Went to Southampton branch today with loads of questions, thinking of booking a Cruise. We spoke to Zoe who was amazing, helpful, patient and very knowledgeable. As you can imagine we were back and fo... See more
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Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
Nothing is too much trouble for Savannah this is the 3rd year of booking with her I am so impressed I will keep coming back thank you for making our holiday booking so easy
Company replied
Very easy to book, the assistant knew exactly where we wanted to go and the full booking was completed within 20 minutes. Very efficient and helpful. Thank you!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 Above Bar Street, SO14 7FG, Southampton, United Kingdom
- 023 8063 2403
4.9
Excellent
668 reviews
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Staff are always helpful and happy
Staff are always helpful and happy . The shop very clean and tidy . Staff always smart. Nothing to much trouble .
July 29, 2026
Reply from Hays Travel - Southampton
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently find our team helpful. We truly appreciate your kind words. - Southampton Team
Very helpful and welcoming
Very helpful and welcoming, was able to give us everything we were looking for our upcoming holiday,
July 26, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review, I am happy we got you what you wanted. Jess 😀
The Hays travel staff in Southampton…
The Hays travel staff in Southampton branch are so helpful and knowledgable and make the experience very relaxing & enjoyable.
July 22, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review. We are so glad to hear that you had an enjoyable experience with us. We're always happy to help :) - Bethany and the Southampton team
Returning to Jersey for our Golden Wedding anniversary
The helpful staff and patience in booking our break, returning to Jersey for our Golden Wedding anniversary 50 years after spending our honeymoon on the island. Bethany was very efficient and professional and an absolute pleasure to deal with thank you
July 21, 2026
Reply from Hays Travel - Southampton
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and patient in booking your special anniversary trip. We hope you have an amazing time returning to the island! - Bethany :)
Reply from Hays Travel - Southampton
Thank you for your kind review :) - Jess
Reply from Hays Travel - Southampton
Thank you so much for your kind review! It is so great to see you back with us and I am glad we could get this holiday booked up for you :) - Selina
Southampton Hays travel
Southampton Hays travel. Visited the travel shop and as usual Selina was very helpful and professional in guiding and booking our next holiday . Always a good experience no stress everything taken care of for us. Thank you.
July 19, 2026
Reply from Hays Travel - Southampton
Thank you for your wonderful review! We are so pleased to hear that your experience was stress-free and that everything was taken care of for you. We appreciate your kind words. Selina
We managed to speak to Selina
We managed to speak to Selina, who booked our last Disney Cruise. It was quick, easy & straightforward. Considering it's the same party as last year, the Disney Cruise Line booking recognised us, so made everything flow nicely. Selina is polite & extremely helpful.
July 12, 2026
Reply from Hays Travel - Southampton
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was quick, easy, and straightforward. It's great that everything flowed nicely for your Disney Cruise. - Selina
Zoe was very friendly
Zoe was very friendly, helpful and professional with our booking. Very pleased with whole booking process which went smoothly with all queries answered. Very happy with our service.
July 19, 2026
Reply from Hays Travel - Southampton
Thank you for the lovely review! I'm so glad I could be of assistance - Zoe
Friendly/Professional
Friendly, helpful and professional staff in Southampton Travel Agent office.
Selina the Manager was extremely approachable and patient, nothing was too much trouble for her.
Would recommend Hays Travel
July 17, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review, and choosing Hays Travel Southampton. I'd be glad to assist you with any future enquiries - Selina
All the girls in that day were so…
All the girls in that day were so helpful, manage to sort out are problem
July 8, 2026
Reply from Hays Travel - Southampton
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and managed to resolve your issue. We appreciate you choosing us! - Bethany :)
Reply from Hays Travel - Southampton
Thank you for your lovely feedback! We are so pleased to hear that you had such a positive experience with us. We truly appreciate your kind words. :)
We had a couple of complications with…
We had a couple of complications with our cruise booking, but Stephen at Southampton Hayes sorted them for us, nothing was too much trouble, he was very patient and got the best possible outcome.
July 11, 2026
Reply from Hays Travel - Southampton
Thank you very much for booking and your kind review. Stephen 😊
Hays Southampton are the best
The staff are all very friendly and helpful and knowledgeable. They go out of their way to get you the best price/holiday.
Stephen goes above and beyond to get the holiday you want, he never lets us down.
The booking process is always easy, they do it for you
July 11, 2026
Reply from Hays Travel - Southampton
Thank you for booking with once again, it was a pleasure. Thank you for the great review 🙂 Stephen
Stephen the assistant manager was…
Stephen the assistant manager was extremely helpful and patient with us
July 12, 2026
Reply from Hays Travel - Southampton
Thank you very much for booking and your kind review. Stephen 😊
Savannah at Hays in Southampton…
Savannah at Hays in Southampton helpful, service from here along with Bethany is great 😊
July 10, 2026
Reply from Hays Travel - Southampton
It was a pleasure getting your arrangements sorted, Thank you for booking with us. Savannah & Bethany 😊😊
The Agent was so helpful and she made…
The Agent was so helpful and she made it so easy we went through what I wanted and found me the best deal I could not fault her
June 28, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review! I am so glad you found it an easy process and I was able to find you a great deal :) - Jess
Excellent service friendly people…
Excellent service friendly people everything explained very well and savannahs had no problem with looking up or trying to find out what she could from all our questions
July 11, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review! I am glad we could find you a fab deal and hope you have the best break :) - Savannah
I went on to purchase travel insurance…
I went on to purchase travel insurance for my forthcoming cruise . I was told that I would have to contact the provider to update medical conditions . The very helpful lady sat with me and entered the information . Saved me contacting the provider . A big thank you
July 7, 2026
Reply from Hays Travel - Southampton
Thank you for your kind review - Bethany
Very friendly and helpful
Very friendly and helpful, the whole team were interactive in ensuring we received all benefits availible to us. Everything was explained clearly as we are rookie cruisers left feeling happy and confident about our holiday.
July 2, 2026
Reply from Hays Travel - Southampton
Thank you so much for your kind review! We look forward to helping you again in the future and hope you have a fantastic time :) - Hays Travel Southampton
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