The Hays staff in the Spennymoor branch put themselves out to help you they are respectful and courteous at all times, they explain any issues that you may have. It would be wonderful if all forward f... See more
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s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more
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We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more
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Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Cheapside, DL16 6QF, Spennymoor, United Kingdom
- 01388 819297
4.9
Excellent
1K reviews
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Good customer service
Good customer service, friendly staff, very efficient and Clara dealt with our request and booking in a professional manner
June 21, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful feedback, it was an absolute pleasure booking this holiday for you! Thanks Clare
Reply from Hays Travel - Spennymoor
Thank you for your lovely feedback Wendy, it was a pleasure booking this holiday for you! Thanks Cheryl
Staff always helpful and polite
Staff always helpful and polite, nothing is a trouble to them. Over many years dealt with Bishop Auckland and Spennymoor and always received excellent service.
June 17, 2026
Reply from Hays Travel - Spennymoor
Good Afternoon, Thank you so much for the lovely feedback. We hope you have a nice time when your away.Kathryn :)
Disappointed! Promised why’ll buying then went back on deal
Women were lovely booked holiday all good came back for travel money as promised a deal then they said deal only works if use there card, which our banks are free to withdraw abroad we don’t need a card, wasn’t like was changing 100 either but guy didn’t wanna honor offer so left, best off post office online and they deliver it to you local at better rates and been told that a lot of the Hayestravel cards don’t get accepted so becarful
June 11, 2026
Reply from Hays Travel - Spennymoor
Hi Mr toas, Thankyou for taking my call today and sorry for the mis communication, anything further you need you know where we are :)
also thankyou for updating your experience rating and your feedback has been took on board.
Rebecca
Reply from Hays Travel - Spennymoor
Thank you so much for your lovely comments, It's always a pleasure book your holiday. Hope you have an wonderful time. Thanks again Leah.
Reply from Hays Travel - Spennymoor
Thank you so much fro your lovely comments. It's always a pleasure to book your holidays. Hope to see you again soon. Thanks Leah
5 stars…
From start to finish the lovely agent Rebecca new what I wanted and went above and beyond to make my booking experience a great one. Great staff every knowledgeable.
June 14, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such wonderful comments, it was an absolute pleasure booking this holiday for you! I can't wait to hear all about it. Thanks Rebecca
Friendly staff and ease of booking
Friendly staff and ease of booking. Nothing is a problem with any of the staff.
June 14, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely feedback, it was a pleasure booking this holiday for you! Thanks Jen :)
Reply from Hays Travel - Spennymoor
Thank you for your lovely feedback, we hope you have a fantastic holiday! Thanks Rebecca
We had just returned from a holiday at…
We had just returned from a holiday at the H10 Vintage at Salou and enjoyed it so much that we decided to rebook for next year. Claire was very helpful, she asked how we enjoyed it and then spent time helping us to rebook for next year with Jet2. We are regular customers with Hays Spennymoor and have always had great service.
June 9, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such lovely comments Linda, it was a pleasure getting this all booked for you and I am so glad that you had a fantastic time! Thanks Clare
Hays Travel Spennymoor
Always a brilliant experience when I visit Hays Travel Spennymoor. Nothing is ever any problem to them especially Jen she is superb. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
June 2, 2026
Reply from Hays Travel - Spennymoor
Thankyou for your lovely feedback il pass this to Jen for you :) Rebecca
Kindness overall patience and…
Kindness overall patience and helpfulness throughout booking holiday
June 6, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely comments, I hope you have the most amazing holiday! Thanks Leah
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely feedback, It was a pleasure booking this for you! Thanks Rebecca
Exceĺlent service and price matched the…
Exceĺlent service and price matched the internet
June 7, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such lovely feedback Ian! I hope you both have a fantastic time Thanks Leah
Always excellent very plesent girls I…
Always excellent very plesent girls I have used them for many years and had no problems 👍
June 7, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful feedback June, I hope you both have the most amazing time! Thanks Leah
Didnt know where to go this year but they did…
Always the best service from this amazing team at Spennymoor so helpful and patient thankyou again excellent customer service thanks for putting up with us over the years 😀
June 5, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such lovely comments, we hope you have the most amazing holiday! Thanks Jen
I was wanting to book a cruise and the…
I was wanting to book a cruise and the first person I thought of was Rebecca at hays nothing is a bother to her to get you the best deal on the best ships she goes up and beyond to help thx
June 6, 2026
Reply from Hays Travel - Spennymoor
Thankyou for the Lovely review, always a pleasure sorting your holidays and any questions you know where i am just give me a call. :) Rebecca
Everything went smoothly.
May 28, 2026
Reply from Hays Travel - Spennymoor
Good Morning,
Thank you very much for your lovely comments, I hope you have a brilliant holiday. Clare :)
Great experience
The ladies at the Spennymoor branch are always helpful and are great at helping with booking holidays and currency conversions
May 31, 2026
Reply from Hays Travel - Spennymoor
Thank you for your lovely feedback Rebecca :) It was a pleasure to book both of you for this holiday! Thanks Clare
Reply from Hays Travel - Spennymoor
Thank you for your feedback, I hope you have a lovely holiday. Clare :)
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