The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
Company replied
We visited the Nook branch in South Shields on Saturday morning not really knowing what we wanted. We were seen by Kate who talked us through all the options that were available to us. She recommended... See more
Company replied
We always book with Hays Nook. We had the pleasure of being looked after by Aimee whom we hadn’t previously encountered. She was very pleasant, polite and professional. Thank you Aimee
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - South Shields The Nook
Hi Ian thankyou for taking the time to leave a lovely review, i hope yous have an amazing time away! - Thanks Aimee :)
Going the extra mile
Going the extra mile, keep up the great work, your like a family and always give 100% when booking a holiday or need any queries regard any holiday booked, or just booking a holiday, your worth every 5 stars given
July 29, 2026
Reply from Hays Travel - South Shields The Nook
Thank you June for your lovely feedback, it's always a pleasure dealing with you and your holidays! - Demi :)
Good service with a very pleasant…
Good service with a very pleasant assistant.
She saved me a lot of money.
August 5, 2026
Reply from Hays Travel - South Shields The Nook
Hi Robert, Thank you so much for the lovely review! I am glad we got you a great deal. I hope you have an amazing time. Thanks, Abbie :)
Our Debbie is fantastic and the other…
Our Debbie is fantastic and the other staff are very nice and friendly
August 4, 2026
Reply from Hays Travel - South Shields The Nook
ah henry its always great catching up with you and raewyn we always have a laugh.im just sad that its only going to be every 2 years from now on!!!!!
deb x
GRACE the travel assistant
GRACE the travel assistant , was precise accurate and polite. Was rhorough with answering all my queries amd questions, informative and professional.
August 2, 2026
Reply from Hays Travel - South Shields The Nook
Thanks so much for your kind comments Tracey it was a pleasure sorting your holiday - Grace :)
Friendly personal service
July 26, 2026
Reply from Hays Travel - South Shields The Nook
Hi Beverley, Thank you so much for the lovely review. I hope you have an amazing time in Tenerife. Thanks, Abbie :)
We Went into Hays looking to book 2…
We Went into Hays looking to book 2 holidays , and that’s what we did, Amie the young lady who looked after us, was pretty new on the job , but found use 2 great holidays, one cruise and one package holiday , she was very patient and listened to all are wants and needs and managed to find 2 holidays we were happy with and also received some discounts which is always a bonus. Mrs J Harrison
July 26, 2026
Reply from Hays Travel - South Shields The Nook
Hi Joy, Thankyou for taking the time to leave such a lovely review i hope you and Ralph both have an amazing time away it was a pleasure to book yous both - Thanks Aimee x
Reply from Hays Travel - South Shields The Nook
thankyou for your lovely feedback
kate
Came into the office at the nook in…
Came into the office at the nook in south shields. Spoke to Demi. She was very helpful with us. I would recommend her to anybody.
July 24, 2026
Reply from Hays Travel - South Shields The Nook
Thank you Deborah for your lovely feedback! It was a pleasure getting you all booked - Demi :)
Hayes n Grace
Great communication - informative and friendly
That’s why I returned
Grace was excellent
July 31, 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for your comments it was lovely speaking with you and booking your holiday - Thanks Grace :)
Meet all our requirements for a great…
Meet all our requirements for a great price we always go to Hays travel for complete satisfaction
July 29, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your lovely feedback! It was a pleasure booking you both back to Turkey and I'm sure you will have a fab time! - Demi :)
Abi is excellent
Abi is excellent. We are regular customers and Abi does everything for us.
July 29, 2026
Reply from Hays Travel - South Shields The Nook
Hi Bill, It was a pleasure booking your holiday once again. I hope you have a lovely holiday returning to your favourite place. Thanks, Abbie
All staff very friendly and…
All staff very friendly and knowledgeable especially Kate who is making us bankrupt !
July 29, 2026
Reply from Hays Travel - South Shields The Nook
Hi David, Thanks so much for the lovely feedback, I really appreciate it! I am very good at taking money you should know this by now haha Kate x
Asian cruise, spur of the moment decision
Having only popped in to pay money off a cruise we happened to see another cruise promoted by Hays in their store.
We asked Abbie to price it up for us. She emailed this to us, and we quickly went back in and Abbie booked it all for us. Very pleased with all aspects of the booking procedure and with the way we were treated by Abbie and the rest of the staff.
We still prefer the personal touch you get by booking instore rather than by doing it online.
July 28, 2026
Reply from Hays Travel - South Shields The Nook
Hi Ian, Thank you so much for the lovely review! It was a pleasure booking your holiday, I am sure you will have an amazing time! Look forward to seeing you again soon. Thanks, Abbie :)
Always a pleasant experience with demi…
Always a pleasant experience with demi at the nook south shields.
July 28, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for taking the time to leave a lovely review! It's always a pleasure booking your holidays - Demi :)
Reply from Hays Travel - South Shields The Nook
Hi Frances, Thank you so much for the lovely review! I hope you have an amazing time at Wimbledon. Thanks, Abbie :)
Reply from Hays Travel - South Shields The Nook
Hi Allison, Thank you for the lovely feedback! I really appreciate it. Kate x
very helpful very patient and was…
very helpful very patient and was able to answer all my questions I couldn't have managed without her help
July 25, 2026
Reply from Hays Travel - South Shields The Nook
hi joan thanx for such lovely comments had a lovely catch up with you on sat the family will be over the moon that you are going
deb x
Grace and Amy at the Hays store at the…
Grace and Amy at the Hays store at the Nook, South Shields, were so helpful, friendly and professional.
July 26, 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for your kind words Cath, it was a pleasure - i hope you and your sister have a lovely time x
Another cheeky short break all sorted…
Another cheeky short break all sorted with the expert guidance of Deb . That’s the fourth one arranged by Deb for us for 2027 so far . Thankyou ✈️👙🌞🎾
July 24, 2026
Reply from Hays Travel - South Shields The Nook
hi jo love it!!!our facebook page is lethal ha haaa you are gonna love wimbledon!!!i always have a little chuckle when i get an email from you
deb x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.