Karen was truly amazing, friendly and sooooo patient with me and made sure my desired holiday met every need or request. I didn't feel rushed at all and I had previously brought my brother in last tim... See more
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I was really lucky. For the first time I didn’t have to wait. I had arrived just after the morning rush. I knew the particular holiday I wanted had sold out previously. But luckily for me a cabin had... See more
Company replied
I went to Canada last July and booked my flight on line. On my return I spoke to a member of your staff about the experience, and after talking with her, I Decided that I would book with you in the fu... See more
Company replied
We found Amber to be most helpful when booking our holiday. We really enjoy going to Hays for our travel requirements, everyone is friendly and very knowledgeable. Thanks agin
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 High Street, SS1 1JN, Southend, United Kingdom
- 01702662799
4.9
Excellent
1K reviews
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A big thanks to Kerr-Newman was…
A big thanks to Kerr-Newman was extremely helpful found us the right holiday for us
May 25, 2026
Very helpful and very professional it…
Very helpful and very professional it was a pleasure and so easy will definitely book again with these lovely ladies
May 24, 2026
Travel pla s.
Your representative NICOLE was very professional and because of her I won't be going anywhere else for my holidays.
May 24, 2026
Sam at Southend dealt with our booking…
Sam at Southend dealt with our booking promptly, efficiently and i a friendly manner, as do the other Hays staff we have met.
May 16, 2026
Real pleasure …
Always a pleasure seeing all the staff without fail came away with another holiday 😂🥰
May 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went to Canada last July and booked…
I went to Canada last July and booked my flight on line. On my return I spoke to a member of your staff about the experience, and after talking with her, I Decided that I would book with you in the future, and I did yesterday.
May 22, 2026
Reply from Hays Travel - Southend
Thankyou for your review Mr Butcher. Karen
Once again Olivia booked another…
Once again Olivia booked another holiday for us very helpful and went through a few different options very happy again would never go through anyone else only the southend hays travel
May 22, 2026
Reply from Hays Travel - Southend
Thankyou for your loyalty Ann. Olivia
Friendly,polite staff ,very helpful and…
Friendly,polite staff ,very helpful and informative.
Found us what we were looking for at a good price.
May 22, 2026
Reply from Hays Travel - Southend
Thankyou for your lovely review. Daniella
Reply from Hays Travel - Southend
Thankyou for your review. Karen
Professional staff Thank you
Very pleasant experience
Getting the best deals for you and they’re professional
May 22, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Karen
I was really lucky
I was really lucky. For the first time I didn’t have to wait. I had arrived just after the morning rush. I knew the particular holiday I wanted had sold out previously. But luckily for me a cabin had recently become available. Rushed in to book it but it had gone and another one off higher grade had now appeared. Immediately booked it. All very fast very efficient thank you
May 22, 2026
Reply from Hays Travel - Southend
Thankyou for your lovely review Pearl. Samanatha
Get the personal touch
Amber was very attentive and listened to our requirements for a good beach holiday. She didn’t rush us and made sure we were happy with everything.
May 20, 2026
Reply from Hays Travel - Southend
Thankyou for your review Pauline. Amber
It was ever so easy to book a holiday…
It was ever so easy to book a holiday and start to pay for it instantly.
Danielle was very professional and also polite very happy with the service 😀
May 21, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Daniella
Karen was truly amazing
Karen was truly amazing, friendly and sooooo patient with me and made sure my desired holiday met every need or request. I didn't feel rushed at all and I had previously brought my brother in last time where she gave him exactly the same service . Thank you again, Laura x
May 20, 2026
Reply from Hays Travel - Southend
Thankyou for your lovely review Laura. Karen
Samantha was great she sorted out my…
Samantha was great she sorted out my holiday immediately no problems
May 20, 2026
Reply from Hays Travel - Southend
Thankyou for your review Mr Ellis. Amanda
Always friendly customer service
Always friendly customer service. Happy to give advice and provide the assistance needed.
May 20, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Daniella
Reply from Hays Travel - Southend
Thankyou for your review. Samanatha
We found Amber to be most helpful when…
We found Amber to be most helpful when booking our holiday. We really enjoy going to Hays for our travel requirements, everyone is friendly and very knowledgeable. Thanks agin
May 19, 2026
Reply from Hays Travel - Southend
Thankyou for your review Sally. Amber
Amanda was amazing she found me and my…
Amanda was amazing she found me and my wife a fantastic deal she was polite and showed us a lot of places to the point I've even booked my 50th and my with 50th birthday hoilday with her she needs a pay raise will be coming back to the shop to see her about my other hoilday this year as well the team in the shop are way better then tuii and would recommend to my friends and family to go and see Amanda when booking their holiday
May 10, 2026
Reply from Hays Travel - Southend
Thankyou for your lovely review Gary. Amanda
Friendly and helpful staff
Nicole was more than helpful spending a lot of time and effort finding us the right holiday
May 16, 2026
Reply from Hays Travel - Southend
Thankyou for your review Lorraine. Nicole
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