When we made our booking we knew where we wanted to go + hotel, Laura was very professional, polite, explained everything from start to finish. Have used Hays several times as everything is... See more
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Jade again this year has provided us with exceptional service. She put together a Canada package for us with professional expertise. And helped us with our decision booking flights for our next Florid... See more
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Great experience. Always good advice and knowledgeable. The team at Southbourne are always very willing to assist even when we are not sure where to go! Thank you for your assistance.
Company replied
Booked again with Chrys, very easy to do and as ever, she was so helpful, efficient and a pleasure to engage with. She knows what we like in a holiday and always delivers!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
485 reviews
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Big thanks to Megan
Megan. Patient and helpful. Goes the extra mile with cruise newbies. In fact, she was all round great and I'd recommend her.
March 25, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your lovely feedback Sue. It was a pleasure helping you get your first cruise booked! Many thanks, Megan
Reply from Hays Travel - Southbourne
Thank you for sending this review over, will pass onto Chrys. Thank you :)
Our holiday requirements were perfectly met
I was provided with the perfect information on the trip I was interested in. Chrys listened to all our requirements and as a result I booked our holiday the following afternoon. It was wonderful to have all the booking done for us so competently and the paperwork printed off. In addition, the insurance was arranged and an overnight hotel stay at Heathrow with parking for the duration of our holiday.
Confirmation of the booking was emailed to me for my records.
Our trip includes a tour manager. I feel confident that we have booked a hassle free trip. We 100% look forward to this holiday. Thank you so much.
March 14, 2025
Reply from Hays Travel - Southbourne
What a fab review, thank you so much for taking the time to send over this kind worded review. You will have a great time with Riviera on Switzerland, the Matterhorn and the Glacier Express trip. As we like to say, a one stop shop - get everything booked and done all at the same time. Thank you again :)
Reply from Hays Travel - Southbourne
Pleased to hear you had a fab time. Thank you for sending this feedback over :)
Five star service Megan really listened to exactly what I…
Megan really listened to exactly what I wanted and tailored the holiday accordingly.
Every question or query I had she answered quickly and thoroughly.
I would definitely book another holiday in the future through Megan and Hays travel.
March 8, 2025
Reply from Hays Travel - Southbourne
Thank you very much for your lovely feedback, Carol. It was a pleasure helping you find the perfect holiday. Many thanks, Megan
Lacey at Hays travel southbourne was…
Lacey at Hays travel southbourne was extremely helpful helping me book a luxury holiday for my husband’s big 60th birthday. She was very patient and took on board everything we expected from our holiday .She also took time finding out the correct information before answering all our questions.She put so much effort into finding the perfect holiday for us with Beachcombers. Big Thank you to Lacey
March 14, 2025
Reply from Hays Travel - Southbourne
Thank you for your lovely review! I will be sure to let Lacey know. So glad we have been able to get a wonderful holiday booked for your husband's 60th birthday. Many thanks, Megan
Megan listened to what we wanted and…
Megan listened to what we wanted and made the shopping for a holiday experience painless and stressless
March 13, 2025
Reply from Hays Travel - Southbourne
Thank you for your great review Michelle, it was a pleasure helping you get a holiday booked. Many thanks, Megan
Very helpful experience
Jade was very helpful, patient and explained everything to us giving us the confidence to book
March 8, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send this review through to us. You will have a great time on the cruise, pleased we were able to secure this for you along with the fab excursion. Thank you :)
Brilliant service from Megan
We dealt with Megan who was brilliant and sorted us a great holiday itinerary.
February 11, 2025
Reply from Hays Travel - Southbourne
Thank you for booking your trip to Thailand with us. Will be a fantastic experience. Thank you for taking the time to send this review over. Will pass onto Megan. Thank you :)
Lacy
Lacy, was excellent helped us a lot in booking our trip at the southbourne office she was a star
March 6, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for the glowing review, so pleased we could get you all booked whilst you were in the office.
Lacey, Jade, Megan & Chrys
What is a good experience the staff are…
What is a good experience the staff are very friendly and the building very relaxing ,I was offered a coffee on one occasion ,so it does not get much better than that when your booking your perfect holiday .
February 25, 2025
Reply from Hays Travel - Southbourne
Thankyou so much for such a lovely review of your experience with booking with our office again.
From Chrys, Jade, Megan & Lacey
The two travel agents we dealt with…
The two travel agents we dealt with megan/Jane were wonderful.they explained everything to do with the holiday we booked.we will in the future book more holidays with your company.a big THANK YOU ,from both of us.
March 1, 2025
Reply from Hays Travel - Southbourne
Thank you so much for your lovely review Melvin. We really do appreciate it and look forward to welcoming you back for more holidays! Many thanks, Megan
Excellent customer service from Lacey…
Excellent customer service from Lacey and Jade, no pressure to make a decision.Lacey was able to advise on Travel Insurance and best ootions for travel money.
February 25, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this lovely review. Thank you again :)
I contacted hays travel on February…
I contacted hays travel on February 10th 2025 for an travel insurance to Czech Republic embassy on February 11th 2025.
I forgot to print my insurance coverage to the embassy and the embassy requested for it. I contacted them and they immediately re-sent it to me and it was accepted.
The branch is Southbourne Bournemouth.
Thanks to them and I will always patronise them.
February 11, 2025
Reply from Hays Travel - Southbourne
Thank you for your feedback :)
You cannot beat the personal touch.
What a nice touch to be greeted with your name again
after 5 months. The staff at Southbourne are both friendly and informative. They made the booking process so straight forward. Will always use them.
February 12, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review, we do appreciate you doing so. It's such a lovely read. Thank you :)
The staff were very friendly and…
The staff were very friendly and extremely helpful. Megan ensured everything extra was booked and fully explained my requirements. The price was competitive when compared to the internet.
February 2, 2025
Reply from Hays Travel - Southbourne
Thank you for your kind words, we do love reading these fab reviews. Thank you :)
Lacey is a star
As mentioned to Lacey, I went into Fred Olsen in Christchurch and treated poorly.
I walked into Hays and met Lacey. I have worked for high end automotive sales for 30 years and recognise the desire and passion involved in a customer facing role . Well done Lacey ,
February 7, 2025
Reply from Hays Travel - Southbourne
Thank you for such a lovely review. We do appreciate you taking the time send this through. I will make sure to pass over to Lacey. Thank you again :)
Cruise
Very good overall experience everything done in a friendly and professional manner
February 7, 2025
Reply from Hays Travel - Southbourne
Thank you for your kind feedback! Thank you, Hays Travel Southbourne :)
Reply from Hays Travel - Southbourne
Thank you for your lovely feedback :)
Excellent,patient sevice
January 30, 2025
Reply from Hays Travel - Southbourne
Thank you for taking the time to send over this review. We do appreciate it :)
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