s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more
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See what reviewers are saying
We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more
Company replied
Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... See more
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Always good to see the staff at Spennymoor, their smiles and the time to offer their expertise is what you need when making decisions on the expense of your holiday!
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Cheapside, DL16 6QF, Spennymoor, United Kingdom
- 01388 819297
4.9
Excellent
1K reviews
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Great staff and communication
I always use Hays Travel Spennymoor as they never disappoint, friendly staff and they go above and beyond to get you the right holiday at a good price 😊
July 8, 2026
Reply from Hays Travel - Spennymoor
Thank you so much Linda for your lovely comments and it is always great to book your holidays for you. Hope to see you again soon. Thanks Rebecca.
Never lets us down
Hays Travel has never let us down, our go to travel agency with lovely staff. Rebecca always sorts our holidays for us and she is kind, friendly, professional and helpful. We wanted to book a cruise - ‘leave it with me she said’. 15 minutes later she rang me back with options and alternatives and with 30 minutes total, we were booked and sorted. She’s an absolute star and a credit to Hays Travel. Thank you for all you do. I would highly recommend this organisation.
July 14, 2026
Reply from Hays Travel - Spennymoor
Awww thank you joan its always a pleasure to sort your holidays as always heres to the next one :) Rebecca xx
Staff was very helpful and pleasant
Staff was very helpful and pleasant. Explained everything and answered all queries.
Always look forward to booking holidays, very welcoming staff.
July 14, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the lovely kind words, we hope you have a fantastic time on holiday and we will see you when your back :) Rebecca
This is why we use travel agents
went in for advise for group holiday and Kathrine drew the short straw. As always she was a fantastic help for a challenging and fun group.
Thanks Keith and the gang
July 11, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely feedback, I will pass your comments over to Kathryn. We all hope you have an amazing time :)
Thanks Jen
Very satisfied customer
Your advisor was extremely helpful and understanding. She took me, step by step, through the booking process and gave me valuable advice on assistance and parking at the airport. She was happy to answer all my questions and assure me that she would be available should I have any further questions. She made the whole booking process easy for which I am very grateful as I haven’t traveled for some time.
July 2, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the lovely feedback, it was a absolute pleasure and honestly anything you need just let me know :) Rebecca
Excellent Service & Staff
Booking with Hays Travel was so easy. Jennifer was very friendly and extremely helpful. She sourced prices from different airlines to get us the best deal, getting the price down from over £6000 to just under £5000.
July 5, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope you have a fantastic time :)
Thanks Jen
Staff are always so helpful in finding…
Staff are always so helpful in finding the right holiday for you . Always pleasant and nothing ever a problem .
June 30, 2026
Reply from Hays Travel - Spennymoor
Hi William,
Thanks for the kind words and its always a pleasure seeing you in branch
Thanks Jen
Perfect
Wonderul time we had booking a holiday. We were so delighted to have such a kind young man to help us find our anniversary holiday 100000% lovely
July 5, 2026
Reply from Hays Travel - Spennymoor
Hello, Thank you for your kind words! We are so pleased to hear these lovely comments Aiden :)
Friendly and very helpful ☺️ explained…
Friendly and very helpful ☺️ explained things in detail 👌
July 3, 2026
Reply from Hays Travel - Spennymoor
Hello, Thank you for your kind words! We are so pleased to hear that you found our team friendly and helpful. Aiden :)
EXCELLENT SERVICE AND STAFF
July 3, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave lovely comments, It was a pleasure getting this all booked for you and I hope you have an amazing time! Thanks Kathryn
Staff are very helpful and great in dealing and looking nice cheap holiday destination abroad.
Staff are very helpful and great in looking nice cheap holiday abroad. They are also very approchable.
June 20, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave lovely comments it was a pleasure booking your holiday for you and I hope you have a fantastic time! Thanks Kathryn
Brilliant staff.Always knowledgeable…
Brilliant staff.Always knowledgeable and very helpful
They always try to find you the best deal on your booking
July 2, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely review, I hope you have an amazing time :)
Thanks Leah
Jennifer was brilliant
Jennifer was brilliant, couldn't be more helpful, first class 👏 👍
July 1, 2026
Reply from Hays Travel - Spennymoor
Thank you Wayne for leaving such wonderful feedback, it was an absolute pleasure booking this holiday for you and I hope you have a fantastic time! Thanks Jen
Rebecca gave us superb information and…
Rebecca gave us superb information and super helpful
June 30, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely comments! It was a pleasure booking this holiday for you and we hope you have the best time! Thanks Rebecca
Rebecca went above and beyond book…
Rebecca went above and beyond to book my daughter’s hen party. Nothing was a problem and we got an excellent deal, would definitely recommend hays travel. I feel like Rebecca did everything for me which took the stress from me booking for 14 people.
June 29, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such wonderful feedback Lynn, it was an absolute pleasure booking this holiday for your daughter's hen do! You will all have the most amazing time! Thanks Rebecca
The information given and also listened…
The information given and also listened to our needs and wants very happy with the service would recommend Hays to all my friends looking for holidays
June 18, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely comments, it was an absolute pleasure to book your holiday and I know you will both have a fantastic time! Thanks Leah
Warm and comfortable
Warm and comfortable, was able to find exactly what i was looking for in my price rage. Staff was absolutely wonderful with handling my holiday booking would highly recommend!!!
June 26, 2026
Reply from Hays Travel - Spennymoor
Hi Lindsay , thank you so much for your lovely comments , it was my pleasure to find and book your holiday. Have a wonderful time and hope to see you again soon. Kind Regards Cheryl.
The Hays Way.
As a customer of Hays for many years( Spennymoor branch) I have been constantly impressed with the professionalism of all staff under the management of Claire McGarr. As a regular traveller needing help, I rely on Hays who always find a positive solution.
June 24, 2026
Reply from Hays Travel - Spennymoor
Thank you for your wonderful feedback George, it is always a pleasure booking all of your fantastic holidays and having you in the office I hope you have a fantastic time Thanks Clare
Always get an excellent service in hays…
Always get an excellent service in hays Spennymoor , the girls in there go above and beyond to find the perfect holiday , I wouldn’t book anywhere else
June 17, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely review. we hope you have an amazing time :)
Thanks Jen
Good customer service
Good customer service, friendly staff, very efficient and Clara dealt with our request and booking in a professional manner
June 21, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful feedback, it was an absolute pleasure booking this holiday for you! Thanks Clare
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