The staff in Prince Edward Road, South Shields are always friendly and helpful. Over the past few years, we've built up a relationship with the team and enjoy visiting and appreciate their professiona... See more
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Demi at the Nook South Shields branch is brilliant! Nothing is ever too much trouble for her. She’s helped book my holidays for the past few years and I’ve never had any problems. She’s so thought... See more
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We visited the Nook branch in South Shields on Saturday morning not really knowing what we wanted. We were seen by Kate who talked us through all the options that were available to us. She recommended... See more
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We always book with Hays Nook. We had the pleasure of being looked after by Aimee whom we hadn’t previously encountered. She was very pleasant, polite and professional. Thank you Aimee
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
163 Prince Edward Road, NE34 8PL, South Shields, United Kingdom
- 0191 4556411
5.0
Excellent
1K reviews
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Another great experience
Another great experience, staff all so welcoming.
Thank you Clare, you make booking a holiday so easy and pleasant 🤩🤩
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Heather, Its always lovely to have a catch up! Thanks for booking with me again. I really appreciate the lovely feedback. Thanks Clare x
Reply from Hays Travel - South Shields The Nook
Hi, Thank you for the lovely feedback! I really appreciate it! Thanks again Aimee x
Once again Kate did a fantastic job
Once again Kate did a fantastic job! The holiday I wanted was only 4 months away, so there was limited availability, with a lot of work involved, Kate did her magic! Perfect thank you so much
Jude and Brent
June 18, 2026
Reply from Hays Travel - South Shields The Nook
Hi Jude&Brent, Ah what lovely feedback from you, I really appreciate it. Thanks Kate x
All staff very helpful
June 18, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for your positive feedback.. Its always a pleasure booking your holiday.. Clare
I love the South shields branch hard…
I love the South shields branch hard working girls always with big smiles big thank you to abbie who recently booked my summer getaway , nothing is to much trouble for them 10/10 amazing x
June 24, 2026
Reply from Hays Travel - South Shields The Nook
hi amanda wow what amazing feedback youve left for abbie and the team we really appreciate you taking the time to do this.im sure youll have another fab holiday in greece
deb x
Hays Travel (at the Nook)
Great service from very competent staff. Got the holiday I wanted
June 23, 2026
Reply from Hays Travel - South Shields The Nook
love your feedback Bob!!!im soo glad you and kath are managing to get away this year
deb x
Very well done to aimee
Very well done to aimee, very considerate and looked into all options that were available, holiday now booked ,hay's have done it again, well done.
June 23, 2026
Reply from Hays Travel - South Shields The Nook
Hi Kevin, thankyou for leaving such a lovely review i hope yous both have an amazing time away it was a pleasure booking your holiday. - Aimee
Fantastic very helpful friendly staff…
Fantastic very helpful friendly staff went above and beyond
June 24, 2026
Reply from Hays Travel - South Shields The Nook
Ahh thank you so much for leaving this review. It was lovely booking your holiday and im sure yous will have a fab time!! Clare x
The lady who helped us with our holiday…
The lady who helped us with our holiday was outstanding ⭐️
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Susan, thankyou for the lovely review i hope you have an amazing time away! - Aimee :)
TUI Cruise on September.
Booked with Kate in the Nook office.South Shields. Excellent knowledge re our cruise booking booked our aeroplane seats , reserved our cabin. Very happy.
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi John, Thank you so much for the lovely feedback. I really appreciate it. Thanks again Kate :-)
Fantastic team
Lovely staff x Abbie can’t do enough to help you x all staff you can have a joke & laugh with x wouldn’t go anywhere else to book my holiday
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Dawn, It was a pleasure booking your holiday once again! I hope you have an amazing time returning to your favourite place! Thank you for the lovely feedback. Thanks, Abbie :)
Abbie is always very helpful,nothing is…
Abbie is always very helpful,nothing is a bother
June 21, 2026
Reply from Hays Travel - South Shields The Nook
Hi Kay, Thank you so much for your lovely feedback. The cruise itinerary sounds amazing, it will be here before you know it! Look forward to seeing you again soon. Thanks, Abbie
First Class…
In and out in 15 minutes excellent staff all very attentive and knowledgeable everything done in a timely and professional manner.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Christopher, Thank you so much for the lovely feedback! We really appreciate it. Thanks again Grace :-)
Excellent Service
Discussed a Newmarket Travel tour to India with Kate Foster at the Nook South Shields location recently. Booking process very straightforward with all of our questions answered. Great overall service provided, and would not hesitate to book with them again. Looking forward to our trip next year.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Gillian, ah thank you so much for the lovely feedback! I really appreciate it, I absolutley love listening to your adventures! Thanks again Kate x
Kate was 1st class at the nook branch
Kate was 1st class at the nook branch, got us sorted with exactly what we wanted.
June 20, 2026
Reply from Hays Travel - South Shields The Nook
Hi Carole and Raad, Thank you so much for your lovely feedback! I really appreciate it Thanks Kate x
Once again (4 times this year) the…
Once again (4 times this year) the staff at Hays the Nook have done a first class job.they understand old people like myself need to talk to people face to face and can't do it online.thanking Abbie and all the staff.
June 18, 2026
Reply from Hays Travel - South Shields The Nook
Hi Alan, Thank you so much for your lovely review! It was a pleasure booking your holiday once again! I hope you have an amazing time back in Turkey. Thanks, Abbie :)
Fantastic local travel agent
Booking our cruise was easy with the wonderful Demi. Nothing was too much trouble as she waded through all of the options for the four of us - from a suite down to balcony cabins and patiently waited while we talked through the best option for us. Hays Travel is a trusted travel agent and it’s great we can pop into a local branch and receive great service. Thanks again for your help Demi!
June 7, 2026
Reply from Hays Travel - South Shields The Nook
Hi Julia, thank you so much for taking the time to leave a lovely review! It was an absolute pleasure sorting your cruise and I'm sure yous will all have a fabulous time! - Demi x
Great service
Great service, very friendly staff, overall great experience booking with hays!
June 7, 2026
Reply from Hays Travel - South Shields The Nook
Thank you so much for the review. It was a pleasure getting you and your nannas holiday booked. Im sure yous will have a fab time.. Clare x
Holiday to Fuertoventura
As always…Very helpful travel agent. It’s always a pleasurable experience booking with Hays travel
June 14, 2026
Reply from Hays Travel - South Shields The Nook
Hi Paul, Thank you so much for the lovely review! I hope you have an amazing time in Fuerteventua. Thanks, Abbie
Friendly helpful and professional
Friendly helpful and professional. Works out everything for you making the booking stress free!
June 13, 2026
Reply from Hays Travel - South Shields The Nook
Hi Neil, It was lovely booking your holiday again - I am so glad we managed to find an itinerary covering exactly what you wanted to do! I hope you have an amazing time. Thank you so much for the lovely feedback. Thanks, Abbie
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