Hays Travel - Southend Reviews 

Sam was so helpful in finding exactly what I wanted. Great service as always. Thank you.

Samantha was very friendly and knowledgeable.
She made booking a holiday for our sons wedding a delight.

Very friendly staff. They give attention to detail. Understand requirements and do a follow up. Specially Anna.

We had a great experience booking with Hays at southend. We were looked after by shery who helped us with our booking got us the flight times we wanted she was great would highly recommend hays at Southend.

Excellent customer service very helpful and knowledgeable

Have been using Hays for years and Nicole knows what type of holidays I like so provided great recommendations. Always a friendly service.

Nicole is a brilliant travel agent. She is very knowledgable and checks everything in detail. She is very friendly and a credit to your team. Thank you Nicole!

Amanda as always brilliant, we always book with her. Very professional, very thorough. The one retail experience left in this world where parting with money is almost a pleasure

We will be booking more holidays with your Southend branch, Anna was so helpful a credit to your company.

Amanda and the team are always knowledgeable and very friendly and helpful.
We have used this branch for a while now and have never had any problems with them.

Always "go the extra mile" and call back when they say they will. Have booked 2 cruises and 1 resort holiday in the last 3 years with Hays and all experiences with various staff there have been exceptional.

Hi...
Well, i wanted to fly to St.Louis, to go and see a Steam Train called
Union Pacific Big Boy No.4014.
It was going from one side of America to the other, to celebrate America 250th Anniversary.
It is literally a once in a lifetime event....and for a Steam Railway fan like me.....it was a must...
I went into Hays Travel Southend, and explained to the staff there, what my plan was, and could they help....
Well, i can honestly say, the staff there, have been absolutely fantastic. Exemplary. Because of the short time, before i am due to leave, the staff have managed to arrange everything......in 2 days !!!!!
Flights, hotel, insurance, money, the whole lot...
And can i say, that Amy and Sam are absolute legends. I can not thank them enough for bringing my dream to life, so i can go see the BIGGEST Steam Loco , in the world. For arranging everything, and....getting me a great deal as well....
They were polite, helpfull, and explained everything to me, throughout the whole booking process, and even help me download stuff on my phone.
Hays.....these 2 ladies are a credit to your company...
The service i have received, has been exemplary, and i have already decided, future trips, will be booked......with Hays Travel from now on.
Thankyou for everything.
You are amazing.
And....i recommend Hays Travel 100% for your travel needs. They are brilliant.....you will not go wrong..

Fantastic service would highly recommend to anyone.

I prefer face to face contact over using internet services so this was perfect, Samanatha, your travel specialist, was excellent, polite, thoughtful, and clearly an expert in her field

I rarely if ever give 5 stars as there is always room for improvement. I have used Hays Travel Southend on numerous occasions. They are always polite, friendly and professional. Recently when a holiday was cut sort, the tour company, insurance and credit card company were not as helpful as they could have been. The staff at Hays got it all sorted for me.
I have booked several big holidays with them and the lates tone is no exception. I am taking my daughter to the Bahamas for her 30th birthday treat to swim with the pigs.
Thank you Olivia for all your help and to all the others who have helped in the past.

I was served by Danielle very welcoming and knowledgeable and helpful. We always get good service from all the girls in there.

Anna in the Southend branch was brilliant. Really friendly, helpful and patient. Great customer service and I’ll be using Hayes again.

Always helpful. Kind and patient.

Amanda was vey helpfully helped me choose a good holiday in Italy.