When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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A really good experience
A really good experience at
Hayes travel, Laura is a great asset to the company, Made the booking really easy…
January 15, 2026
Reply from Hays Travel - Southbourne
Thank you for taking the time to leave such a kind review! I am glad to hear the booking process was easy and I hope you have a lovely time away.
Kind regards,
Laura
Thoughtful
We were given choices of holidays similar to the one we asked for. This gave several ideas to think about and clarified our decision.
January 13, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that you found the holiday options we provided helpful in clarifying your decision-making process. Thank you for your positive feedback!
Great service,as usual
Great service,as usual. The girls always do their best for us
December 21, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for taking the time to leave your lovely review.
Chrys, Jade, Lauren & Amy
Reply from Hays Travel - Southbourne
Thank you for taking the time to send this over, we love to see clients feedback. Thank you :)
Chrys is knowledgeable and attentive
Chrys is knowledgeable and attentive. Much appreciated.
December 8, 2025
Reply from Hays Travel - Southbourne
Thank you for your kinds words and taking the time to reply. Thank you :)
Laura and her manager were very helpful…
Laura and her manager were very helpful on both our visits to decide on our holiday. The booking with Laura was made very easy and clear and she was very helpful with extra information about our holiday.
November 30, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your kind review! It was a pleasure helping you secure your holiday, I hope you have a lovely time. - Laura
Never had a less than excellent experience
Always use the Southbourne branch.
Never had a less than excellent experience.
November 20, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send this review over, we love reading it. :)
Reply from Hays Travel - Southbourne
Thank you so much for your kind review! We will pass this onto Amy :)
Reply from Hays Travel - Southbourne
Thank you for your kind comment, I appreciate you sending this over :)
Chrys the agent was very helpful
Chrys the agent was very helpful. A very good travel agent service in Southbourne.
November 18, 2025
Reply from Hays Travel - Southbourne
Thankyou , happy that we were able to help with booking your family holiday.
Chrys, Jade, Laura & Amy
vietnam holiday
chris is very helpful,nothing is too much trouble,makes you feel at ease
November 14, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send this review, we do appreciate you sending it. Pleased we got your holiday secured :)
Highly recommend the Southbourne branch.
Jade handled my flight booking and holiday query very efficiently and professionally.
I highly recommend the Southbourne branch, I'm always happy to leave my holiday plans in their capable hands.
November 12, 2025
Reply from Hays Travel - Southbourne
Thank you, we really appreciate you taking the time to leave your review.
Chrys, Jade, Laura & Amy
Jade @Southbourne was extremely…
Jade @Southbourne was extremely professional and efficient
November 11, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review, appreciate it. Thank you for the kind words
Expert travel advice by professionals
Expert travel advice by professionals, we literally went in armed with long wish list, sat down with Chrissy, who knew the area really well....talked through preferences and when she produced exactly what we wanted....bingo! We booked there and then...a gorgeous spot in Ibitha, no early flights and even with its own sunny terrace!
November 9, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for your lovely review, it was lovely to see you both again and to help with another holiday for you to make more memories.
Chrys, Jade, Laura & Amy
A great help.
The travel consultant was so helpful and listened to my needs and was able to suggest different options for me as a solo traveller. We found what I hope will be the perfect hotel for my holiday in April.
October 31, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review! It was a pleasure helping you book your next trip. Have a lovely time in Tenerife.
Thank you,
Laura :)
Reply from Hays Travel - Southbourne
Thank you very much for your lovely review! Many thanks, Megan
Service with a smile
Lovely apprentice with the assistance of a colleague assisted me. Was good to see the encouragement given. Wouldn't go anywhere else to book, always so helpful
October 24, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over these kind words. I will make sure to pass onto Amy :)
Reply from Hays Travel - Southbourne
Thank you so much for your review, we do appreciate these kind comments. Will pass onto Amy our apprentice :)
Reply from Hays Travel - Southbourne
Thank you for your lovely feedback! We hope you enjoy your trip.
Kind regards, Hays Travel Southbourne Team
Jade Megan and Amy at the Southbourne…
Jade Megan and Amy at the Southbourne branch all very attentive
October 19, 2025
Reply from Hays Travel - Southbourne
Thank you for your kind words, really appreciate you taking the time to send this :)
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