The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
Company replied
We visited the Nook branch in South Shields on Saturday morning not really knowing what we wanted. We were seen by Kate who talked us through all the options that were available to us. She recommended... See more
Company replied
We always book with Hays Nook. We had the pleasure of being looked after by Aimee whom we hadn’t previously encountered. She was very pleasant, polite and professional. Thank you Aimee
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic staff
Fantastic staff. Nothing was too much trouble and they went above and beyond
July 16, 2026
Reply from Hays Travel - South Shields The Nook
Hi Derek thankyou so much for leaving such a lovely review, it was a pleasure to book your holiday i hope yous have a fab time away! - Thanks Aimee :)
Always use Hays Travel
Always use Hays Travel - the Nook South Shields - find all the staff very friendly
Spend time with you making sure it’s the right holiday for you at the best price possible
I always recommend to friends and family
July 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Elaine, Ah thank you for the lovely feedback, I really appreciate it. Thanks Kate x
Debbie was amazing
Debbie was amazing, I really enjoyed booking my holiday and felt really relaxed and supported, thanks :)
July 10, 2026
Reply from Hays Travel - South Shields The Nook
hi gabrielle
it was lovely to chat to you the other day im sure you are going to have a fab time in greece let me know how you found everything when your back enjoy!!!
deb x
Holiday Success
The staff member was very patient and took time to take us through available holidays. As usual we came away with the perfect holiday . Thanks we will be back .
July 15, 2026
Reply from Hays Travel - South Shields The Nook
Hi Christine, Thank you so much for the lovely review! I am so glad we managed to get you book up - I hope you have a lovely time in Lake Garda. Thanks, Abbie :)
I always feel welcomed by all the…
I always feel welcomed by all the staff.
Nothing is a bother to them. I always deal with Debbie and have done for years. She keeps me right as I’m very laidback and just like an easy life.
I most certainly not go any where else to book a holiday.
July 14, 2026
Reply from Hays Travel - South Shields The Nook
ha ha anne i did have a little chuckle at your review!!!u know we love you coming into branch we will always keep you right dont worry!!!see you soon
deb x
Reply from Hays Travel - South Shields The Nook
Hi John thankyou for taking the time to leave a lovely review, i hope yous have a fab time in Benidorm! - Thanks Aimee :)
Just called in to shop at the nook to…
Just called in to shop at the nook to book a holiday to salou
Had a big help from Kate with booking it very friendly and helpful
First class job to all
July 11, 2026
Reply from Hays Travel - South Shields The Nook
Hi Gary,
Thank you for your wonderful feedback! I am so pleased to hear that you had such a positive experience booking your holiday with me. Thanks again. Kate :-)
Reply from Hays Travel - South Shields The Nook
Hi Debby, Thanks so much for your lovely feedback! I hope you have an amazing time in Torremolinos. Thanks, Kate :)
Abbie
Abbie, at Hays Nook branch in South Shields, was, as usual, very pleasant and helpful and knew what my friend and I preferred which made for an easy choice.
I wouldn't hesitate from using Hays for future holiday bookings!
July 8, 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan, It was lovely to see you once again! I hope you and Joyce have a lovely cruise, the itinerary sounds amazing! Look forward to seeing you again soon, thanks for the lovely review. Thanks, Abbie x
We always go to Hayes Nook
We always go to Hayes Nook. The girls know us and what we need. Great service from staff who know us. No fuss.
July 7, 2026
Reply from Hays Travel - South Shields The Nook
Hi David, Thank you so much for the lovely review! It was great to see you again. I hope you have an amazing time returning to your favourite place. Thanks, Abbie :)
First Class
The whole experience was first class from start to finish. Deb and the team are a credit to Hays Travel.
July 7, 2026
Reply from Hays Travel - South Shields The Nook
ah thankyou soo much for the amazing feedback im sure you will all have an amazing time!!!as long as you can keep the secret ha ha!!!
deb x
Staff at the nook branch South Shields…
Staff at the nook branch South Shields are very impressive. They are friendly professional and go out of their way to help.
July 5, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you Helen for your lovely review! It's always a pleasure sorting your hols and I am sure you will both have a fab time in New York! - Demi :)
Clean and comfortable shop
Clean and comfortable shop. Staff very pleasant and helpful; they found the holiday we wanted so very pleased.
July 4, 2026
Reply from Hays Travel - South Shields The Nook
ah thankyou maureen for the feedback i will pass your comments on to grace much appreciated
deb x
Grace was lovely and nothing was a…
Grace was lovely and nothing was a bother 10/10 she was first class!
July 2, 2026
Reply from Hays Travel - South Shields The Nook
Thank you for your kind comments - It was a pleasure booking your holiday! Grace :)
First class service
The staff are knowledgeable and always go the extra mile. They don't pressure you in any way and are very patient
June 24, 2026
Reply from Hays Travel - South Shields The Nook
hi kathryn im sure you are going to love staying in the regina for your anniversary looks amazing.thanx for taking the time to send us such great feedback see you soon
deb x
I came in to book a holiday and left…
I came in to book a holiday and left having booked a holiday
June 27, 2026
Reply from Hays Travel - South Shields The Nook
Thankyou for taking the time to fill in our feedback.
We always go to Hays travel at South…
We always go to Hays travel at South Shields. They are all so helpful. Nothing is too much trouble for them. They also remember us from one year to the next which is lovely.
June 23, 2026
Reply from Hays Travel - South Shields The Nook
hi karen
always great to book yours and kevs hols im sure youll have another amazing time in turkey. i will pass your lovely feedback onto abbie
deb x
Another great experience at Hays…
Another great experience at Hays Travel. Friendly, helpful, efficient and reliable. All the staff are brilliant
June 28, 2026
Reply from Hays Travel - South Shields The Nook
Hi Stephen, Thank you for booking again! I really appreciate the lovely feedback. Thanks again Kate :-)
Booking a holiday
We booked a last minute break with Amy recently the whole process was so smooth start to finish we ended up in beautiful hotel fantastic location. Amy was polite she listened to our preferences and we had a lovely time.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Selina, thank you so much for your lovely review! It was a pleasure sorting your holiday - Aimee :)
Another great experience
Another great experience, staff all so welcoming.
Thank you Clare, you make booking a holiday so easy and pleasant 🤩🤩
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Heather, Its always lovely to have a catch up! Thanks for booking with me again. I really appreciate the lovely feedback. Thanks Clare x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.