When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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Friendly and knowledgable service
May 2, 2026
Reply from Hays Travel - Southbourne
We appreciate you sharing your experience, and we are so glad that you found our service helpful and friendly.
Jade was great
Jade was great, she gave us a raft of different holiday choices showing all the details and no hidden charges! All were inside our budget and time window...
Then we realised that we couldn't do the dates we had supplied 🫣 guess what,she did it all again for us!
This time she found a perfect holiday for us and we booked immediately.
Great customer service 👏
April 17, 2026
Reply from Hays Travel - Southbourne
We're delighted to hear that you received excellent customer service and that we could assist you in finding the perfect holiday, even with the date adjustments. Thank you for your positive feedback!
The staff at Southbourne Office was efficant polite invested in finding the information that works for you always I will always go this branch friendly & are brill with sourcing information best deals
The staff at Southbourne Office was as always brilliant. They were thoughtful looked for what needed & covered everything even things I did not think about I am very satisfied.
I always use this particular branch & I have always had a wonderful experiance to & from my travels.
April 22, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that our Southbourne team was brilliant and thoughtful! We appreciate your continued loyalty and are delighted that you consistently have a wonderful experience with us for your travels.
Kind Regards
Hays Travel - Southbourne
My friend and I wanted to book a much…
My friend and I wanted to book a much needed holiday and Amy in the Southbourne branch was wonderful. She found various places in our price range and took time explaining things thoroughly. She booked our hotel, flights, insurance, plane seats, car parking place, everything we needed to take the pressure off us. She was very patient and didn’t hurry or pressurise us at all. She will sort putting whatever on our phones nearer the time. A happy relaxing experience and a holiday which we are looking forward to very much. Thank you Amy.
April 29, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that your holiday booking experience was relaxing and stress-free. We appreciate you highlighting the patience and thorough assistance you received. Thank you for your positive feedback!
Booking made easy
Very helpful and my flights to France were sorted out and I managed to get window seats for my flights.
April 22, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that we could assist you with your flights to France and secure window seats. Thank you for your positive feedback!
Kind Regards
Hays Travel - Southbourne
We dropped into the Southbourne branch…
We dropped into the Southbourne branch of Hayes at the weekend.
We met Chris Pullman whom we have known for years. As usual she gave us lots of time and went through the various holidays in detail weighing up the pros and cons in detail of each. In the end we opted for a weeks holiday in Turkey.
Great service from Chris as usual.
April 19, 2026
Reply from Hays Travel - Southbourne
We're happy you received great service at our Southbourne branch. It's wonderful to hear that our team member gave you lots of time and attention, helping you choose the perfect holiday. Thank you for your positive feedback!
Kind Regards
Hays Travel - Southbourne
The staff at the Southbourne Branch are…
The staff at the Southbourne Branch are always friendly and efficient.
April 15, 2026
Reply from Hays Travel - Southbourne
We appreciate your kind words! It's great to know our team is friendly and efficient. Thank you for your positive feedback.
Kind Regards
Hays Travel - Southbourne
Very happy just booked a great holiday…
Very happy just booked a great holiday had help from chrystalla and Jade
April 12, 2026
Reply from Hays Travel - Southbourne
Gill Perriam,
We appreciate you sharing your positive experience. We're so happy we could assist you in booking a great holiday!
Regards
Hays Travel Hastings
Thank you so much Hayes Travel…
Thank you so much Hayes Travel Southbourne 😀for helping me find the perfect African safari for my 50th Birthday.
There was so much choice and options but with your help found the perfect one for us.
We are very excited it is booked , we can’t wait.
This is our 3rd holiday organised by Hayes Travel Southbourne and many more to be booked in the future ❤️. Every holiday has been perfect for us.
Thank you Chrystella and Jade.
March 15, 2026
Reply from Hays Travel - Southbourne
We're so happy we could help you find the perfect safari for your special birthday! It's wonderful to know this is your third holiday booked with us, and that we consistently create perfect experiences for you. We look forward to helping you plan many more trips in the future.
Jade took her time when I wanted to…
Jade took her time when I wanted to book holiday and looked at different options
March 18, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that you appreciated the time taken to explore various holiday options. Thank you for your positive feedback!
It was so reassuring to be able to book…
It was so reassuring to be able to book our holiday with Hays travel. Laura could not have been more helpful and efficient we can now look forward to our first trip abroad for years with excitement and confidence.
March 10, 2026
Reply from Hays Travel - Southbourne
We appreciate you taking the time to leave us a review. We're happy to hear that you found our team helpful when booking your holiday. We hope you have a wonderful trip!
It was everything I was hoping for and…
It was everything I was hoping for and I ended up with a better holiday than I had anticipated at an excellent price
March 10, 2026
Reply from Hays Travel - Southbourne
We're happy to hear that you had a better holiday than expected at an excellent price! Thank you for booking with us; we appreciate your feedback.
Hayes Southbourne are great.
Jade and Chrissie are brilliant. Very professional and they always find a holiday within our timescale and budget and make us feel confident about our holiday purchase.
March 5, 2026
Reply from Hays Travel - Southbourne
Terence Pitt,
We appreciate you taking the time to leave your kind feedback. We're so happy to hear that our team makes you feel confident when booking your holidays.
southbourne, Hays Travel
As usual Chrystalla was friendly
As usual Chrystalla was friendly, helpful and efficient.
March 4, 2026
Reply from Hays Travel - Southbourne
We appreciate you sharing your experience with us! We are so happy to hear that you found our team member friendly, helpful and efficient.
Chrys was most attentive and we are…
Chrys was most attentive and we are very satisfied with the service we received
March 1, 2026
Reply from Hays Travel - Southbourne
John Searle,
We appreciate your feedback and are so glad to hear that you were satisfied with the attentive service you received.
southbourne, Hays Travel
JUST EVERYTHING
JUST EVERYTHING. NO PRESSURE GIVEN TIME TO THINK ETC & VARIOUS OPTIONS
February 27, 2026
Reply from Hays Travel - Southbourne
Mr Harold,
We're happy to hear that you felt comfortable with the options and time we provided. Thank you for your positive feedback!
southbourne, Hays Travel
Very helpful and friendly service
Very helpful and friendly service. Nothing was too much trouble.
February 27, 2026
Reply from Hays Travel - Southbourne
We appreciate you taking the time to leave us such a great review. We are so glad we could provide friendly and helpful service.
Hays Travel
Very helpful and friendly staff
Very helpful and friendly staff, who guided me to the best holidays and cruises to suit my dates
November 22, 2025
Reply from Hays Travel - Southbourne
We appreciate you taking the time to leave us such a wonderful review! We're so happy we could help you find the perfect holiday and cruise.
Reply from Hays Travel - Southbourne
Thank you so much for your lovely review, it was a pleasure helping you finalise your holiday! Have a fabulous time away :)
Kind regards,
Laura
I was greeted by Laura who was very…
I was greeted by Laura who was very professional she went through everything with me and we checked a few times that it was what I wanted I felt so at ease I massive thank you to Laura
February 18, 2026
Reply from Hays Travel - Southbourne
.kim,
We appreciate you taking the time to share your experience. We are so glad you felt at ease and that everything was to your liking. Thank you again!
southbourne, Hays Travel
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