Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... See more
Company replied
Location
Switch locationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... See more
Company replied
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... See more
Company replied
Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, United Kingdom
- 03330339985
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My second holiday search with Hays
This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.
July 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily
Great customer service
Great customer service from Chelsea Frimley and beat all other quotes
July 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea
Fantastic service with expert skills and knowledge
We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.
July 24, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.
Very professional and caring attitude…
Very professional and caring attitude towards me as your client by your representative
July 23, 2026
Reply from Hays Travel - Specialist Cruise Centre
Linda,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.
Kind Regards
Hays Travel
very helpful
Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end
July 21, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah
Third cruise I’ve booked through Carol…
Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises
July 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
John Mcvean,
Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.
Kind Regards
Carol
Wonderful Service
Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.
July 19, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.
As always helpfull and understanding
July 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, we hope you have a wonderful time on board Iona. Kind regards Becky.
Efficient
Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.
July 20, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have a wonderful time on board Ventura. Kind regards Shelley.
Prompt attention
Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle
July 19, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.
Tim our travel adviser is more than…
Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim
July 18, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim
Your representative
Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.
July 16, 2026
Reply from Hays Travel - Specialist Cruise Centre
JT Roberts Associates Ltd,
We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Tim was very helpful
Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services
July 16, 2026
Reply from Hays Travel - Specialist Cruise Centre
Tracey,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Hays Travel
Michelle was absolutely fantastic and…
Michelle was absolutely fantastic and best price !
Thank you x
July 16, 2026
Reply from Hays Travel - Specialist Cruise Centre
Nia,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.
Kind Regards
Hays Travel
Reply from Hays Travel - Specialist Cruise Centre
Mr Alan Jones,
Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.
Kind Regards
Hays Travel
Always helpful and pleasant.
July 15, 2026
Reply from Hays Travel - Specialist Cruise Centre
Dawn ,
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you found our team helpful and pleasant!
Kind Regards
Hays Travel
Excellent as usual using Tim Harris…
Excellent as usual using Tim Harris very knowledgeable about ports of call and cruise lines. 5 star service
July 14, 2026
Reply from Hays Travel - Specialist Cruise Centre
Susan,
Thank you for your wonderful review! We are so pleased to hear you received such excellent service and found our team knowledgeable.
Kind Regards
Hays Travel
Reply from Hays Travel - Specialist Cruise Centre
Thank you for leaving a positive 5 star review. Hope you have a wonderful holiday. George
Your in good hands
Firstly, it was a joy to talk and arrange our cruise with Ella. She helped make the booking so very simple with expert advice and alternatives to choose from. We are now looking forward to our Princess cruise. Thanks to Ella and Hays Travel
July 15, 2026
Reply from Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I really appreciate your kind words and hope you have an amazing time on your Princess cruise. Ella
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.