Deb, who dealt with us, was extremely patient and knowledgeable about all the possible options. She was focused on meeting our needs and also getting good value for money. Her service was exceptional... See more
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Such a lovely atmosphere throught the shop. The booking process was explained from start to finish. Covered every aspect. The service from this branch was truly exceptional. Would certai... See more
Company replied
Many thanks to Aimee for her patience and time assisting us book our 2027 Summer holiday to Corfu (Our Second Home) and reserving car parking at Newcastle Airport. Aimee also confirmed the date of... See more
Company replied
Claire did not rush or pressure us to book. Showed us locations on google maps which really helped us visualise resort etc. Excellent, friendly and knowledgeable. Thank you
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The young lady who we spoke with was…
The young lady who we spoke with was very helpful.
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service once again from…
Excellent service once again from Debbie Howe. Would not go anywhere else .
August 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Diane, Thanks so much for the lovely feedback once again. We really appreciate it! Kate x
Holiday hunting
Assistant who helped us was very efficient she showed us numerous holidays so we had great choice and went through things in detail.
August 21, 2026
Reply from Hays Travel - South Shields The Nook
Thank you Deborah for your lovely review! It was a pleasure speaking with you and booking your holidays! I'm sure you will both have a fab time! - Demi :)
Claire did not rush or pressure us to…
Claire did not rush or pressure us to book. Showed us locations on google maps which really helped us visualise resort etc. Excellent, friendly and knowledgeable. Thank you
August 20, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your positive feedback. Its always a pleasure booking your holiday! Clare :)
Always pleasant and helpful
Always pleasant and helpful. The staff go out of their way to get you what your looking for
August 13, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Lynn for your lovely review it's always a pleasure! The cakes you brought in are amazing by the way ha ha - Demi x
Deb at Hays Travel
Deb, who dealt with us, was extremely patient and knowledgeable about all the possible options. She was focused on meeting our needs and also getting good value for money. Her service was exceptional
August 20, 2026
Reply from Hays Travel - South Shields The Nook
hi steve it was lovely to meet you and karen yesterday.thankyou for messaging me such lovely feedback i really appreciate it.im sure you are both going to have a lovely relaxing break in corfu your hotel looks amazing im very jealous!!
deb x
Excellent
Excellent, professional and friendly service as always from Debbie and the team.
August 19, 2026
Reply from Hays Travel - South Shields The Nook
Hi Helen, Thanks so much for the lovely feedback. I really appreciate it. Always lovely to see you both. Kate x
Reply from Hays Travel - South Shields The Nook
Hi Steve, Thanks so much for the lovely feedback. I really appreciate it!! Thanks again Kate :-)
Very convivial and efficient staff
Very convivial and efficient staff - absolutely the best at the Nook, South Shields.
August 11, 2026
Reply from Hays Travel - South Shields The Nook
Hi Robert, Thank you so much for the lovely feedback I really appreciate it. Thanks again Aimee :-)
Reply from Hays Travel - South Shields The Nook
glad to be of assistance ha ha!!!thanx for the feeedback
deb x
Staff were very helpful & gave lot of advice & information
Very helpful & lots of information
August 18, 2026
Reply from Hays Travel - South Shields The Nook
Hi Ethel, Thank you so much for your lovely review! I hope you have a lovely time returning to Sorrento! Thanks Abbie :)
5 Star as usual ,Debbie is so helpful…
5 Star as usual ,Debbie is so helpful ,great that she sorts assistance and the whole holiday out ,thank you as always xx
August 18, 2026
Reply from Hays Travel - South Shields The Nook
hi pam thanx for the great feedback im sure you and les are gonna have another great hol in corfu little bit quieter than july!!!hopefully!!,see you soon
deb x
Such a lovely atmosphere throught the…
Such a lovely atmosphere throught the shop.
The booking process was explained from start to finish.
Covered every aspect.
The service from this branch was truly exceptional.
Would certainly be recommending them to friends and family
August 16, 2026
Reply from Hays Travel - South Shields The Nook
hi marilyn it was lovely to have a catch up with you and derek the other day.thankyou for messaging with such lovely feedback much appreciated.im sure you are going to have a great time on your cruise.see you soon
deb x
Demi is so professional and found some…
Demi is so professional and found some amazing holidays with honest guidance.
August 8, 2026
Reply from Hays Travel - South Shields The Nook
Thank you Debra for your lovely comments, it's always a pleasure booking your holidays and I'm sure you will all have a fab time in Tenerife! - Demi :)
Iwent to book a holiday at the nook…
Iwent to book a holiday at the nook south shields where a young lady called Grace did our booking she was very helpful, pleasant, and always smiling thank you
August 15, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for taking the time to leave a lovely review. It was a pleasure booking your holiday! - Grace :)
Great service from Abbie from start to…
Great service from Abbie from start to finish . She answered all my questions about our first cruise .
August 15, 2026
Reply from Hays Travel - South Shields The Nook
Hi Neil, Thanks so much for your lovely review! It was a pleasure booking your first cruise - I hope you have an amazing time. Thanks, Abbie :)
Claire/Clare
Claire/Clare, sorry not sure about the spelling, was her normal efficient and assured self! Knowledgeable and pleasant!
August 8, 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your feedback John,, Its always a pleasure booking your cruises.. And its Clare haha! Have a fab time
Demi was very friendly and helpful also…
Demi was very friendly and helpful also offered good rate on currency exchange rate
August 13, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Lynne for your lovely review! It was a pleasure getting you all booked, roll on Tenerife ha ha x
Every time we go to book a holiday we…
Every time we go to book a holiday we get the full attention of the staff. Every aspect of the holiday is explained, which helps the whole process to go smoothly. Hays does this every time which is why we go there every time.
August 6, 2026
Reply from Hays Travel - South Shields The Nook
Hi Alan thankyou for your lovely review, it was a pleasure booking your holiday i hope you have a fab time in Tenerife - Aimee :)
Many thanks to Aimee for her patience…
Many thanks to Aimee for her patience and time assisting us book our 2027 Summer holiday to Corfu (Our Second Home) and reserving car parking at Newcastle Airport.
Aimee also confirmed the date of renewal of my wife's
Passport for future holidays going forward.
August 6, 2026
Reply from Hays Travel - South Shields The Nook
Hi David, awh thankyou for taking the time to leave such a lovely review it was a pleasure to book your holiday I'm sure you will have an amazing time! - Aimee:)
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