The Hays staff in the Spennymoor branch put themselves out to help you they are respectful and courteous at all times, they explain any issues that you may have. It would be wonderful if all forward f... See more
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s Clare is extremely helpful we tend to deal with her most times when booking ( all staff are great ) She doesn’t rush us and explains everything including location of the property so we know exac... See more
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We never book with anyone else other than Hays at Spennymoor. The staff are amazing,funny,and very helpful with everything. We have enjoyed many hollidays booked by this company. They always look for... See more
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Listened to what I wanted out of a holiday& tailored the package accordingly. Proposing several options within the constraints we’d discussed & agreed. Decision was mine of course but they were willin... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
55 Cheapside, DL16 6QF, Spennymoor, United Kingdom
- 01388 819297
4.9
Excellent
1K reviews
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Staff are always helpful try to find…
Staff are always helpful try to find the best deal for the holiday you are wanting.
May 23, 2026
Reply from Hays Travel - Spennymoor
Thank you for you review it was lovely having you back in store to get booked up again!
Very helpful staff …
Very helpful staff at the Spennymoor office who organised a complicated holiday to Italy for us. Communication had been excellent.
May 21, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful comments, it was a pleasure getting this holiday booked for you it sounds amazing and we are sure you will have the best time! Thanks Aiden
Reply from Hays Travel - Spennymoor
Thank you for leaving wonderful comments Andrea, it was a pleasure to get this booked for you! I hope you have a fantastic time. Thanks Jen
Really good and always price match what…
Really good and always price match what ever I go with.
May 16, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave lovely comments, I'm so glad we managed to get this booked for you! Thanks Leah
Our next trip to Rhodes
We had a good experience at Hays. We found the staff pleasant and friendly. I'd already chosen the holiday we wanted and gave the details to the assistant. A very straightforward transaction, she sorted tickets and also airport parking, no hassle, also price matched online deal.
May 13, 2026
Reply from Hays Travel - Spennymoor
Thank you for your lovely comments Anne, it was a pleasure booking this holiday for you! I hope you both have a fantastic time Thanks Leah
Spennymoor Branch
Went into the Spennymoor branch and Jade was great, friendly, easy to talk to and polite.
Holiday booked in no time at all.
May 11, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such wonderful feedback, I hope you have the most amazing holiday! Thanks Jade
Staff member Jen was very polite and…
Staff member Jen was very polite and helpful. She helped us find something suitable and what we wanted. Brilliant staff
May 10, 2026
Reply from Hays Travel - Spennymoor
Thank you for leaving such lovely comments, we hope you have the best holiday! Thanks Jen
Helpful staff
May 7, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave feedback! We hope you have a fantastic holiday :) Thanks Cheryl!
Reply from Hays Travel - Spennymoor
Thank you for leaving such wonderful feedback Tony! Hope you have the most amazing holiday :) - Thanks Jen!
Hays Spennymoor
Rebecca at Hays Spennymoor will help you with any holiday requirements, she goes out of her way to get you what you want, nothings a problem. The company are there on the high street for face to face bookings, not everyone wants to go on line. The booking process was made very clear
April 28, 2026
Reply from Hays Travel - Spennymoor
Thank you Lorna for leaving such lovely feedback we are so glad that we were able to get this holiday all booked for you! Thanks Rebecca
The staff were very friendly and…
The staff were very friendly and professional while advice given if asked
May 3, 2026
Reply from Hays Travel - Spennymoor
Thank you so much for your kind words, I hope you have a fab time :)
Thanks Jen
Brilliant service as always from the…
Brilliant service as always from the staff at Hays Travel Spennymoor 😀
May 1, 2026
Reply from Hays Travel - Spennymoor
Good Morning,
Thank you so much for your lovely feedback, It was a pleasure booking your holiday and I hope you have a lovely time :)
Thanks Jen
Reply from Hays Travel - Spennymoor
Thank you for your lovely comments, we hope you have a fantastic holiday to Menorca! Thanks Rebecca
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave wonderful feedback, it was a pleasure to book your holiday for you! Thanks Clare :)
Always have a great experience when…
Always have a great experience when booking a holiday at Hays Travel, Spennymoor. Clare was very efficient. We had the holiday booked, including discounts applied and airport parking included for just a few £'s more than the tour operator's attractive offer.
April 22, 2026
Reply from Hays Travel - Spennymoor
Thank you for your lovely comments, It was a pleasure booking this holiday for you! Thanks Jade
Reply from Hays Travel - Spennymoor
Thank you for your lovely comments, It was a pleasure booking this holiday for you! Thanks Rebecca
Best staff ever at hays travel…
Best staff ever at hays travel spennymoor. Friendly and very helpful wouldn’t go anywere else.all staff go above and beyond to help you choose your holiday
April 12, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful comments we hope you have a fantastic holiday! Thanks Rebecca
Fabulous staff very friendly and…
Fabulous staff very friendly and helpful won't go anywhere else
April 14, 2026
Reply from Hays Travel - Spennymoor
Thank you Michael for your lovely comments, It was a pleasure booking this holiday for you! Thanks Jen
Knowledgeable, helpful, friendly staff
Clare was, as always, extremely helpful finding us a holiday. She knew what would suit us from just a few questions and showed us some lovely options. She was very knowledgeable about the area we chose and explained in detail about the location which is very helpful and kind. Clare makes the booking process so easy and is always available to answer any questions. Keep up the good work in Spennymoor, you are an amazing team! Thank you!
April 11, 2026
Reply from Hays Travel - Spennymoor
Afternoon Angela , Thank you so much for your lovely comments, it's always a pleasure to find a holiday that is best for the both of you. I hope you both have an amazing time and enjoy the sunshine. See you again soon for the next one. Thanks again Clare
Friendly staff who always guide you to…
Friendly staff who always guide you to the holiday you looking for.
April 8, 2026
Reply from Hays Travel - Spennymoor
Thank you for taking the time to leave such wonderful comments, It was a pleasure booking this holiday for you and I hope you have a fantastic holiday! Thanks Jade
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