The Hays staff in the Spennymoor branch put themselves out to help you they are respectful and courteous at all times, they explain any issues that you may have. It would be wonderful if all forward f... See more
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Yet another excellent service on our booking from Claire, we just gave Claire the holiday details and she found us the exact holiday and dates we wanted.Claire is always brilliant at booking our holid... See more
s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more
Company replied
We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Cheapside, DL16 6QF, Spennymoor, United Kingdom
- 01388 819297
4.9
Excellent
1K reviews
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Trying a cruise for the first time.
Thought we would try a cruise for the first time and received great advice from Jen and subsequently booked a Marella cruise and stay.Very pleased with the service we received.
December 27, 2025
Reply from Hays Travel - Spennymoor
Hi, Thank you so much for your lovely review. I hope that you have an amazing time and cant wait to hear all about it :)
Thanks Jen
Jade the agent we used at spennymoor…
Jade the agent we used at spennymoor branch was fab as always very helpful and patient while I was stressing and jade was answering questions I had about other hoildays booked with jade plus another branch off hays putting my mind at rest coming out with another 2 hoildays booked with jade today thankyou jade
December 30, 2025
Reply from Hays Travel - Spennymoor
We're happy to hear that you had such a positive experience. It's great to know that the agent was helpful and patient while assisting you. Thank you for sharing your feedback; we appreciate it. As always it is a pleasure having you in store.
Friendly and helpful staff
Always friendly and helpful staff to book your holidays ☆☆☆☆☆
December 9, 2025
Reply from Hays Travel - Spennymoor
Thank you for taking the time to write the lovely feedback, we hope you have a fantastic time :) Rebecca
Dream holiday …
Claire was fantastic went the extra mile, she found me my dream holiday and so excited in going. She is one in a million
November 28, 2025
Reply from Hays Travel - Spennymoor
Thankyou for the lovely feedback, hope you have a fab time and any questions let me know :) Rebecca
First class experience
Welcoming smile,Nothing was any trouble.Was able to get exactly what I wanted
December 16, 2025
Reply from Hays Travel - Spennymoor
Good afternoon, Thank you so much for your lovely comments. If you need anything else, please don't hesitate to call in and see us again. Thanks Jen
Cherl was very thorough and patient to…
Cherl was very thorough and patient to create the short break we were looking for.
December 21, 2025
Reply from Hays Travel - Spennymoor
Thank you so much for your feedback, We all hope you have an amazing time :)
Thanks Cheryl
I always book with hays as staff are…
I always book with hays as staff are very helpful and friendly
December 19, 2025
Reply from Hays Travel - Spennymoor
Thank you for your great review and lovely comments. We look forward to seeing you in store again and booking your future holidays!
Cheryl
Reply from Hays Travel - Spennymoor
Thanks for your lovely review, We hope you have a great time :) Thanks Jade
Becky was very professional and helpful…
Becky was very professional and helpful to us and went above and beyond in our booking 🙌
November 23, 2025
Reply from Hays Travel - Spennymoor
Thankyou for the glowing review, its always a pleasure getting you all booked up for your jollies, we will see you soon :) Rebecca
Always happy to help
Always happy to help. Nothing is too much trouble for them and would never go anywhere else to book a holiday. Staff so friendly and helpful
November 27, 2025
Reply from Hays Travel - Spennymoor
Morning , thank you so much for you booking, thank you for your review.. Thanks Jen
Friendly and efficient
Friendly and efficient, gave us exactly what we wanted, cheaper than on line.
November 26, 2025
Reply from Hays Travel - Spennymoor
Thanks for the great review Paul! Luckily, we had some great black Friday discount codes we could use for you which gave you that great price! Cheryl
Honest, trustworthy personal service
Amazing customer service, as always. Returning customer as Clare offers a whole range of alternatives and customer support.
November 23, 2025
Reply from Hays Travel - Spennymoor
Morning Jane, Thank you so much for your lovely comments. It's always my pleasure to book your holidays. Hope to hear from you soon for your next holiday. Thanks again Clare
Gave us good advice and clare always…
Gave us good advice and clare always has a lovely smile ,nothing was to much trouble ,thankyou haystravel x
November 20, 2025
Reply from Hays Travel - Spennymoor
Morning Kathleen, Thank you so much for your lovely comments. It's always great to see you and help you with your booking. Hope you both have a fab time. Hope to see you again soon. Thanks Clare
Always friendly service
Always friendly service
Holiday booked exactly as requested
Quick efficient & friendly
10/10
November 11, 2025
Reply from Hays Travel - Spennymoor
Thank you for the lovely feedback have the best time :) Rebecca
Staff always helpful and knowledgeable
Staff always helpful and knowledgeable. Will go the extra mile mile to make your visit a pleasure.
November 14, 2025
Reply from Hays Travel - Spennymoor
hank you so much for your kind words, I hope you have an amazing time :) Thanks Jen
Excellent service
Excellent service, always booked with Hays travel, staff so friendly and helpful to get you best holiday keep up good work.
November 14, 2025
Reply from Hays Travel - Spennymoor
Thank you so much for your kind words, I hope you have an amazing time :) Thanks Jen
Easy
Has to be the easiest thing I've ever done. I booked a holiday from home and was done quicker than ever. Right from my query being asked to the booking process and confirmation thank you Jade
November 14, 2025
Reply from Hays Travel - Spennymoor
Hi
Thank you so much for your lovely feedback, We all hope you have a great time :) Thanks Jade
Reply from Hays Travel - Spennymoor
Thank you for your lovely review, we all hope you have a fab time :) Thanks Clare
Reply from Hays Travel - Spennymoor
Thank you for the lovely review :) Rebecca
Reply from Hays Travel - Spennymoor
Thank you for you lovely review! It was lovely having you in store!
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