking your holiday. I hope you have an amazing time in Tenerife. Thanks, Abbie :)
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