Hays Travel - Southport Reviews 

956
TrustScore 5 out of 5

4.9

57 Chapel Street, PR8 1AL Southport, GB


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Rated 5 out of 5 stars

Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holid... See more

Company replied

Rated 5 out of 5 stars

Laura who took our booking made the experience stress free and was very knowledgeable about the area we had decided upon. She took care of everything including car parking at airport and made sure we... See more

Company replied

Rated 5 out of 5 stars

Rebecca went above and beyond to book our holiday in Skiathos. It had to be linked with our friend flying from Gatwick. Time was spent instore on the phone to TUI to find availability. She very kindl... See more

Company replied

Rated 5 out of 5 stars

Laura was amazing! So helpful, friendly and attentive, she went out of her way to check on all my special requests , gave helpful advice and information on a new destination for us, can’t wait to go a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 57 Chapel Street, PR8 1AL, Southport, United Kingdom

  • 01704 778695

4.9

Excellent

TrustScore 5 out of 5

956 reviews

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4.9

All reviews

(956)

120,615 reviews in the last 12 months

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Rated 5 out of 5 stars

very helpful

Very helpful advisor, Rebecca, desly with our booking efficiently and courteously.
Have used my brach of Heys several times and will continue to do so.

August 12, 2026
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Reply from Hays Travel - Southport

Always to help Marion and if you need further assistance please let us know and we will be happy to help - Team Southport

Rated 4 out of 5 stars

Jake was very helpful and patient as it…

Jake was very helpful and patient as it was a bit of a nightmare trying to book somewhere due to places being booked up, hotels, flights etc. we managed to get a holiday that we are looking forward too. Will book sooner next year, haha.

August 5, 2026
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Reply from Hays Travel - Southport

Hi Sharon! It was my absolute pleasure to help you with your holiday, glad we found something and hope you have a lovely time - Jake

Rated 5 out of 5 stars

Exceptional service every time in Southport.

Alyson is always so friendly and helpful. She is willing to spend time making sure she tailors the holiday to suit your needs. My son-in-law always explains how I could save money by booking the holidays myself. However, my wife and I prefer to have the support of Hays Travel. Although I have mentioned Alyson as she helped us on our most recent holiday booking, every member of staff in Southport is equally as friendly and helpful. Why go anywhere else?

August 4, 2026
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Reply from Hays Travel - Southport

What a lovely review, thank you so much. Delighted we've got such a great deal for you.

Rated 5 out of 5 stars

Laura was amazing

Laura was amazing! So helpful, friendly and attentive, she went out of her way to check on all my special requests , gave helpful advice and information on a new destination for us, can’t wait to go and will definitely return to Laura at Hays Travel for our next trip away, it was so much easier and took all the stress away by doing everything for us, 5*

August 9, 2026
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Reply from Hays Travel - Southport

Thank you for your excellent feedback we really appreciate it. We look forward to looking after your booking and anything else you may need in the future.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and highly informative

August 8, 2026
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Reply from Hays Travel - Southport

Thank you for your review. Im delighted we got such a great dal for you. Thanks for booking.

Rated 5 out of 5 stars

Staff superb

Staff superb

August 1, 2026
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Reply from Hays Travel - Southport

Thank you for booking with us and what a lovely thing to say, thank you :-)

Rated 5 out of 5 stars

Laura who took our booking made the…

Laura who took our booking made the experience stress free and was very knowledgeable about the area we had decided upon. She took care of everything including car parking at airport and made sure we had a good deal.

July 31, 2026
Hays Travel - Southport logo

Reply from Hays Travel - Southport

Thank you very much for your excellent feedback. We look forward to looking after your booking for you and any help in the future you may need.

Rated 5 out of 5 stars

Difficult booking to Skiathos

Rebecca went above and beyond to book our holiday in Skiathos. It had to be linked with our friend flying from Gatwick. Time was spent instore on the phone to TUI to find availability. She very kindly checked emails on her day off to ensure the booking could be successfully completed as it was a small self catering complex

July 29, 2026
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Reply from Hays Travel - Southport

Thank you for your wonderful feedback! We are so pleased to hear about the excellent service you received. It's fantastic that our team went the extra mile to ensure your booking was completed successfully. - Team Southport

Rated 5 out of 5 stars

Difficult Booking

Rebecca was excellent with our difficult booking coordinating my friends booking as they were flying from a different UK airport to me. Also making sure there were still rooms available in a small hotel. We got the last two rooms for the dates we wanted thanks to Rebecca.

July 31, 2026
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Reply from Hays Travel - Southport

Thank you for leaving this lovely review Caroline! We are made we was able to help you with this holiday and hope you have a lovely time. If you need anything else please let us know and we will be happy to help - Team Southport

Rated 5 out of 5 stars

Great service

I went in with no country in mind but specific criteria as a solo, female traveller. After searching for me for a while, the manageress was very patient and found the perfect holiday which I bought! The departure date was only a week later. Very helpful. They even checked me in and sorted insurance for me. With special rate on travel money I was delighted . Will use again. Thank you Hays Travel Southport.

July 22, 2026
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Reply from Hays Travel - Southport

Thank you very much Rachel for taking the time to leave feedback, we really appreciate it.
We hope you have a fabulous holiday and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

JAKE WAS SO HELPFULL GETTING MY…

JAKE WAS SO HELPFULL GETTING MY BOOKING
HE TOOK HIS TIME WITH ME AS I HAVENOT DONE IT BEFORE HE FOUND THE BEST PRICES FOR ME AND I WAS VERY GREATFUL FOR THAT THANK YOU AGAIN
I WILL BE BACK ALL THE BEST PETER

July 28, 2026
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Reply from Hays Travel - Southport

Thank you for such a lovely review. Im delighted Jake was a great help for you.

Rated 5 out of 5 stars

Holiday

The holiday advisor was very helpful with the booking process she was patient and courteous with a good understanding of our needs.

July 27, 2026
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Reply from Hays Travel - Southport

Thank you for such a lovely review. It was a pleasure arranging your holiday for Rhodes. Youll have a wonderful time.

Rated 5 out of 5 stars

Rebecca the agent helped me loads I am…

Rebecca the agent helped me loads I am happy hays travel take the extra burden from me when it comes to check in ect

July 21, 2026
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Reply from Hays Travel - Southport

Thank you Steven for taking the time to leave your lovely review, we do appreciate it.

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