As always Amanda went above and beyond to help me get the right flight for us.. she is one of the most patient, and helpful person you could wish for and has a beautiful soul. I will always seek her... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amanda was great , we knew roughly what we wanted but she managed to suggest and find a longer holiday for cheaper price . Really pleased .
Company replied
I could not be more happier with the service I received when I booked my next trip. Anna who i saw was really superb. Nothing seemed too much trouble for her. From start to finish throughout the whole... See more
Company replied
My treatment by Anna was superb. She was knowledgable, highly skilled with research and a pleasure to do business with. Anna was able to explain the details of the holiday and booking procedure... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 High Street, SS1 1JN, Southend, United Kingdom
- 01702662799
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amanda was great
Amanda was great , we knew roughly what we wanted but she managed to suggest and find a longer holiday for cheaper price . Really pleased .
July 19, 2026
Reply from Hays Travel - Southend
Thank you for your kind review! - Amanda
Great Travel Agent
As always Amanda went above and beyond to help me get the right flight for us.. she is one of the most patient, and helpful person you could wish for and has a beautiful soul. I will always seek her out when I go to Hays to book a holiday. Only reason I go to Southend Hays.
July 11, 2026
Reply from Hays Travel - Southend
Thank you for you lovely feedback, hope you have a wonderful holiday. Samantha
Reply from Hays Travel - Southend
Thank you for your wonderful 5 star review.
Absolutely amazing
Absolutely amazing. Anna (Southend branch) went above and beyond to secure us an amazing holiday - would 100% recommend Hays Travel.
July 15, 2026
Reply from Hays Travel - Southend
Thank you for your wonderful 5* review.
Reply from Hays Travel - Southend
Thank you for your 5* review and for booking with Hays Travel.
Reply from Hays Travel - Southend
Thank you for you kind 5* review.
We were served by Olivia at Southend
We were served by Olivia at Southend. She was very helpful.
July 11, 2026
Reply from Hays Travel - Southend
Glad to be of help, thank you for your wonderful review.
A very good friendly informative and…
A very good friendly informative and helpful service.
July 5, 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful trip. Amy
Reply from Hays Travel - Southend
Thank you for your lovely feedback, hope you have a wonderful holiday. Amy
Samantha was very friendly and…
Samantha was very friendly and knowledgeable. She took time to make sure I got the best price for the holiday I wanted
July 11, 2026
Reply from Hays Travel - Southend
Thank you for your lovely feedback, Samantha
Reply from Hays Travel - Southend
Thankyou for your review Doreen. Samantha
Prompt responses to all my queries
Prompt responses to all my queries. Nothing too much trouble. Professional and friendly. Always feel safe and supported with Hays arranging my travel and holidays.
July 7, 2026
Reply from Hays Travel - Southend
Thankyou for your review Christine. Anna
Very knowledgeable and helpful staff
June 29, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Nicole
Reply from Hays Travel - Southend
Thankyou for your review. Amy
Reply from Hays Travel - Southend
Thankyou for your review. Amber
Won a flight/ holiday so booked via…
Won a flight/ holiday so booked via Hayes usually book on line.Daniella was very helpful with our request and hopefully we will have a great holiday in Hungary
July 1, 2026
Reply from Hays Travel - Southend
Thankyou for your review Julie. Daniella
Sam was so helpful in finding exactly…
Sam was so helpful in finding exactly what I wanted. Great service as always. Thank you.
July 1, 2026
Reply from Hays Travel - Southend
Thankyou for your review Kerry. Samantha
Samantha was very friendly and…
Samantha was very friendly and knowledgeable.
She made booking a holiday for our sons wedding a delight.
July 2, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Samantha
Absolutely Fantastic Service
As always, the team are amazing. They always manage to find just what we want/need. Always friendly and full of great advice. We will be back.
June 28, 2026
Reply from Hays Travel - Southend
Thankyou for your review. Samantha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.