When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
484 reviews
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Very helpfull and polite and went threw…
Very helpfull and polite and went threw everything.
July 9, 2026
Reply from Hays Travel - Southbourne
Treena Butterworth,
Thank you for your wonderful feedback! We're so pleased to hear that you found our service helpful and that everything was thoroughly explained to you. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Southampton
Reply from Hays Travel - Southbourne
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and helpful, and that we were able to assist you efficiently.
Friendly efficient service
Friendly efficient service. All questions regarding cruise booking answered & some extra useful details added.
June 30, 2026
Reply from Hays Travel - Southbourne
Ann,
Thank you for your wonderful feedback! We're so pleased to hear that our friendly and efficient service made your cruise booking experience easy and informative.
Kind Regards
Hays Travel
Booking for 2 nights in hotel following a Sicily tour.
The agent I who handled my booking, Chrystalla in Southbourne, was excellent. Chrys was very helpful, friendly and efficient. However, problems with the tour operator, Vista. meant that it took 4 hrs to have our booking confirmed. I was in the office for 2 hours and then on the phone at home intermittently for another 2 hours. We were given incorrect information several times but ended up with our original booking so much of my time was wasted.
June 28, 2026
Reply from Hays Travel - Southbourne
Hi Suzanne, Thank you for taking the time to give feedback with your experience with our office . We are sorry it took so long to get all confirmed, it does not normally take this amount of time. It appears that Vista were having some trouble with their hotel suppliers to get the post hotel stay booked, and eventually with help from a team leader did manage to get all sorted and for original requirements. Thank you for your patience that day.
Jade, Chrys, Laura & Amy
Hays Travel Southbourne
Always a very good experience very good…
Always a very good experience very good staff plus rang me back next day to sort out a problem I would recommend them
June 23, 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful review! We are so pleased to hear about your positive experience and recommendation.
Reply from Hays Travel - Southbourne
Thank you for taking the time to send your comments over. We appreciate your kind words.
Very high standard of service always…
Very high standard of service always appreciated. Thank you Laura and Crystalla
June 12, 2026
Reply from Hays Travel - Southbourne
We truly appreciate your kind words. We are so glad we could provide excellent service.
Super Helpful Service
Chrys could not have been more helpful. I have ADHD and Autism so booking a holiday is an extremely difficult experience but Chrys was so empathetic and understanding throughout it took away any stress or worry I had. Excellent knowledge of the locations we were considering and helpful suggestions about the accommodation. I wouldn’t think twice about booking with them again!
June 12, 2026
Reply from Hays Travel - Southbourne
We are so pleased to hear we could make your holiday booking a stress-free experience. Thank you for your kind words!
Reply from Hays Travel - Southbourne
Barry,
We are so glad you had such a positive experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
The agent was very helpful and travel wise
The agent was very helpful and knowledgeable and made suggestions regarding transportation to alieviate stress
June 2, 2026
Reply from Hays Travel - Southbourne
We're so pleased our team provided helpful, knowledgeable suggestions, making your experience stress-free. Thank you!
Wnt to Hays Travel on a Saturday…
Went to Hays Travel on a Saturday afternoon to enquire about a river cruise.
Was greeted well, and given full and various information, especally as was enquiring about rail travel, not air.
Quick response from main travel company, and ended booking there and then.
Jade was very competent as well as being friendly.
June 7, 2026
Reply from Hays Travel - Southbourne
We are so happy to hear you had such a positive experience with us! It's wonderful that we could assist with your river cruise and rail travel plans, and we appreciate your kind words.
Lovely Laura from Southbourne
The lovely Laura from Southbourne, was as friendly and helpful as always. She booked exactly what we wanted, quickly and efficiently, taking all the stress away from booking a holiday. Thankyou Laura!
June 3, 2026
Reply from Hays Travel - Southbourne
Thank you so much for your kind comments Debbie! It was a pleasure to help secure your next holiday, have a lovely time away!
Kind regards,
Laura :)
THE EXPERIENCE AND PATIENCE SHOWN BY…
THE EXPERIENCE AND PATIENCE SHOWN BY CHRIS WAS INCREDIBLE AND MADE A TRICKY BOOKING EASIER
June 2, 2026
Reply from Hays Travel - Southbourne
gillian cole,
We're so glad we could make a tricky booking easier for you. Pleasure to help with this. Thank you for your kind words!
Kind Regards ,
Chrys, Jad, Laura & Amy
Hays Travel
Another Good Visit
Very friendly and efficient and managed to price match the cost I was quoted.
May 30, 2026
Reply from Hays Travel - Southbourne
We are so pleased to hear this. Thank you for your kind words!
staff very helpful and polite and…
staff very helpful and polite and successfully dealt with queries and booking
May 27, 2026
Reply from Hays Travel - Southbourne
Stephen,
We're delighted our team provided excellent service and successfully assisted you. Thank you for your kind words.
Kind Regards
Chrys,Jade, Amy & Laura
Hays Travel
Chrys is the best!
Chrys made the whole experience so easy and happy. She shows great knowledge and enthusiasm and we shall always return.
May 28, 2026
Reply from Hays Travel - Southbourne
penny,
We are so happy to hear you had such a positive experience. Thank you for your wonderful feedback and 5-star review!
Kind Regards
Hays Travel
Chrystalla’s outstanding service
Chrystalla is so knowledgeable, personable, patient and practical. For our group of four, we had very exacting needs for a bucket list holiday next year. From the start Chrys understood what we were after and went above and beyond to deliver and at a very reasonable price too - beating all those we secured ourselves and with added extra protection of ATOL/ABTA. Truly outstanding service.
May 20, 2026
Reply from Hays Travel - Southbourne
We are so pleased to hear about your positive experience. It's wonderful to know we could help craft your special holiday with such care and expertise. Thank you for your kind words.
Jade went above and beyond to sort the…
Jade went above and beyond to sort the right holiday for us
May 20, 2026
Reply from Hays Travel - Southbourne
We are so glad we could help you find the perfect holiday. Thank you for your kind words!
Hays a company you can rely on.
As always, we were provided with a friendly, fast and efficient service. Laura ensured our cruise was booked to meet all of our requirements.
May 13, 2026
Reply from Hays Travel - Southbourne
We're so pleased to hear we provided friendly, fast, and efficient service. We're glad we met all your cruise requirements!
Kind Regards
Hays Travel Southbourne
Was very helpful and made us feels so…
Was very helpful and made us feels so comfortable and found us our perfect destination for our honeymoon.
May 7, 2026
Reply from Hays Travel - Southbourne
We're so happy we could assist in planning your honeymoon and that we made you feel comfortable. Thank you for your wonderful feedback.
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