When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
Company replied
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
Company replied
Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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Polite professional and friendly staff
Polite professional and friendly staff
Have used several times and happy to recommend to friends and family
June 15, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your kind review Timothy! Many thanks, Megan
Megan was very polite and helpful
Megan was very polite and helpful. Managed to get us linked to son and daughter in law who are on same cruise. Guided us through everything smoothly .
June 11, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your kind review! I am glad we managed to get you booked onto the cruise with them. Many thanks, Megan
Great service as usual from Christella…
Great service as usual from Christella in Southbourne Bring back the luggage tags please
June 6, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over your review, we do appreciate it. Will pass this feedback on :)
Reply from Hays Travel - Southbourne
Thank you so much for taking the time to leave us your review, we do appreciate it.
Jade, Chrys, Megan, Laura & Ben
Helpful and very knowledgeable
Helpful and very knowledgeable. Quick and easy, many thanks
May 27, 2025
Reply from Hays Travel - Southbourne
Thank you so much for taking the time to leave us your review, we do appreciate it.
Jade, Chrys, Megan, Laura & Ben
Reply from Hays Travel - Southbourne
Thank you for your feedback! We are so glad to hear you had a pleasant experience! Have a lovely time in Chile, we will be sure to pass this onto Megan! - Jade, Chrys, Megan, Laura & Ben
Brilliant assistance and efficiency…
Brilliant assistance and efficiency with our booking
May 10, 2025
Reply from Hays Travel - Southbourne
Thank you for this review, pleased we were able to get this cruise secured for you. Thank you :)
Staff are wonderfully patient and…
Staff are wonderfully patient and nothing is too much trouble
April 8, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your feedback! Thank you for booking your holiday with us! - Jade, Chrys, Megan, Laura & Ben :)
Pleasant conversation about holiday
Pleasant conversation about holiday. Agent knowledge was good.
April 29, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for leaving your review we do appreciate it.
Chrys, Jade, Megan, Laura & Ben
Love going into Hayrs travel in…
Love going into Hayrs travel in Southbourne
They are very friendly, really knowledgeable and helpful
Always need a holiday to look forward to
May 2, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely feedback! It was a pleasure to help secure your holiday to Greece! Have a lovely time. Kind regards, Laura :)
Fun, informative, a great experience!
Megan was so helpful! She made the experience easy and fun, we got such a good deal and she was so informative and happy to keep looking through different options. Can't wait for my holiday!
May 2, 2025
Reply from Hays Travel - Southbourne
Thank you so much for the feedback Amy. Have any amazing time away! :) Many thanks, Megan
Was excellent
April 22, 2025
Reply from Hays Travel - Southbourne
Thank you for your great feedback Anthony. Many Thanks, Megan
I went to complete payment for a…
I went to complete payment for a cruise. Agent was friendly and helpful - enabled me to use the store's wifi to complete the transaction. Easy and relatively painless!
April 18, 2025
Reply from Hays Travel - Southbourne
Thank you for your feedback! It was a pleasure helping you finalize your cruise and thank you for booking with us - Laura
Staff are always helpful
Staff are always helpful, well informed and always happy to “ go the extra mile” to ensure all our needs are understood and covered.
We keep coming back so they must be doing something right…..
April 16, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely feedback Jeff! We are pleased to know you keep coming back. Kind regards, Chrys, Jade, Megan, Laura & Ben
Megan was Very helpful and polite and…
Megan was Very helpful and polite and knowledgeable
April 10, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review! Many thanks, Megan
Reply from Hays Travel - Southbourne
Thank you for your review Sally, it was a pleasure helping to get a holiday booked for you. Many thanks, Megan
Helpful and quick and efficient service
March 26, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your review. Many thanks Megan
I found Hays really helpful it was a…
I found Hays really helpful it was a last minute holiday idea and Chrys at hays was able to get it all organised , a great experience and will be booking through them again.
March 18, 2025
Reply from Hays Travel - Southbourne
Thank you Nigel for the 5 stars, I will let Chrys know you have given her a lovely review. Many thanks, Megan
Excellent service.
Friendly and very helpful. Excellent service. Laura was our contact. She was both personable and professional. She went the extra mile to provide us with the holiday we wanted.
March 31, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your lovely feedback John! It was a pleasure helping you find your holiday to Majorca, have a lovely time! - Laura :)
Very convenient booking.
I discovered your shop was the only convenient way locally to book a flight from Bournemouth AirPort. The booking was easy and very successful. Thanks for your service.
March 25, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your lovely review! We will be sure to pass this onto Megan. Thank you for booking with us :)
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