When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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The staff are always so helpful and…
The staff are always so helpful and friendly .
Their knowledge is excellent.
I feel sorry that I can’t remember the young ladies name!!
February 17, 2026
Reply from Hays Travel - Southbourne
Denise Dodds,
We appreciate your kind words! We're so glad our team could provide excellent knowledge and helpful service. Thank you for your positive feedback!The consultant you saw was Laura :)
Southbourne, Hays Travel
Chrys was very good
February 17, 2026
Reply from Hays Travel - Southbourne
Stephen King,
We appreciate the feedback! We're glad you had a positive experience.
southbourne, Hays Travel
Excellent knowledge and efficient.
January 23, 2026
Reply from Hays Travel - Southbourne
We appreciate you sharing your experience; we're so glad we could provide excellent and efficient assistance to you!
Hays Travel - Southbourne
Always friendly and always efficient.
January 28, 2026
Reply from Hays Travel - Southbourne
We appreciate your kind words and are so happy to hear that you consistently have a great experience with our service.
Hays Travel - Southbourne
Again, excellent service from Chrys
For the second year running Chrys at Southbourne Hayes Travel, provided us with an excellent service. We never feel rushed and she goes to a great deal of effort to get us just the holiday we want at a fair price.
Sometimes you can spend hours trawling through online holidays and not finding the right deal. It is nice to see a human being for once.
Chrys is very friendly, trustworthy and helpful.
February 3, 2026
Reply from Hays Travel - Southbourne
We appreciate you sharing your kind words. We're happy to hear that you consistently receive excellent service and that our team member dedicates time to finding you the perfect holiday at a fair price. We value your feedback!
Excellent service from Jade.
Excellent service from Jade. We were booking 3 cruises and nothing was too much trouble for her. We got exactly what we wanted. Jade was friendly and efficient
January 23, 2026
Reply from Hays Travel - Southbourne
We're delighted to hear that we could provide excellent service while booking your cruises. We appreciate your kind words and are glad you got exactly what you wanted.
Friendly
Friendly, patient service - comitted to finding a holiday to fit customer requirements.
January 25, 2026
Reply from Hays Travel - Southbourne
Peter Terry,
We appreciate you sharing your experience with us. We're so glad that our team provided friendly, patient service to meet your needs.
Hays Travel
Helpful as always
January 31, 2026
Reply from Hays Travel - Southbourne
Thank you for your lovely review :)
You are always made welcome at Hays and…
You are always made welcome at Hays and it is so easy just going through them. We still got a discount that Jet 2 was offering. Any problems you have with holiday they will sort it out or advise.
January 31, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that you feel welcome and find booking through us easy. It's great that we could secure your discount and that you feel supported with any issues.
Kind regards,
Team at Hays Travel Southbourne
Reply from Hays Travel - Southbourne
We appreciate your kind words; we are so happy to hear our staff was helpful, friendly, and courteous during your visit with us.
Kind regards,
Team at Hays Travel Southbourne
Very impressed with the agent
Very impressed with the agent. She was polite, friendly and very efficient. She listened to our preferences and came up with the perfect break for us. Would definitely use Hays again rather than spending hours at home with online booking!
January 29, 2026
Reply from Hays Travel - Southbourne
We appreciate your kind words! We're so pleased to hear that our agent provided such efficient and friendly service and found you the perfect holiday. We look forward to assisting you again!
Quick break away
Jade was very helpful & got us the holiday we were hoping for. Hotel looks lovely.She was very patient in regards trying to get us the seats we wanted for our flights. Very pleasant
January 24, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that we got you the holiday you were hoping for! We appreciate your patience, and we're so glad we could assist with your flight seating requests.
Very helpful & friendly staff
Very helpful & friendly staff. Nothing was too much trouble. Made our experience of booking a holiday a pleasant one. We’ve used Hays Travel in the past on a number of occasions & will do so in the future.
January 27, 2026
Reply from Hays Travel - Southbourne
We appreciate your continued trust in us for your holiday bookings. It's great to hear our team's helpful and friendly service made your experience pleasant. We look forward to assisting you again!
Extremely helpful and efficient 😁
January 23, 2026
Reply from Hays Travel - Southbourne
We appreciate you taking the time to leave us a 5 star review, and we are so happy to hear about your experience with us!
We always book our holidays with Hays
We always book our holidays with Hays, and have just done so again. The staff are knowledgeable and easy to discuss regarding holiday options.
January 20, 2026
Reply from Hays Travel - Southbourne
We appreciate you booking your holidays with us consistently. It's great to know that you find our staff knowledgeable and approachable!
Hays Travel Southbourne
Once again I booked a holiday with Amy
Once again I booked a holiday with Amy, and it was all very quick and easy with Amy's help.
January 21, 2026
Reply from Hays Travel - Southbourne
We appreciate you sharing your experience. We are so happy we could make booking your holiday quick and easy with our help.
Kind regards.
The Team in Southbourne :)
Reply from Hays Travel - Southbourne
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received helpful and friendly service.
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review, we do appreciate you taking the time.
Good knowledge and politeness
Great smiles when entering the branch, but I don't even know the name of the person who served us.
Very informative about dates, flights and check in information. Booked our allocated seats
Very helpful in my aunt's passport. With the infirmation given my aunt trotted off to the post office to get a new passport ordered. Well done
January 17, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that you were greeted with smiles and found our team member informative. We appreciate your feedback regarding name recognition and are delighted we could assist with your aunt's passport. My apologies I did not give you my name, for future it is Jade :)
Just the ticket
Laura looked after us very well. She was friendly and very efficient. Also her Manager was very helpful. Between them they sorted out a holiday in Italy which was just what we were looking for.
January 16, 2026
Reply from Hays Travel - Southbourne
Thank you so much for your kind review! It was a pleasure for myself and Jade to help secure your trip to Italy. Have a lovely holiday.
Kind regards,
Laura
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