When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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Reply from Hays Travel - Southbourne
Thank you so much for your lovely review, it was a pleasure helping you find your upcoming holiday to Gran Canaria! Kind regards, Laura :)
Great help from Megan throughout and…
Great help from Megan throughout and the whole booking experience was painless and relaxing
August 13, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your lovely review. Many thanks, Megan :)
Great service,really friendly
Great service,really friendly, very helpful.
Would definitely visit again.
August 8, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review, Nina. Many thanks, Megan :)
Nothing too much trouble-always willing…
Nothing too much trouble-always willing to go the extra mile.
August 1, 2025
Reply from Hays Travel - Southbourne
Thankyou Kim, we appreciate your review, always happy to help.
Chrys, Jade, Megan & Laura
Amazing customer service to find our perfect holiday
Megan at the Southbourne branch found us the perfect holiday! She mentioned extras that were available and nothing was too much trouble.
Such a lovely experience and we can’t wait
August 1, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review Michelle. Can't wait to hear all about your holiday! Many thanks, Megan :)
very helpful staff at southbourne branch
August 5, 2025
Reply from Hays Travel - Southbourne
Thank you for your review, Mr Feldman. So glad we managed to get you booked on this! Many thanks, Megan
Did what I wanted with grace and favour
July 26, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your kind review Mr Somers, Many thanks Megan :)
As always Jade was extremely helpful
As always Jade was extremely helpful. She found me a much better Hotel for only a little extra. Great service
July 29, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review, we love to read these kind comments.
Will use again
Jade was very helpful and very pleasant to deal with. Gave us good advice when we asked for it
July 27, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review, we do appreciate it. I am pleased we were able to get you booked :)
Safe hands
They listen well and adapt to facilitate your holiday needs in a very professional manner.
When things go wrong, they step up and go the extra mile.
If you are thinking of booking a holiday with Hays Travel, you are in safe hands
July 19, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over the review. It is really appreciated. Thank you for the kind words. :)
Chrystalla and Jade
Chrystalla, at the Southbourne branch, was friendly and helpful, this year we are booking a cruise, she took her time to find the right cabin and deck.
In fact the entire branch have been amazing, last year we went to Florida, and got caught up in hurricane, Orlando airport was closed the day we were to fly home, TUI were unhelpful, we had difficulty finding a flight home, but Jade and Chrystalla found a flight for us from Miami airport.
I will always book a holiday with Hays, as they are proficient.
July 15, 2025
Unprompted review
Reply from Hays Travel - Southbourne
Thanks so much for your lovely review of your experience of dealing with our office, always happy to help.
Chrys, Jade, Megan & Laura
Very friendly and efficient…
Very friendly and efficient staff,nothing too much trouble whilst we discuussed several holiday options.
July 15, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your kind review. Many thanks, Megan
Always great service
Chrys at Hays Travel Southbourne is always so helpful and amazingly efficient. Wouldn't go anywhere else.
July 15, 2025
Reply from Hays Travel - Southbourne
Thank you so much , we really appreciate your feedback, and its great that we were able to help with organizing another trip.
Chrys, Jade, Megan & Laura
Fantastic communication
Fantastic communication, dealt with my enquiry quickly and professionally and got us a great deal!
July 10, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your lovely review it was a pleasure to help find the perfect deal to Mexico for you! Have an amazing trip. Kind regards, Laura
Chrystallla was very helpful in terms…
Chrystallla was very helpful in terms of providing us many options of two destinations for our holiday in January and knew what type of accommodation we were looking for. Much appreciated the time and effect she had put in. Thank you
July 10, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for taking the time to leave feedback on your experience dealing with Chrystalla, we really do appreciate it.
Jade, Megan, Chrys and Laura
Always the best advice available.
You can be totally assured that, no matter what your holiday needs will be.. you will always get prompt, helpful and best possible customer service and customer care....and a great deal too.
July 5, 2025
Reply from Hays Travel - Southbourne
Thank you for such wonderful comments and feedback, we love reading these. Thank you for taking the time to send this over :)
Highly Recommended
Chrys was extremely patient and helpful with us to book a holiday to Rome. Highly recommended.
June 28, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over these kind comments, we do really appreciate it. I will pass onto Chrys. Have a fab time in Rome :)
Personal attention from Chrys and the…
Personal attention from Chrys and the day before e from her colleague
June 27, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review! We will pass this on to Chrys. :)
Reply from Hays Travel - Southbourne
Thankyou so much for leaving your review, we do appreciate it, and happy to help you as always.
Chrys, Jade, Megan & Laura-Hays Southbourne
Jade at the Southbourne branch was…
Jade at the Southbourne branch was extremely helpful and patient. Her professional knowledge was appreciated bearing in mind we were asking her loads of questions. We always book with Hayes as we know we can trust them with getting us a good holiday deal.
June 10, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this kind worded review. We love to get this feedback. Thank you :)
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